Moving Forward with Patient- and Family-Centered Care


"It was a very informative seminar that provided not only education about how to handle several areas of patient- and family-centered care; but it also provided a forum for discussion of challenges that many organizations face." - Margarita Gil, Vice President of Patient Care & Chief Nursing Officer, Totally Kids Rehabilitation Hospital


Authentic partnerships with patients and families are essential to hospitals, health systems, primary care practices, and community organizations seeking to achieve the Triple Aim of improving the patient experience, the health of populations, and the cost of care.

Since 1995, the Institute for Patient- and Family-Centered Care (IPFCC) has offered internationally acclaimed, in-depth seminars to advance the understanding and practice of patient- and family-centered care by modeling effective partnerships in teaching and in the learning experience for seminar attendees.

What Makes The IPFCC® Seminar So Unique?

Faculty team of more than 15 experts in patient- and family-centered care—administrative leaders, nurses, physicians, staff, and patient and family leaders.

Faculty review of pre-seminar personal learning goals.

Two and a half days of intensive training including over 45 sessions in creating an effective Action Plan for change individualized for your organization.

Faculty-led, small group discussions each day and assistance in creating an effective Action Plan for change individualized for your organization.

Resources for use in strategic planning; presentations, orientation, and other educational programming; and evaluation.

"Incredibly insightful and very valuable.  Participating in this seminar on patient- and family-centered care was a real eye-opener for me." - Sally Houston, Physician, Tampa General Hospital


"Being surrounded by people that are passionate about patient- and family-centered care and people that are all working towards the same goal (yet all at different stages) was amazing and inspiring. I’ve walked away with so many new ideas, fresh perspectives, and strategies that I can take back and implement within my own organization." -  Amanda Molski, Director of Quality, Memorial Hospital of Sweetwater County

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Seminar Learning Objectives
Attendees Will Learn About:

  • Patient- and family-centered care and how to apply it in different health care settings.
  • Strategies for developing and sustaining patient and family advisory councils and other collaborative endeavors with patients and families.
  • Examples of excellence and innovation in partnering with patients and families to improve the experience of care and clinical outcomes.
  • Roles of senior executives and governing boards in providing leadership for change.
    Strategies to change the concept of families as “visitors” and support family presence and participation.
  • Patient- and family-centered approaches to address current priorities in health care—reducing readmissions and preventable errors, providing safe care transitions, redesigning primary care, and enhancing workforce capacity.
  • How to integrate patient- and family-centered concepts in the education of health care professionals, quality improvement, risk management, patient safety, facility design, HIPAA and other privacy regulations, research and evaluation, and strategic planning.
  • Skills necessary for facilitating and sustaining effective change.
  • Approaches to measure patient- and family-centered change.

"I thought I was very knowledgeable about patient- and family-centered care, but I quickly learned that I have a long way to go. Excellent seminar!" - Susan Craft, Director, Care Coordination, Henry Ford Health System

Seminar Topics Include:

  • Leadership for Transformative Change
  • Creating and Sustaining Patient and Family Advisory Councils
  • Involving Patients and Families in Quality Improvement and Evaluation
  • Enhancing Patient Safety Through Partnerships with Patients and Families
  • Approaches to Reducing Harm and Unnecessary Readmissions
  • Including Patient and Family Advisors on Governing Boards
  • Developing Patient and Family Faculty Programs
  • Changing the View that Families are Visitors - Supporting Family Presence and Participation
  • Improving Care Transitions 
  • Applying Patient- and Family-Centered Concepts in Emergency and Intensive Care Settings
  • Partnering with Patients and Families in Primary and other Ambulatory Care
  • HIPAA and Implications for Partnerships
  • Supporting Staff and Dealing with Resistance to Change
  • Enhancing Support for Mental Health
  • Enhancing Cultural Competence
  • Measurement of Patient- and Family-Centered Care
  • Palliative and End-of-Life Care
  • Utilizing Mobile, Virtual, and Social Networking Technologies to Enhance Patient- and Family-Centered Care
  • The Role of Security Departments in Patient- and Family-Centered Care

Why Attend This Seminar?
Learn from nationally recognized leaders in patient- and family-centered care and gain knowledge, skills, and practical strategies for enhancing and sustaining partnerships with patients and families to improve the experience of care and enhance quality and safety.

“I enjoyed the networking opportunities, the small group discussions, and all of the extremely rich presentations. I have already begun sharing some of these new ideas with my colleagues.” - Michele Akerman, Hospital Operations Administrator, University of Chicago Medical Center

Who Should Attend?
We urge health systems, hospitals, ambulatory and primary care practices, and community organizations to send an interdisciplinary team of participants that includes:

  • Health Care Administrative Leaders and Board Members
  • Physicians, Nurses, Social Workers, Therapists, Pharmacists, Child Life Specialists, Chaplains, Security, and Other Staff
  • Patient and Family Advisors and Leaders
  • Quality, Safety, Human Resources and Patient Experience Personnel
  • Support and Ancillary Staff
  • Faculty and Students in Schools of Medicine, Nursing, Social Work, and Allied Health

"This seminar is extremely valuable and crucial for providing better care for patients and their loved ones while improving outcomes." - Austin Carroll, Registered Nurse, Florida Hospital for Children


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