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NYSPA Professional Development Seminar

  • Thursday, March 21, 2019
    9:30 AM  -  10:00 AM
    Continental Breakfast and Registration Checkin
    10:00 AM  -  10:10 AM
    Opening Remarks and Welcome
    10:10 AM  -  10:30 AM
    NYSPA Updates and Q&A
    10:30 AM  -  11:15 AM
    Phase 1 - Team Building Exercise
    Session facilitators will introduce and organize team building activities. Since this is the first full day of “March Madness” NYSPA will be introducing their own version of the fun to love selection bracket sheet as well as other exercises designed to engage the audience. Who wins round 1 and what do you feel is more critical? Happy Customers vs. Happy Workplace. What about Round 2? Time Management vs. Conflict Resolution. Your team decides the Final 4!
    11:15 AM  -  12:00 PM
    Industry Experts Lead a Panel Discussion
    Industry experts will take questions from both the audience and a session facilitator related to concepts within the industry. These would include but not limited to: dynamic pricing, security. facilitation, mobility, emotional intelligence, TNC, data privacy, curbside management, garage operations, diversity, media, real-time systems, PCI/EMV, etc….
    12:00 PM  -  1:00 PM
    1:00 PM  -  2:00 PM
    Phase 2 Team Building Planning Exercise
    Attendees will be placed in groups and be tasked with creating and implementing strategies and techniques involving the management of a parking and transportation plan within an urban area based on the concepts presented during the panel discussion.
    1:45 PM  -  2:45 PM
    Analysis of Team Building
    Results of Exercise, Best practices, Lessons Learned
    2:45 PM  -  3:15 PM
    Professional Development Wrap-up
    Prizes awarded to winning team, wrap-up discussion and final thoughts.