Online Course CPO Certification Class - June 8-10, 2020


The Certified Professional of Occupancy (CPO) course is a comprehensive program offered by the National Affordable Housing Management Association (NAHMA) for property management staff responsible for site compliance of HUD affordable housing developments. It is the only occupancy course that covers the HUD 4350.3 Handbook in its entirety, with specific handbook references cited in the margins of the course text. It is recommended that course participants have a basic knowledge of the HUD 4350.3 Handbook prior to registration.

Due to COVID 19 we cannot provide the 3-day in-person class. Instead, the course will follow the 1-Day CPO intensive agenda and be taught in three 4-hour afternoon sessions over three consecutive days.(See the Agenda for details.) Within three weeks following the training, you will spend a half day taking the exam. You will receive special instructions for proctoring.

Have paper and pen handy for taking notes during the sessions. Registration includes an electronic copy of the 4350.3 Handbook and the CPO course materials, plus the Examination Fee. Fees and reasonable expenses for the course are an approved project expense.

Participants who successfully pass the exam will receive a CPO certificate and lapel pin. All CPOs are listed in an annual, national certification directory. CPO is a requirement for NAHMA’s National Affordable Housing Professional (NAHP®) certification program.

About the Presenter: Since 1983, Gwen Volk has assisted owners, agents, and on-site staff in navigating the programs that provide housing for low and moderate-income families. She has served as president and CEO of a Midwest affordable housing management company, as chief compliance officer for a Dallas-based firm, and as a trainer and consultant in 36 states. Gwen is a nationally recognized expert in tax credit, bond, HOME, HUD and Rural Development program compliance. She has twice served on NAHMA’s Board of Directors and has also served on the board of the NAHMA Education Foundation. She has chaired NAHMA’s Certification Review Board, Fair Housing, Education and Training, and SHCM Advisory Committees, and has been a member of the SHCM exam-writing committee from the start. Since 2009, Gwen has served on IREM’s Federal Housing Advisory Board, and she previously chaired IREM’s Ethics Hearing and Discipline Board. Gwen holds the CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM designations. She is a NAHMA-certified trainer for the CPO, FHC and BCD (formerly ACPO) courses, and for the SHCM Blended Learning on-line certification course. Gwen’s classes are interactive, informative and in demand.

You can register numerous people through this invitation. Click “Add a Guest” on the Registration screen. After completing the form, you can pay with a check or credit card. Be sure actual attendee names and contact info are listed.

Click here to see the full AHMA-NCH Educational Calendar.

Please note: No recording is permitted. You agree to pay any fees associated with this registration and will be charged the full amount of registration for any "No-Shows" that do not cancel within three days before the event. AHMA-NCH reserves the right to cancel or reschedule the webinars. In the event of a cancellation, AHMA-NCH will issue a full refund of the registration fee, but will not be responsible for any other charges incurred by the registrant due to the cancellation of the session.


  • When

  • Monday, June 8, 2020 - Wednesday, June 10, 2020
    8:00 AM - 4:30 PM
    Pacific Time

  • Where

  • Webinar

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