ONLINE: Tools and Strategies for Online Program Delivery

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Tools and Strategies for Online Program Delivery

Thursdays, September 14, 21, 28 | 10:00 – 11:30 AM PST

Online


Technology can help you deliver more information and services to more people for less money, but only if you have the right tools and understand how to use them. This three-week course will provide an overall framework for thinking about when technology can help—and when it can’t. Social media, websites, video conferencing, texting, document assembly, and more—we’ll explore a wide range of examples of nonprofits using online and mobile technology to reach more people with programs and services.

 

Throughout this course, you will:                   

  • Review the landscape of technologies that might be helpful in delivering information.
  • Think through what resources work best online and which best fit your organization and its mission.
  • Explore technologies you can use to provide help remotely and best practices to carry them out successfully.
  • Learn how to successfully build and maintain a community of clients online.
  • Consider metrics that can help you track the success of your online services and resources.


Toolkit Schedule:
All sessions take place Thursdays at 1 pm Eastern and last for 90 minutes.

September 14: Providing Self-Serve Information
We’ll start with an introduction to the course and an overview of opportunities to use online technology for program delivery. Then we’ll into self-serve information—how to provide information where and when a constituent needs it. We’ll cover strategic ways to use your website, eLearning, videos, simple expert systems, and document assembly tools to give people access to tools and resources that will improve their lives or further their cause.

September 21: Helping Clients Remotely
There are more technologies than ever that can facilitate live help for people who struggle to get the information and services they need. We’ll help you think through live video conferencing, chat, text messaging, kiosks, and the challenges of providing remote services.

September 28: Building Communities
In what ways can you provide forums for service recipients to talk to and help eachother? Social media provides opportunities to both convene groups and to provide services, but you’ll need to tend to these communities to ensure they flourish. After learning about building communities, we’ll wrap up the course with an overview of what metrics you might want to track, and a quick look at tools that help you determine the success of your tactics.


Trainer

Joshua Peskay

Joshua is an expert trainer for Idealware and Vice President of RoundTable Technology, a technology service provider in New York and Maine. Joshua has been helping nonprofit organizations improve their use of technology since the early 1990's and has worked with more than 1,000 organizations. He specializes in helping organizations be strategic about their technology and make smart choices about services, support, and management.


Other Info:

Participants will also be given weekly “homework” assignments.

Please register with the email address where you would like to receive the access code and dial-in information for the online seminar. All registered participants are granted access to the recordings of each session. Participants who cannot attend any of the sessions due to scheduling conflicts will still have access to the toolkit presentation decks and handouts.


COST: 
Regular Price: $120
Washington Nonprofits Members: $95 with the discount code "WA2017" Signing up is easy!


REGISTER HERE

 

If you have any questions, please contact Idealware at info@idealware.org or (207)699-4236.

Details

  • When

  • Thursday, September 14, 2017 - Thursday, September 28, 2017
    10:00 AM - 11:30 AM
    Pacific Time

  • Where

  • Online through Idealware

Thank You to Our Partners

This course is offered in Washington State through a partnership between Washington Nonprofits, 501 Commons, the Nonprofit Network of Southwest Washington and Idealware.

501_commons


If this webinar leaves you looking for help figuring out the next steps, connect with 501 Commons. They’ll help you find cost-effective and practical "best fit" solutions to your technology needs.

 
idealwareIDEALWAR
E a 501(c)(3) nonprofit, provides thoroughly researched, impartial and accessible resources about technology to help nonprofits make smart technology decisions.

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