Webinar Description:As care providers, we have all asked, “Is this person difficult or is this person living through a difficult situation?” This webinar will prepare you to address family members who demonstrate intimidating or threatening behaviors while still supporting their presence when it is in the best interest of the patient. Through case studies and a behavior management model, you will learn how to apply PFCC principles that support family presence while keeping the environment safe for staff, patients, and others.
Who Should Attend:
Wednesday, April 12, 2017 1:00 PM - 2:00 PMEastern Time
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Institute for Patient- and Family-Centered Care
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