Practical Skills Getting People On-Side - Waterloo


It's not uncommon that we come across people and situations that make us wonder...

"Why is this person so different from me?"

"What do I have to do to turn the situation around?"

"I am at a loss as to how to cope with this!"


There's no need to feel stuck or continue to feel upset or frustrated.

Yes, there are ways.

In this program we will specifically look at how you could turn the situation around and maximise the chance of getting people on side - your side!

This programs' content includes:

  • Knowing me, and understanding you
  • The influence of conditioning and expectations
  • Choosing my attention and focus
  • What are communication patterns and how to make use of them
  • Managing my emotions and staying mindful
  • Using a cognitive and solution focused approach.

Numbers Limited! 


Dot Yam informs, challenges and motivates people in the areas of leadership, conflict management, communication, team building, customer relations management and effecting cultural change. For over 20 years Dot has trained nurses and members of the multi-disciplinary health care team.

Vivienne Black co-facilitates workshops with Dot Yam. Her expertise is in communication and building positive relationships. Vivienne works closely with multi-disciplinary healthcare teams. Participants who have attended her workshops found them enlightening, engaging, uplifting and life-changing.


  • When

  • Wednesday, 8 November, 2017
    9:00 AM - 4:30 PM
    E. Australia Time

  • Where

    50 O'Dea Avenue
    Waterloo, New South Wales 2017

Additional Information

Cost: Members $85 / Non-members $170

  • Lunch & Refreshments Provided
  • Limited on-site parking available, reception opens at 8.30am
  • Cancellations made within a 3 day period prior to seminar will not be eligible for a refund
  • Numbers limited 

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