Problem Solving and Decision Making (J2)


This program has been developed in the UK and is based on international best practice 


Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You’ve no doubt looked at solutions to problems and said, “I should have thought of that.” But you didn’t. The answer is not just creativity, although that certainly helps. Rather, the power to find these creative solutions lies in our ability to search for and find facts that relate to the situation, and put them together in ways that work. As an individual, your facts and knowledge can only go so far. By tapping into the knowledge of others (staff, colleagues, family, or friends), you can expand the range of solutions available to you. 

If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions. The programme is designed to identify problems and to make responsible decisions. 

The main focus is on the workplace, although the same principles can be used elsewhere. Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable challenges which are part of any business process. 


  • Increase awareness of problem solving steps and problem solving tools
  • Distinguish root causes from symptoms to identify the right solution for the right problem
  • Thinking outside the box - working towards creative solutions
  • Understand the top ten rules of good decision-making
  • Develop the confidence to tackle problems efficiently and effectively
  • Identifying your own problem solving and decision making style 


The workshop is suitable for staff members, who are required to resolve existing problems, make qualified decisions and to polish interpersonal and team competencies. It is also highly suitable for teams who wish to understand the importance of team problem solving and decision making to manage risk and to build synergy and effectiveness. The skill of problem solving and decision making efficiently and effectively is an essential emotional intelligence ingredient in a society where problems are solved through and with those around us. 


The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays 
  • Break-away sessions 
  • Relevant business exercises 
  • Presentations 
  • Demonstrations 
  • Questionnaires 
  • Discussion activities and
  • Case studies 

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.


“On-Line Knowledge Hub”

All delegates attending Kwelanga Training public courses now have FREE access to post course on-line resources.  Up-to-date, convenient and easily accessible information, relevant to the programme attended, is available.  Tools include case studies, articles, exercises and other valuable articles which will reinforce course content and assist in transferring knowledge and skills to the workplace.

“Contact the Coach” – Post Course Support

Kwelanga Training strongly believes learning should include on-going assistance following training. Delegates can “Contact the Coach” via email or telephonically if they need support with additional queries/questions regarding the application of theory covered during the course at any time following the course.



  • When

  • 3 April, 2017 - 4 April, 2017
    8:00 AM - 4:00 PM
    South Africa Time

  • Where

  • Southern Sun: Katherine Street
    115 Katherine Street
    Johannesburg 2146
    South Africa
    +27 11 884 8544

  • Capacity

  • 20 (20 remaining)

Additional Information

Kwelanga Training will provide: 
  • Course facilitation by subject expert
  • NQF aligned comprehensive user guide
  • Framed certificates for each delegate
  • Corporate venue, Lunch and refreshments 
  • Pens / Pencil case sets
  • Name card / Attendance register / Evaluation forms 
  • "Contact the Coach" - post course support
Click HERE to return to the Kwelanga Training Website

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