Professional Skills for Secretaries & Administrators (C3)

Summary

THIS COURSE IS ACCREDITED TO UNIT STANDARD:

Title: Achieve Personal Effectiveness in Business Environment
Unit Standard ID: 110021
NQF Level: 4
Credit Value: 6

INTRODUCTION

Office Professionals of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their managers. They are required to have problem solving abilities and the initiative to think on their feet while juggling many balls all at the same time and without dropping any! The Professional Skills for Secretaries and Administrators workshop will strengthen your current skills with a powerful, direct approach to ensure the achieving of personal effectiveness in the business environment.  

WHAT THIS COURSE CAN DO FOR YOU…

Develop a highly professional image and attitude
Grow your interpersonal relationships by communicating clearly and concisely
Understand cultural and communication barriers and how to overcome them
Manage time to improve efficiency
Exceed client’s needs and expectations
Help create systems that streamline processes and improve record maintenance and filing
Arrange all travel arrangements and itineraries
Ensure that you take ownership of yourself, your job and your future

TARGET AUDIENCE


This workshop is aimed at all those who are required to be highly efficient and effective in a demanding support staff role where confidentiality and commitment is essential. It is suited to all persons in administration in commercial or non-commercial organisations where they are required to work effectively with others as a member of a team to foster and maintain sound working relationships. The working environment demands the individual to be organised, use thinking skills and communication skills to solve problems in an efficient and effective manner.

TRAINING APPROACH

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment.  The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using: 

Role-plays
Break-away sessions
Relevant business exercises
Presentations
Demonstrations 
Questionnaires
Discussion activities and 
Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully.  The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

POST COURSE ASSISTANCE

“Contact the Coach” – Bridging Learning for Business Results


We offer a continued learning relationship providing FREE access to post course support to embed the knowledge gained.  Our advisors are subject matter experts in each area of specialisation.

Delegates can “Contact the Coach” for support, information or assistance with additional questions regarding the application of theory covered during the course.

KWELANGA BUSINESS & EXECUTIVE COACHING

Kwelanga Training now offers coaching on a one-to-one or team coaching basis.  Issues covered are chosen by the organisation or the individual to ensure maximum focus is given to achieve measurable outcomes.  

Coaching provided by certified professional business and executive coaches is key in transforming management and support staff’s excellent performance to peak performance.

Details

  • When

  • 27 August, 2018 - 28 August, 2018
    8:00 AM - 4:00 PM
    South Africa Time

  • Where

  • Southern Sun: Newlands
    Main Road
    Newlands
    Cape Town 7700
    South Africa
    +27 21 683 6562

  • Capacity

  • 20 (20 remaining)

Additional Information

Kwelanga Training will provide: 

Course facilitation by subject expert
Corporate venue, lunch and refreshments
NQF aligned comprehensive user guide
Framed certificates for each delegate
Personal Accountability & Commitment Plan
Pens/attendance register/evaluation forms
“Contact the Coach” – post course support
Access to on-line Knowledge Hub – post course resources
 
Click HERE to return to the Kwelanga Training Website

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