Professional Skills for Secretaries & Administrators (D4)



Title: Achieve Personal Effectiveness in Business Environment
Unit Standard ID: 110021 
NQF Level: 4 
Credit Value: 6 


Executive secretaries of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their executive bosses. They are required to have problem solving abilities and the initiative to think on their feet while juggling many balls all at the same time and without dropping any! The Professional Skills for Executive Secretaries and PA’s workshop will strengthen your current skills with a powerful, direct approach to ensure the achieving of personal effectiveness in the business environment.


  • Develop a highly professional image and attitude 
  • Grow your interpersonal relationships by communicating clearly and concisely 
  • Understand cultural and communication barriers and how to overcome them 
  • Manage time to improve efficiency 
  • Exceed client’s needs and expectations 
  • Help create systems that streamline processes and improve record maintenance and filing 
  • Arrange all travel arrangements and itineraries 
  • Ensure that you take ownership of yourself, your job and your future 



This workshop is aimed at all those who are required to be highly efficient and effective in a demanding executive secretarial role where confidentiality and commitment is essential. It is suited to all persons in administration in commercial or non-commercial organisations where they are required to work effectively with others as a member of a team to foster and maintain sound working relationships. The working environment demands the individual to be organised, use thinking skills and communication skills to solve problems in an efficient and effective manner.


The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using: 

  • Role-plays 
  • Break-away sessions 
  • Relevant business exercises 
  • Presentations 
  • Demonstrations 
  • Questionnaires 
  • Discussion activities and 
  • Case studies 


High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace. 


“On-Line Knowledge Hub”

All delegates attending Kwelanga Training public courses now have FREE access to post course on-line resources.  Up-to-date, convenient and easily accessible information, relevant to the programme attended, is available.  Tools include case studies, articles, exercises and other valuable articles which will reinforce course content and assist in transferring knowledge and skills to the workplace.

“Contact the Coach” – Post Course Support

Kwelanga Training strongly believes learning should include on-going assistance following training. Delegates can “Contact the Coach” via email or telephonically if they need support with additional queries/questions regarding the application of theory covered during the course at any time following the course.


  • When

  • 4 December, 2017 - 5 December, 2017
    8:00 AM - 4:00 PM
    South Africa Time

  • Where

  • The Hilton Hotel
    12-14 Walnut Road
    Durban 4001
    South Africa
    +27 31 336 8100

  • Capacity

  • 20 (10 remaining)

Additional Information

Kwelanga Training will provide: 
  • Course facilitation by subject expert
  • NQF aligned comprehensive user guide
  • Framed certificates for each delegate
  • Corporate venue, Lunch and refreshments 
  • Pens / Pencil case sets
  • Name card / Attendance register / Evaluation forms 
  • "Contact the Coach" - post course support
Click HERE to return to the Kwelanga Training Website

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