Quality Customer Service (C1)

THIS COURSE IS ACCREDITED TO UNIT STANDARD:

Title: Monitor the level of service to a range of customers
Unit Standard ID: 242829
NQF Level: 4
Credit Value: 5

INTRODUCTION

The Quality Customer Service training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers.  Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with customer’s in a professional and effective manner.

WHAT THIS COURSE CAN DO FOR YOU...

 Defining good service
 Adapting a professional approach to clients
 Communicating correctly with customers
 Building customer relationships
 Dealing with difficult clients
 Analysing service levels
 Personal accountability

TRAINING APPROACH

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment.  The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using: 

 Role-plays
 Break-away sessions
 Relevant business exercises
 Presentations
 Demonstrations 
 Questionnaires
 Discussion activities and 
 Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully.  The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

POST COURSE ASSISTANCE

“Contact the Coach” – Bridging Learning for Business Results

We offer a continued learning relationship providing FREE access to post course support to embed the knowledge gained.  Our advisors are subject matter experts in each area of specialisation.

Delegates can “Contact the Coach” for support, information or assistance with additional questions regarding the application of theory covered during the course.

KWELANGA BUSINESS & EXECUTIVE COACHING

Kwelanga Training now offers coaching on a one-to-one or team coaching basis.  Issues covered are chosen by the organisation or the individual to ensure maximum focus is given to achieve measurable outcomes.  

Coaching provided by certified professional business and executive coaches is key in transforming management and support staff’s excellent performance to peak performance.