THIS COURSE IS ALIGNED TO UNIT STANDARD:
Title: Provide Customer Service
Unit Standard ID: 7789
NQF Level: 4
Credit Value: 8
The Quality Customer Service training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with customer’s in a professional and effective manner.
WHAT THIS COURSE CAN DO FOR YOU...
The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:
High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.
POST COURSE ASSISTANCE
“On-Line Knowledge Hub”
All delegates attending Kwelanga Training public courses now have FREE access to post course on-line resources. Up-to-date, convenient and easily accessible information, relevant to the programme attended, is available. Tools include case studies, articles, exercises and other valuable articles which will reinforce course content and assist in transferring knowledge and skills to the workplace.
“Contact the Coach” – Post Course Support
Kwelanga Training strongly believes learning should include on-going assistance following training. Delegates can “Contact the Coach” via email or telephonically if they need support with additional queries/questions regarding the application of theory covered during the course at any time following the course.
23 March, 2017 - 24 March, 2017 8:00 AM - 4:00 PMSouth Africa Time
Southern Sun: NewlandsMain RoadNewlandsCape Town 7700South Africa+27 21 683 6562
Sally Anne Brown
20 (20 remaining)
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