Quality: Lighting the Path for Health Care to Improve Patient Outcomes Through Quality Improvement Initiatives



This program is pending approval for CPHQ contact hours by NAHQ.

The activity has been submitted to the Texas Nurses Association for approval to award contact hours. Texas Nurses Association – Approver is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

For additional information please email Sharon_Blackerby@Concentra.com or call 214-673-5192

• Identify why People say No to your requests
• Relate what creates the most fear when asking for what you want
• Give examples of words and phrases to help influence others and communicate what you want
• Describe tactics for negotiation and how to use powerful communication
• Summarize a collaborative activity about influence
• Identifies the need for quality assessments
• Define healthcare quality
• Summarize the pitfalls in data collection
• Provides examples of data reporting
• Discuss patient satisfaction data
• Define employee engagement and describe the correlation to growth, recognition, and trust
• Describe what culture is and its importance in organizations
• Explain how to build a business model to drive employee engagement
• Identify 3 national regulatory programs and associated rule-making that utilize Electronic Quality Measurement (eCQMs) Reporting
• Compare eCQMs to traditional quality measures and describe key differences
• Describe limitations, challenges, and possibilities of using electronic quality measures to improve care
• Express an understanding of care options for the discharge of the acute care patient
• Differentiate between Long Term Care, Inpatient Rehabilitation, skilled Nursing, Assisted Living, Group Homes and Home Health Care and the associated costs of care
• Specify the clinical risks and benefits of each level of care
• Differentiate quality improvement projects by their likelihood to succeed in the short term and long term
• Analyze quality improvement projects for contextual factors relevant to the successful implementation and adoption of changes
• Produce original and actionable ideas to address success factors in organizational quality improvement projects

  • When

  • Friday, May 12, 2017
    7:30 AM - 4:30 PM

  • Where

  • Hitt Auditorium Methodist Dallas
    1441 North Beckley Avenue
    Dallas, Texas 75203

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