Reg E Investigation Strategies: Card Fraud Claims Webinar

To register for Reg E Investigation Strategies: Card Fraud Claims Webinar, choose the 'Register' button in the right-hand top or bottom corner of this page.

The debit card network presents unique challenges to the issuing institution, particularly when a cardholder (member) disputes a transaction. The dispute process encompasses card rules and consumer protection laws; balancing the two can create a negative compliance position and financial losses for unprepared credit unions. 

In this course, we will explore the chargeback process using actual cases. Attendees will define the most common chargeback reasons, related issues, and appropriate actions of each case type. Cases include free trial offers, linking debit cards to external third-party payment platforms, minor links card to gaming console, and more. 

NOTE: This is a general course intended for a varied audience. While specific returns will be discussed, we will not explore every reason or code by all card brands. 

Recommended audience: Risk Management, Compliance, Audit, Operations, Investigators, Card Department, Management

Educational Investment:
The education investment is one of the following:

  • $175 per Webinar Connection or Archive link
  • $225 for both a Webinar Connection and Archive link

Small credit union discount does not apply.

2019: Archive registrations will allow credit unions to access the archive files for the remaining calendar year of 2019 (expires 12/31/2019). There is no limit to the number of times the archive files can be viewed.

Registration deadline: Tuesday, April 9, 2019

Speaker Bio:
Rayleen Pirnie is the founder and owner of RP Payments Risk Consulting Services, LLC, based in Missouri. She is a nationally recognized payments risk and fraud expert who offers specialized consulting services, procedural and risk management reviews, and payments education. Rayleen’s specialized skill is delving into the world beyond the payment rules - areas where businesses often find themselves in positions of liability or loss with little to no clear guidance. She is an Accredited ACH Professional (AAP) who has worked with all payment systems for nearly 20 years. Rayleen also holds a Bachelor’s of Science in Criminal Justice Administration. 

Rayleen’s educational programs provide real-world, actionable information for financial institutions and businesses on topics ranging from payments risk management to information security. She authors payments risk and fraud blogs geared toward helping organizations recognize threats and protect themselves from loss. 

Always interested in risk management, Rayleen has supported many notable organizations over the years. She is currently a member of the International Association of Financial Crimes Investigators, supporting their training programs since 1998. She sat on NACHA’s Risk Management Advisory Group (RMAG) for two terms and assisted with FSISAC’s first CAPP exercise. 


Session Time:

10:30 - 11:30 a.m. EST (Indianapolis time) or Archive link

What you will need to participate in a webinar:

  • Telephone to dial into the conference call
  • Computer with Internet access
  • Handouts which will be emailed in advance

Call-in information, instructions and handouts will be emailed to registrants prior to the webinar.



Registrations cancelled less than five working days before the session date will be subject to a 50 percent cancellation fee.

If you have a disability requiring special services, contact Joe Guilfoy at (317) 594-5313 or prior to the session.


  • When

  • Thursday, April 11, 2019
    10:30 AM - 11:30 AM
    Eastern Time

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