RELATIONS for Healthcare Transformation, Leading Organizations to Excellence

We cordially invite you to a one-of-a-kind 8-hour healthcare summit that will lead your organization toward impactful initiatives that improve communication and the patient experience.

The environment we create is largely dependent on the moment to moment conversations we have with our patients we serve and with each other. The quality of these conversations is driven by the communication skills of our caregiver team and holding each other accountable to demonstrating these skills in our daily work. In addition, leadership behavior is critical to model, support, and sustain a culture of excellence.

The creation and ability to sustain this culture of excellence depends on leaders modeling behaviors and maintaining a respectful but uncompromising approach to behavioral accountability. Calling attention to continuous creation of culture in every moment using the perspective of the organization as a conversation will be highlighted. The foundational importance of authentic presence will be emphasized, including the need to be genuine, self-aware, empathetic and intentional about how one’s presence contributes powerfully to the department/division/unit across disciplines.

Join us for clear and effective communication that will improve quality and safety, and create a culture of trust, compassion and competence, leading to excellent patient and staff experiences. Through improved teamwork and communication, we can create an environment that supports patient-centered care.

The $150 registration fee includes breakfast, lunch and program materials.

Agenda:
8:00 a.m. - 12:00 p.m. RELATIONS™ for Healthcare Transformation
12:00 p.m. - 12:45 p.m. Lunch
12:45 p.m. - 5:00 p.m. Leading Complex Organizations to Achieve Peak Performance
•Connect the Dots: Metrics to Action
•In the Moment Mindfulness – Localizing emotions
•Connecting Emotion by Creating Empathy Capacity
•Managing Polarities

Up to 8 hours of CME/CEU/PX credits.