| OTEC’s “new” Service Excellence workshop, developed with the most up to date service theories, best practices and tools for 2011 is a must attend program for those wishing toachieve excellence in the delivery of customer service. This dynamic, interactive and engaging one day workshop has been designed to prepare individuals with the skills and tools to create memorable service experiences resulting in customer loyalty and successful customer centric organizations. |
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| Join us and explore how you can: |
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| | - The ‘moments of truth’ for each customer connection
- Factors that contribute to building customer loyalty
- The 5-step communication process
- Techniques to overcome difficult customer situations
- The commitments that are essential to Service Excellence
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1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
Location: OTEC Learning Centre, 21 Four Seasons Place, Suite 300,
Toronto, ON M9B 6J8 |
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Refreshments and lunch included! If you are interested in becoming certified to train Service Excellence in your organization click here to register for our Designated Trainer Program. |
