Course Summary:Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?".
Verbal De-escalation training provides public safety professionals with time-tested communication skills proven to help de-escalate volatile situations, safeguard fellow officers’ emotional and professional well-being, and significantly enhance the agency’s professional image. The course also provides opportunities for the participants to participate in practical skill building so that when they complete the two-day training they are well on their way to becoming more effective professionals in communication.
Monday, January 30, 2017 - Tuesday, January 31, 2017
Day 1: 8:00 AM - 4:30 PM (Registration from 8:00-8:30)
Day 2: 8:00 AM - 4:30 PM
Rowan-Cabarrus Community College - Law Enforcement Building
1333 Jake Alexander Blvd. South
Salisbury, NC 28146
Capt. Paul W. Luster
Kansas City Police Department
Capt. Scott Grainer
Detective, Internal Affairs Bureau, New York Police Department, NY (Ret.)
*Registration fee includes coffee, course materials and certificate of completion.
Click here for Hotel Accommodations
Dolan Consulting Group
*Certificates of completion will be sent to attendees electronically following course completion.
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