Telarus Partner Summit 2019

Agenda

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  • Wednesday, August 7, 2019
  •  
    8:00 AM  -  9:00 AM
    Pre-Conference Breakfast
    Cottonwood 2/3
     Optional 
    9:00 AM  -  12:00 PM
    Pre-conference Training - morning session
    Cottonwood 10, 11 and Maple 1,2
     Optional 
    12:00 PM  -  1:00 PM
    Pre-Conference Lunch
    Join us for Lunch
     Optional 
    1:00 PM  -  4:00 PM
    Pre-conference Training - afternoon session
    Cottonwood 10, 11 and Maple 1,2
     Optional 
    4:00 PM  -  6:00 PM
    Event Registration
    Adams Pre-function A
    Stop by our registration desk to print you rname tag and pick up your swag bag!
    6:00 PM  -  9:00 PM
    Casino Night
    Back by popular demand - Casino Night! Here's your chance to take up a new game and learn on our dime. Plus, there are chances for great prizes.
  • Thursday, August 8, 2019
  •  
    7:00 AM  -  8:00 AM
    Breakfast
    Adams Ballroom
    Listen to your mom - breakfast is the most important meal of the day. Challenge yourself to sit with someone new and network!
    8:00 AM  -  9:00 AM
    Top Gun : An American Story by Dan Pedersen
    Adams Ballroom
    Our opening keynore features Captain Dan Pedersen. When American fighter jets were being downed at an unprecedented rate during the Vietnam War, the US Navy turned to a young lieutenant commander, Dan Pedersen, to figure out a way to reverse their dark fortune. On a shoestring budget and with little support, Pedersen picked eight of the finest pilots to help train a new generation to bend jets like the F-4 Phantom to their will and learn how to dogfight all over again. What resulted was nothing short of a revolution - one that took young American pilots from the crucible of combat training in the California desert to the blistering skies of Vietnam, in the process raising America's Navy combat kill ratio from two enemy planes downed for every American plane lost to more than 22 to 1. Topgun emerged not only as an icon of America's military dominance immortalized by Hollywood but as a vital institution that would shape the nation's military strategy for generations to come.Pedersen takes listeners on a colorful and thrilling ride - from Miramar to Area 51 to the decks of aircraft carriers in war and peace - through a historic moment in air warfare. He helped establish a legacy that was built by him and his "Original Eight" - the best of the best - and carried on for six decades by some of America's greatest leaders. Topgun is a heartfelt and personal testimonial to patriotism, sacrifice, and American innovation and daring.
    9:00 AM  -  9:45 AM
    Telarus Company Overview
    Adams Ballroom
    Join Telarus owners as they talk about where we've been since last year and where we are headed.
    9:45 AM  -  10:00 AM
    Snack Time
    Aurora Lobby
    10:00 AM  -  11:30 AM
    Supplier Information Session
    Maple 3/4
    If you work for a supplier, you should come to this meeting. Roger
     Optional 
    10:00 AM  -  11:30 AM
    Supplier Panel
    Adams Ballroom
    11:30 AM  -  1:00 PM
    Lunch & Dan Pedersen meet and greet and book signing
    Adams Ballroom
    You heard Dan Pedersen speak this morning. Stop by the table outside the Adams ballroom to get your book signed and to meet this legend. Lunch will be served in the Adams ballroom.
    11:30 AM  -  5:00 PM
    Technology Lab
    Aurora Lobby
    4:15 PM  -  4:23 PM
    Top Reasons CIOs Choose AireSpring SD-WAN
    Expo Hall Stage
     Optional 
    4:27 PM  -  4:35 PM
    IBM
    Expo Hall Stage
     Optional  Closed 
    4:27 PM  -  4:35 PM
    IBM Cloud Services Portfolio Overview
    Expo Hall Stage
    For the past few years, IBM has been investing to lead in the emerging, high-value segments of the IT industry—from hybrid cloud to artificial intelligence (AI), and security. And many of these investments allow us to deliver what clients need at this stage of their cloud journey, which is to securely move all business applications to the cloud—and unlock the full value of the hybrid cloud for their businesses. The IBM team will be presenting an overview of these strategic offerings and how to best position these to your clients.
     Optional 
    4:30 PM  -  4:50 PM
    Sponsor/Partner 1:1 meetings
    Aurora Exhibit Hall 3
     Optional  Closed 
    4:39 PM  -  4:47 PM
    Talkdesk Boost: Accelerating Digital Transformation
    Expo Hall Stage
    Join Phil Chandler, National Channel Director, for this game-changing new offering from Talkdesk that allows your customers to seamlessly integrate an AI-infused contact center application with any existing legacy ACD system, giving them a boost and providing acceleration through their digital transformation journey.
     Optional 
    4:51 PM  -  4:59 PM
    CenturyLink
    Expo Hall Stage
     Optional 
    5:00 PM  -  6:00 PM
    Expo Hall
    Aurora Exhibit Hall 3
    Our Expo hall is the perfect opportunity to meet amazing suppliers, learn about new technology, and network.
    5:03 PM  -  5:11 PM
    Comcast Business
    Expo Hall Stage
     Optional 
    5:15 PM  -  5:23 PM
    NICE inContact CXone: Episode I: A New Hope
    Expo Hall Stage
    A long time ago in a galaxy far, far away... Journey with us to discover how CXone became the industry’s #1 CCaaS platform. In this space-opera, you’ll learn how to awaken your Force and become a CXone Jedi.
     Optional 
    5:27 PM  -  5:35 PM
    RingCentral
    Expo Hall Stage
     Optional 
    5:39 PM  -  5:47 PM
    AT&T Alliance Channel
    Expo Hall Stage
     Optional 
    5:39 PM  -  5:47 PM
    SD-WAN- learn about the best-in-class SD-WAN solutions from AT&T
    Expo Hall Stage
     Optional 
    6:30 PM  -  9:00 PM
    Dine Arounds
    Gaylord Restaurants
    We are happy to explore the restaurants of the Gaylord during our dinner with suppliers and partners.
  • Friday, August 9, 2019
  •  
    7:00 AM  -  8:00 AM
    Breakfast
    Adams Ballroom
    Did you listen to mom yesterday? She still thinks breakfast is the most important meal. Join us for a hearty breakfast to kick-start your day.
    8:00 AM  -  8:30 AM
    Technology Reveal
    Adams Ballroom
    Join the Telarus owners and VP of Technology Michael Brown as they reveal the latest new enhancement #BuiltForYou.
    8:30 AM  -  9:15 AM
    Security Keynote
    Adams Ballroom
     

    Business Development

    9:30 AM  -  10:00 AM
    How to Align Business Strategy to Buyers
    Cottonwood 2/3
    Driving demand for your services through the buying funnel, expanding your tech stack, and entering new markets all require a deep understanding of your target audience. During this session, I will provide practical tips to partners to align their business strategy to their buyers.
     Optional  Closed 
     

    Personal Development

    9:30 AM  -  10:00 AM
    Event Planning and Strategies in Today’s Channel
    Cottonwood 4/5
    In a relationship-based industry, events are a primary business driver. No matter the size of your event, understanding the importance of the details, maximizing your budget, and driving the right results is critical. Join Dalyn Wertz, Executive Director of Partner Marketing for Comcast Business, for a fun and dynamic session to discuss event and marketing best practices which will drive and grow your business.
     Optional  Closed 
     

    UCaaS and CCaaS Track

    9:30 AM  -  10:00 AM
    Human Connections in a Digital World: Leveraging Tech to Build High-impact Customer Experiences
    Cottonwood 6/7
    In our digital world, face to face interactions between businesses and their customer base can seem few and far between. This does not mean, however, that we have to lose the distinctly human connections that can be forged when a company takes a customer-first approach to doing business. In fact, the latest intelligent tech advancements in cloud communications and the contact center allows companies to ensure that customers have the best possible experience through the entire customer lifecycle, without sacrificing that human touch. During this session, attendees will learn how the convergence of Unified Communications, Programmable Communications and Contact Center can create additional and differentiated value for their enterprise customers, and how these businesses can improve internal communication and collaboration among employees, and create deeper engagement with their own customers using embedded communications for more meaningful interactions. In addition, we’ll discuss how partners can guide customers to combine deep CRM integrations with the full range of programmable communications to create an integrated, personalized customer experience across multiple communication channels, increasing sales conversion on the front end, and improving customer satisfaction on the back end.
     Optional  Closed 
     

    Security and Cloud Track

    9:30 AM  -  10:00 AM
    Security Compliance Session
    Maple 3/4
    Assessing where your clients fall short of your compliance goals. Save 80% of Time Save 65%+ of Cost Instant, audit-ready report, instant remediation plan, and recommendations that customers and partners can use.
     Optional  Closed 
     

    Emerging Technology - AI, Drones, IoT, Mobility Track

    9:30 AM  -  10:00 AM
    IoT Solutions for Restaurants and Retail
    Cottonwood 8/9
    Interested in taking IoT into the restaurant and retail sectors? BullsEye offers three types of IoT solutions for restaurant and retail environments. Food safety Electrical monitoring HVAC monitoring and controlJoin this session to hear case studies on how BullsEye's solution can help your customers with wireless sensors, handheld temperature probes, remote control thermostats, electrical use monitoring sensors, automatic alerts, and reporting.
     Optional  Closed 
     
    10:00 AM  -  10:30 AM
    Break
     

    Business Development

    10:30 AM  -  11:00 AM
    Customer Experience – How to get your CX practice off the ground, fast. I feel the need… the need fo
    Cottonwood 2/3
    Get ahead of the pack with this sneak peek at the upcoming Telarus Playbook for the CCaaS and UCaaS advanced services practice. Join Andrew Griffiths, VP of Business Development CCaaS and UCaaS, for core principles and actionable steps to build, or start, your practice in the critical CX space. If you’d like to build a sustainable and scalable CX practice, this is the place for you.
     Optional  Closed 
     

    Personal Development

    10:30 AM  -  11:00 AM
    LinkedIn Tips and Tricks
    Cottonwood 4/5
    Being social matters! You have seen us all over LinkedIn, but don't know how to get started. Our own LinkedIn guru and co-founder, Patrick Oborn, will join our social media specialist, Sara Piña, for this educational and entertaining class.
     Optional  Closed 
     

    UCaaS and CCaaS Track

    10:30 AM  -  11:00 AM
    How to Create a VoIP-Ready Network
    Cottonwood 6/7
    No doubt you’ve know about the benefits of Unified Communications as a Service (UcaaS) in giving organizations the latest in communications technology as an affordable monthly subscription. It’s an incredible value proposition for any company, but especially small and medium businesses (SMBs) that often struggle with managing IT costs and resources.That said, Information Technology decision makers often struggle with the costs of buying and managing modern communications systems based on Voice over Internet Protocol (VoIP) due to concerns over latency, packet loss and jitter. There are six components to creating a VoIP Ready network. During this session, we will share the essential network elements along with providing an easily digestible way to share best practices with your customers, so you earn that trusted adviser status.
     Optional  Closed 
     

    Security and Cloud Track

    10:30 AM  -  11:00 AM
    How to Use IT to Drive Innovation and Revenue Growth
    Maple 3/4
    As C-levels are looking to use IT to drive innovation and revenue growth, this session presents on the needs and challenges that companies are encountering. The goal is to educate the Telarus partners on what is going on across the industry and how Rackspace is helping to solve those problems. They will learn how to talk with their customers and be able to help their customers meet their business goals.
     Optional  Closed 
     

    Business Development

    11:15 AM  -  11:45 AM
    Digital Disruption: Selling: "Why Change"
    Cottonwood 2/3
    More and more, IT decision makers are bombarded with "noise" from vendors regarding technology solutions for their business. Typically these same decision makers are:*Bewildered by all of the varying technology choices*Confused by the complex and contradictory vendor messages*Not willing to make a changeLearn how to overcome these objections and become the Trusted Advisor for your prospects and customers.
     Optional  Closed 
     

    Personal Development

    11:15 AM  -  11:45 AM
    Bring Back that Lovin’ Feeling with Nextiva and Ruby Receptionists
    Cottonwood 4/5
    In this session, you’ll learn how you can improve your solution portfolio with the Ruby+Nextiva integrated solution and help your clients: • take advantage of Nextiva’s reliable and scalable cloud-based communications solution, backed by Ruby’s friendly and personal receptionist service • make the most of their inbound marketing efforts and lead generation by ensuring a friendly voice always greets those incoming leads • create personal connections with potential customers and existing customers, fostering great first impressions and brand loyalty • present a professional image and treat every phone call as an opportunity to land more business and delight more customers
     Optional  Closed 
     

    UCaaS and CCaaS Track

    11:15 AM  -  11:45 AM
    Driving the Intelligent Customer Experience: Mitel, Google Cloud, and Strategic Partners
    Cottonwood 6/7
    Come see what simple things Telarus Partners are doing to successfully implement UCaaS and CCaaS solutions with their customers using the technology of Mitel, Google Cloud, VXSuite, and other strategic partners.
     Optional  Closed 
     

    Security and Cloud Track

    11:15 AM  -  11:45 AM
    Disaster Recovery: The fast, easy path to cloud service revenue
    Maple 3/4
    This session is for Partners who have been successful selling telephony but want to expand into selling Cloud Services. Attendees will: · Learn the fastest and easiest path to Cloud Service Revenue · Hear a Case Study shared by a Peer · Understand the “5 Questions” that lead to a quick sale
     Optional  Closed 
     

    Emerging Technology - AI, Drones, IoT, Mobility Track

    11:15 AM  -  11:45 AM
    Surprise Emerging Technology Session
    Cottonwood 8/9
     Optional  Closed 
     
    12:00 PM  -  1:00 PM
    Lunch
    Adams Ballroom
     

    Business Development

    1:00 PM  -  1:30 PM
    3 Methods to Growing Your Business Value
    Cottonwood 2/3
    Adam Edwards will lead this session on growing your business value.
     Optional  Closed 
     

    Personal Development

    1:00 PM  -  1:30 PM
    Creating Your Top Team - How to Find Your Goose
    Cottonwood 4/5
    Join Richard Murray as he talks about how to create a high-performance team.
     Optional  Closed 
     

    UCaaS and CCaaS Track

    1:00 PM  -  1:30 PM
    Session 4 UCaaS and CCaaS Track
    Cottonwood 6/7
    We will address the changes in Unified Communication as it pertains to silos vs platform providers. The goal would be to give everyone a better understanding of how to evaluate suppliers and creating long term value to their customers.
     Optional  Closed 
     

    Security and Cloud Track

    1:00 PM  -  1:30 PM
    Growing your Cloud Practice – Building your cloud practice – “It’s time to Buzz the Tower”
    Maple 3/4
    Come join Josh Lupresto, VP of Sales Engineering at Telarus for an in-depth discussion of how Telarus has helped partners from novice to expert expand their cloud practice. While it seems like there is new cloud technology being announced every day, it isn’t as daunting as you think. Listen as we expose what a customer goes through from start to finish on their cloud migration and understand what all factors in. We will take you through a prime example of how a Telarus partner leaned on certified engineering resources to take what looked like a small colocation opportunity to a large cloud infrastructure deployment.
     Optional  Closed 
     

    Emerging Technology - AI, Drones, IoT, Mobility Track

    1:00 PM  -  1:30 PM
    Solve Digital Transformation Issues with Edge Intelligent Solutions
    Cottonwood 8/9
    Digital transformation has affected every industry and aspect of our lives. With IoT and edge devices becoming more bad more pervasive in the industry, business leaders are being inundated with solutions that will affect and drive their operational outcomes. This session will focus on digital noise and highlight how edge intelligent solutions, if applied with velocity and simplicity, can solve today’s business problems with immediate results. Our LEGO approach to this complexity provide quick business value and access so that a businesses can capture what is needed to evolve and grow.
     Optional  Closed 
     

    Business Development

    1:45 PM  -  2:15 PM
    Session 5 Personal Development Track
    Cottonwood 4/5
     Optional  Closed 
     

    Personal Development

    1:45 PM  -  2:15 PM
    Open Personal Development Track session
    Cottonwood 2/3
     Optional  Closed 
     

    UCaaS and CCaaS Track

    1:45 PM  -  2:15 PM
    The Role of AI in CX
    Cottonwood 6/7
    Artificial Intelligence (AI) will soon impact every corner of the contact center, including speech recognition, workforce optimization, and predictive analytics. Its power is felt across all customer-facing and agent-assisting technologies; but what exactly is it and how can it help the contact center? You need to know, so plan to join us for this session.
     Optional  Closed 
     

    Security and Cloud Track

    1:45 PM  -  2:15 PM
    How to be a Security Wingman - aka Trusted Advisor - to Your Customers
    Maple 3/4
    You have a unique advantage in being an agnostic, independent Trusted Advisor to your Customers. In the Security space specifically, this is vital – because it means you can bring our teams (as an extension of yours) into discussions to understand customer requirements and simply play Switzerland; doing the heavy-lifting and TOPGUN training/recon on behalf of the customer to narrow down the options to a few that make the most sense for your customer.
     Optional  Closed 
     

    Emerging Technology - AI, Drones, IoT, Mobility Track

    1:45 PM  -  2:15 PM
    Breaking Into IoT with IoT in a Box
    Cottonwood 8/9
    Discover how easy it is to break into IoT and make unlimited recurring revenue selling IoT in a Box automated monitoring solutions. In this breakout session, you'll learn about the available solutions, how they work, and how they can help you solve your customers' monitoring pain points.
     Optional  Closed 
     
    2:00 PM  -  4:00 PM
    Expo Hall Open
    Aurora Exhibit Hall 3
    Our Expo hall is the perfect opportunity to meet amazing suppliers, learn about new technology, and network.
    2:00 PM  -  4:00 PM
    Technology Lab
    Aurora Exhibit Hall 3
     Optional 
    2:15 PM  -  2:23 PM
    Worms and Cheese and Why They Matter
    Expo Hall Stage
    Yes, the early bird gets the worm but there's more. Join Phil Chandler, National Channel Director of Talkdesk, to learn more.
     Optional 
    2:27 PM  -  2:35 PM
    CenturyLink
    Expo Hall Stage
     Optional 
    2:34 PM  -  2:47 PM
    WAN Transformation from AT&T
    Expo Hall Stage
    Learn about AT&T’s strategy for enabling businesses to transition from disparate or hybrid networks to an integrated networking platform.
     Optional 
    2:51 PM  -  2:59 PM
    AireSpring Global SD-WAN
    Expo Hall Stage
     Optional 
    2:51 PM  -  2:59 PM
    AireSpring Global SD-WAN
    Expo Hall Stage
     Optional 
    3:03 PM  -  3:11 PM
    IBM Security Service Portfolio Overview
    Expo Hall Stage
    Security is a serious and ever-changing challenge for clients. Regardless of business, industry, or platform, security underpins everything. IBM Security has the technology and services to help clients meet that challenge and mitigate risk. IBM will be presenting an overview of our security portfolio and how to position these offerings.
     Optional 
    3:15 PM  -  3:23 PM
    RingCentral
    Expo Hall Stage
     Optional 
    3:27 PM  -  3:35 PM
    NICE inContact CXone: Episode II: Return of the Jedi
    Expo Hall Stage
    Take your CXone Jedi talents to the next level. During Episode II, you'll walk through a real CXone case study featuring how a Telarus Jedi conquered a contact center deal.
     Optional 
    3:39 PM  -  3:47 PM
    Comcast Business
    Expo Hall Stage
     Optional 
    4:00 PM  -  4:30 PM
    Break
    4:30 PM  -  6:00 PM
    Alliance of Channel Women
    Juniper
    Join the Alliance of Channel wWomen as they welcome JJ DiGeronimo. We'll have copies of her new booka nd she'll be talking about how to accellerate your impact.
     Optional 
    6:00 PM  -  9:00 PM
    Awards Dinner
    Adams Ballroom
    This is where the best of the best get to accept their awards. We will have awards for partners as well as sponsors. Don't miss this dressy dinner with closing keynote Captian Charlie Plumb. This is the one event not to be missed!
    9:00 PM  -  11:00 PM
    After-party hosted by RingCentral, Poly, and PowerNet
    Juniper
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