Matthew Atkins
Draffin & Tucker
Matt is a supervisor in Draffin & Tucker's Audit and Accounting service group in Albany. During his time with Draffin & Tucker, he has focused exclusively on the healthcare industry where he has experience auditing healthcare entities, preparing Medicare and Medicaid cost reports, evaluating 340B Program compliance, and various other program reimbursement and consulting projects.
Matt is a Certified Public Accountant licensed to practice in the state of Georgia and is also a Certified Internal Auditor.
An Albany native, Matt enjoys being outdoors when he is not in the office. His hobbies include hunting, target shooting, hiking and travelling across the United States.
Wendi Bennett
Assistant Director of Patient Finance
Novant Health
Wendi Bennett is the Assistant Director of Patient Financial Services for Novant Health located in North Carolina. In this role, Wendi is responsible for the effective and efficient management of the operational processes in the revenue cycle which includes, payment posting/credit balance management, patient accounts receivable management, Acute and Ambulatory self-pay and internal collections, vendor management, and other support services for fourteen acute care facilities located in North Carolina, South Carolina and Virginia, one hospice agency and multiple imaging centers, surgical centers and provider based clinics.

She has been with Novant since 1992 when she was hired as a legal collections representative for the company’s internal collections agency. Most recently, she served as the Manager of Patient Financial Services for Self-Pay, Vendor Management, Liabilities, Bankruptcies and Estates.

She is active in HFMA and currently serves on the NC Program Council and Hospital Services Committee. Wendi has spoken at state, regional, and national levels regarding healthcare revenue cycle topics of interest. Wendi is also currently certified in Epic HB Resolute Self-Pay Follow-up and has most recently led the successful operational implementation of Epic.
Brent Bizwell
Founder and Principal
Access Advisors
Brent Bizwell is the founder and principal of Access Advisors, a national healthcare advisory firm dedicated to providing comprehensive solutions that transform the patients’ experience and access to care. Prior to founding Access Advisors, Brent served as the Director of Operations for Emory Healthcare in Atlanta, GA. During his tenure with Emory, he was able to achieve ambitious goals including consolidating over 160 call center agents across 30 departments and consolidating capacity management functions across the organization. Brent received his Bachelors in Health Information Management, and received his Masters in Business Administration from Emory Goizueta Business School. Brent is a proven change agent providing a unique ability to deliver sustainable solutions by integrating his extensive consulting experience with his extensive provider experience.
Amanda Bonser
Senior Director
Huron Consulting Group
Amanda has over 11 years of experience helping hospitals improve their revenue cycle performance. She has expertise in revenue cycle consolidation, change management, and process redesign. Amanda has partnered with hospitals in the private sector (Inova Health and Trinity Health) to improve revenue cycle operations, as well as working with the Veterans Health Administration, Department of Defense (Army), Indian Health Services, and CDC. Amanda is the Huron Healthcare liaison with several Studer Group engagements focusing on contract execution, partner satisfaction, and team integration and collaboration. She also serves as a Quality Assurance Director on multiple engagements.
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Kevin Brenan
Mr. Kevin Brenan has been the Senior Vice President of Finance at PruittHealth Home Health, Inc. since January 19, 2015. Mr. Brenan served as Chief Financial Officer and Senior Vice President of Saint Joseph's Health System, Inc. He has held a number of prominent positions, including Senior Manager for Ernst & Young and Vice President of Finance. Mr. Brenan serves on the community outreach committee for Mercy Care Atlanta and the advisory boards of Implantable Provider Group (IPG) and TradeRocket, Inc. He earned his Bachelor's Degree in Business Administration from the University of Notre Dame and is a member of the American Institute of Certified Public Accountants and Healthcare Financial Management Association.
Mary Beth Briscoe
Chief Financial Officer
University Hospital and UAB Medicine Clinical Operations
Ms. Briscoe received her B.S. in Accounting from the University of Alabama in Tuscaloosa, Alabama and an MBA from the University of Alabama at Birmingham. Ms. Briscoe is the CFO University Hospital and UAB Medicine Clinical Operations. Prior to joining the UAB Health System, Ms. Briscoe served as Chief Financial Officer for Eastern Health System, Inc. in Birmingham, Alabama. Ms. Briscoe is a Certified Public Accountant (CPA), a Fellow of the Healthcare Financial Management Association (FHFMA), and a Fellow of The American College of Healthcare Executives (FACHE). She has also served HFMA in national and state roles including National Secretary, Chairman Elect and as National Chairman. She presently serves as Chair-National AMC-CFO Council, and a member of the Value Project Advisory Council and National Thought Leadership. She has authored articles for various industry periodicals and is an invited speaker by various healthcare constituents across the country. Ms. Briscoe also serves on the Board of Visitors of the University of Alabama.
Brian Braley
Vice President of Sales, Health Services
Creative Information Technology, Inc.
Brian provides leadership for the Revenue Cycle Services Division of CITI Health Services. He assists HealthCare Executives with the specific health services needs of their organization.

CITI Healthcare Benefits provides full life cycle services and support to improve outcomes and reduce operating costs. They apply industry standards and best practices. They offer skilled integration specialists who understand clinical and administrative workflows and interoperability issues; they know how to execute project management in a complex technological environment; and have a proven methodology and services approach. CITI understands the complex requirements of Healthcare Delivery organizations and knows how to help clients achieve their goals.
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Peter Bruton
Managing Director
Fifth Third Capital Markets
Peter W. Bruton, who recently joined 53 Securities, is a veteran investment banker with over 30 years of health care finance experience. He was most recently with RBC Capital Markets for the past 12 years and has prior investment banking experience with Prudential Securities, Lehman Brother Kuhn Loeb and Citibank. He has financed virtually all types of health care institutions including university based academic medical centers, multi-state health systems, large standalone hospitals, prestigious specialty hospitals, small community hospitals and physician clinics. He has also prepared valuations in connection with merger and acquisition candidates and has assisted in brokering the sale of medical real estate. He has published articles on health care finance for journals such as HealthCare Financial Management and Strategic Financial Planning and has spoken at state and national meetings of health care professionals. He is a graduate of Trinity University (BA), Tulane University (MA) and the University of Maryland (PhD).
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Allen Burke
Visiting Nurse Health System
Allen comes to the post-acute spectrum honestly. Having been in and out of the space over his 18 year career, he has embraced that the post-acute segment needs good financial leadership in order to deliver on the promise of providing quality care to the generation comprised of his parents and grandparents. Allen began his career as an auditor with Ernst & Young, initially focused on healthcare, and later did his M&A work with PricewaterhouseCoopers, including several healthcare deals. He worked in Morgan Stanley’s private equity real estate business and served as the Controller for Alexander Proudfoot’s North American and Latin American operations. Allen currently serves as Chief Financial Officer of Visiting Nurse Health System, Inc. in Atlanta, Georgia. Allen earned his BBA in accounting and economics from Millsaps College, his MBA from Georgia State University, and is a CPA.
LeeAnn Burney
Director of Reimbursement
Maury Regional Medical Center
Lee Ann has been in healthcare for over 30 years. She received her undergraduate degree from Lipscomb University and her graduate degree from the Owen Graduate School of Management at Vanderbilt University. She is recognized as an experienced reimbursement professional with 15 years of demonstrated experience specific to reimbursement - with current knowledge at the expert level regarding current rules & regulations. Her previous experience includes consulting, multi-hospital system reimbursement, and hospital Comptroller while working for both for-profit and not-for-profit health systems and corporate offices. Currently, she is the Director of Reimbursement at Maury Regional Medical Center. She has the designations of CPA, MMHC, CSBI and FHFMA.

An active member of the Healthcare Financial Management Association (HFMA), she has served as Treasurer, Vice-President, President-elect, President, Parliamentarian and Chairman of the Board for the Tennessee Chapter. She has received the Follmer Bronze, Reeves Silver, Muncie Gold Merit Awards, the Medal of Honor and the Ira M. Lane Award for sustained service to the Chapter. She has also served as the Region V Regional Executive for HFMA National, and most recently on HFMA’s National Board of Examiners.

Lee Ann is a member of the AICPA and has served on several community boards including the Credit Union at Nashville General Hospital, Life Credit Union (St. Thomas Midtown) and Cheekwood Child Development Center.
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Ralph Castillo
Chief Executive Officer
Morgan Memorial Hospital

Ralph A. Castillo is the Chief Executive Officer at Morgan Memorial Hospital in Madison, Georgia.  He received his B.S. and his M.B.A. from Brenau University, and is a licensed CPA in both Georgia and North Carolina.  Ralph has been in healthcare since joining Gilman Hospital (now known as Southeast Georgia Health System, Camden Campus) in the spring of 1987 as a temporary file clerk in the Business Office.  In 2000, he took the Chief Financial Officer role at Alleghany Memorial Hospital in Sparta, North Carolina, and in the summer of 2005, became its Chief Executive Officer.  During his tenure as CFO, he successfully transitioned his hospital to Critical Access Hospital status in less than two months; and successfully negotiated and implemented a $4.6 million dollar loan guarantee with the USDA to help fund a $7.6 million dollar CON renovation/replacement building project.  In his current role, Ralph and his senior management team have instituted some fundamental changes keying on what he calls the “Three Legged Stool” – Care and Safety of the Patient, Financial Viability and Community Relations.  These changes included instituting a Hospitalist Program, a Nurse-Patient Matrix, re-engineering of the attached 21-bed nursing home and government and community relations.  His vision for his hospital can be summed up this way, becoming a “Patient-Focused Center of Excellence.”

Ralph lives in rural Morgan County with his wife Pamela; they have five children.

Tom Charland
Founder and CEO
Merchant Medicine
Tom Charland is founder and chief executive officer of Merchant Medicine, LLC, a boutique management consulting firm helping hospital systems and large medical groups evaluate their options in the face of the growing convergence between various types of immediate or walk-in care. Charland was senior vice president of strategy and business development for MinuteClinic from the time it was known as QuickMedx, through its name change to MinuteClinic, and through the formation of its partnership with CVS Pharmacy, which is now MinuteClinic’s corporate parent.

Tom introduced the concept of ConvUrgentCare®, the mingling of operating tactics from convenient care (retail clinics), urgent care, work site clinics, primary care and telemedicine. He hosts the annual ConvUrgentCare® Strategy Symposium and publishes a monthly newsletter called The ConvUrgentCare® Report that tracks urgent care and retail clinics growth.

He has been quoted often on the subject of walk-in medicine in the Wall Street Journal, Forbes, New York Times, Chicago Tribune, Boston Globe, Fox News, Dow Jones, and Bloomberg. He also speaks frequently on the subject at investment research meetings and hospital strategy conferences throughout the year.

Prior to starting Merchant Medicine, Tom was executive director of the National Association for Ambulatory Care, an urgent care trade association. He has also been involved in several company turnarounds, including Digital Cyclone Inc., a weather technology company that is now a subsidiary of Garmin, where Charland was CEO; and Control Data Systems, a software development and systems integrator that is now part of British Telecom, where he was managing director of the application development division.

Charland grew up in Rhode Island, is a 1980 graduate of the Boston University College of Communications, and is a member of the American College of Healthcare Executives (ACHE) and the Urgent Care Association of America (UCAOA).
Rick Childs
VP Revenue Cycle Management
Floyd Medical Center
Rick is the Vice President – Revenue Cycle Management for Floyd Medical Center in Rome, Georgia. His responsibilities include oversight of all Revenue Cycle Departments including Patient Access, H I M Operations, Coding, Revenue Integrity, Charge Master, and Patient Financial Services. Prior to Joining Floyd in January 2015, Rick was the Executive Director Revenue Cycle for Piedmont Healthcare in Atlanta, Georgia for 16 years. He received a Bachelor’s degree in Finance from Auburn University. Rick has been a member of HFMA since 1986.

Rick received his CMPA (now CHFP) in 1983 and FHFMA in 1999. He has received the Follmar Bronze, Reeves Silver and Muncie Gold Merit Awards and the Medal of Honor from HFMA. He has served as a Board Member, Program Chair, Treasurer, Secretary, President-elect, President (2006-07) and immediate Past President of the Georgia Chapter. Rick served for three years at the National level on the PFS Forums Advisory Council and in 2003-04 served as the Chairperson of the PFS Advisory Council. He served as the Regional Executive for Region V in 2008-09. Rick was the recipient of the Charles H. Anderson Presidents Award from the Georgia Chapter in 2005-06. He has presented for several local HFMA Chapters as well as twice presented at HFMA’s Annual National Institute (ANI).
Linda ClenDening
Chief Executive Officer
Premier Orthopaedics and Sports Medicine
Linda ClenDening is the CEO of Hughston Clinic Orthopaedics – Tennessee, an independent orthopaedic group based in Nashville, TN. Linda’s current work is focused on strategic development, alignment opportunities with care partners – with a particular focus on value-based reimbursement models, and continuous improvement cycles for operations, quality reporting and revenue cycle performance. Linda has worked in physician practices in a variety of roles for the past 25 years, including consulting projects on behalf of hospital/health system clients while a Manager with PYA. Linda served as President of the Nashville chapter of the Medical Group Management Association (MGMA) and has been a member of educational committees for the national MGMA.
Jamie Cleverley
Cleverly & Associates
Mr. Cleverley serves as President for Cleverley & Associates, where he has worked since 2003. Mr. Cleverley consults with hospital and healthcare organizations to identify financial and operating opportunities, as well as related strategies for performance improvement. Prior to joining the firm, he directed a statewide health services program.

Mr. Cleverley has authored over fifty books and articles dealing with healthcare financial analysis and application, including the annual Community Value Index® hospital survey, The State of the Hospital Industry, and The Essentials of Health Care Finance. He is a two-time recipient of the Healthcare Financial Management Association’s Yerger/Seawell Best Article award.

Mr. Cleverely received his Masters in Health Administration from The Ohio State University in 2004. He received his Bachelors of Science in Business Administration from The Ohio State University in 1999.
Jim Collins
IMA Consulting

Jim has over 30 years of progressive experience in the healthcare industry.  His experience comes from both the provider side as well as the consulting side and includes finance, regulatory compliance, and third-party reimbursement for a number of provider settings including hospitals and health systems, home health agencies, continuing care retirement communities, and skilled nursing facilities.  Areas of concentration include compliance plan development and re-design, compliance auditing, IRO services, revenue recovery, acquisition due diligence, financial modeling, and third-party reimbursement.

Jim earned his Master in Business Administration with a specialization in Healthcare Administration and his Bachelor of Science degree in Finance and Management from LaSalle University in Philadelphia, Pennsylvania.  He is a member of the American College of Healthcare Executives.  Jim has spoken on the Development of Corporate Compliance Programs for several National and State Associations.

Linda Corley
VP Compliance and Quality Assurance
Linda Corley, MBA, CRCR, CPC, has worked with hospitals and physician offices for the past twenty-five years. She has served as Controller of a University-owned, four hospital group; and provided insight to clinical and financial staff members on compliant reimbursement. Linda is a credentialed coder and a frequent HFMA presenter. She is a previous college professor who taught financial processes for healthcare, health information management skills, and billing and collections fundamentals. Linda also has over fifteen years’ experience on the national level of leading CDM Reviews, Coding and Billing Audits, and providing consulting services for revenue cycle improvement. She has served as Corporate Compliance Officer for Perot Systems and for Dell Revenue Cycle Services. Linda currently is Vice President of Compliance and Quality Assurance for Xtend Healthcare.
Todd Cox
Director, Corporate Reimbursement
Athens Regional Medical Center
Todd Cox serves as the Director of Corporate Reimbursement for Piedmont Athens Regional in Athens Georgia. Prior to relocating to Athens in 2005 Todd held various positions with Phoebe Putney Health System including serving as Rural CFO. Todd is a Certified Public Accountant and has more than two decades of healthcare experience. Todd received his FHFMA in 2003, was awarded the Follmer Bronze in 2004 and the Reeves Silver in 2011. He holds a BBA in Accounting and a MSA degree from Georgia Southwestern State University. Todd is a Fellow of the American College of Healthcare Executives.

Todd and his wife Julie have two children. Todd is an assistant scoutmaster with Troop 80 in Watkinsville and is a member of the executive board for the Northeast Georgia Council of the Boy Scouts of America.
Jim Creamer
Draffin & Tucker
Jim is a partner with Draffin & Tucker’s Audit and Accounting and Tax service groups in Albany, Ga. His career has been devoted exclusively to the healthcare industry since joining Draffin & Tucker in 1988. Jim has extensive experience providing healthcare audits and reimbursements, as well as tax and forensic services.
Jim is a Certified Public Accountant licensed to practice in Georgia, South Carolina and Texas. He is a Certified Fraud Examiner and a frequent speaker at various healthcare industry associations on current topics affecting the industry.

Originally from Vidalia, Ga., Jim lives in Albany with his wife and three children. When not in the office, he takes pleasure in spending time with his family, whether riding horses, playing soccer or enjoying the farm life. Jim also enjoys following his children’s careers with Atlanta Models and Talent, Inc.
Mark Davenport
Cash Manager
Norton Healthcare
Mark Davenport is the PFS Cash Manager for Norton Healthcare in Louisville, Kentucky. Mark has been with Norton Healthcare for 4.5 years. At Norton Healthcare, Mark is responsible for all cash processing, refunds, correspondence and electronic imaging for Physician Billing and the Single Billing Office (SBO) platforms. Prior to joining Norton Healthcare, Mark was with Bank of America's Merchant Services and was responsible for the Treasury and Settlement Operations.

During his tenure at Norton Healthcare, Mark has focused on developing comprehensive and standardized balancing and reconciliation processes, as well as automating the correspondence and documentation processes for both insurance and patient self-pay payments.

While at Bank of America, Mark was recognized by Visa and Bank of America for his contribution to the Visa Net Settlement project and implementation. Additionally, he received two appreciation medallions for automating and streamlining the daily operation procedures for settlement processing. Mark was also responsible for the transition and implementation of Bank of America's Merchant Services operations to First Data Merchant Services as part of their joint venture.

Mark earned his Master of Science in Human Resource Management from Indiana Wesleyan University and his Bachelors of Business Administration in Management from Eastern Kentucky University. Mark lives in Louisville, KY with his wife, Kim and two sons, Avery and Hayden.
Sarah Dekutowski
Senior Consulting Manager
Draffin & Tucker
Sarah is a senior consulting manager with Draffin & Tucker. Sarah has over 20 years in the healthcare industry with significant experience in financial management of complex healthcare organizations, revenue cycle improvement, internal controls and compliance. Prior to joining D&T, Sarah was in industry for ten years where she served as CFO and Chief Compliance Officer for Visiting Nurse Health System and as CFO for The Emory Clinic. She was also a manager with Arthur Andersen and focused on audit engagements of healthcare organizations. Sarah is a state and national speaker on the 340B Program and attended 340B University.
Margaret Dowling
Senior Revenue Cycle Consultant and Project Sponsor
PNC Healthcare
Margaret Dowling is a senior revenue cycle consultant and project sponsor for PNC Healthcare. Her areas of expertise include Epic integration, automated cash posting, healthcare collections, cash reconciliation, EOB conversion to “manufactured 835s,” and correspondence management. Margaret is an AFP Certified Treasury Professional. She has 33 years of experience in banking, and has spent roughly 15 years working with PNC’s healthcare clients. She has been cited in industry publications such as HFM magazine and Becker’s Hospital Review, and is a frequent speaker at industry conferences.
Alan Dubovsky
Chief Patient Experience Officer
Cedars-Sinai Health System
Alan Dubovsky is the Chief Patient Experience Officer for Cedars-Sinai Health System in Los Angeles, California.

In his role, Alan is responsible for the facilitation of all patient experience strategy and operations improvements in the inpatient, ambulatory, emergency, and ancillary areas for the health system.

Alan joined Cedars-Sinai in November, 2016, with 15 years focused on healthcare patient experience improvement. Most recently, Alan was with Emory Healthcare in Atlanta, Georgia, serving as the Director of Operations over the entire ambulatory enterprise. In that role, Alan was responsible for the departments of patient experience, physician engagement, special constituent and international patient programs, referral management, education and training, and leadership and talent development.

Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University.
Ray Dziesinski
Chief Financial Officer
Sheppard Pratt Health System
An accomplished C-suite Financial Executive with a progressive and successful leadership background in financial, operations, administration, and board leadership within healthcare and professional services environments.

Valued for the ability to “look beyond the numbers,” take initiative, and deliver sustainable business solutions. Focused on strategic issues with internal and external constituents.

Strategic Financial Planning
Treasury Services
Cost Accounting / Service Line Reporting
Revenue Cycle
Physician Relations and Joint Ventures
Government Relations / Advocacy
Day Egusquiza
AR Systems, Inc.
Day Egusquiza brings over 30 years experience in health care reimbursement, hospital business office operations (20 years in an Idaho hospital), contracting and compliance implementation.  Additionally, her experience includes eight years as a Director of a Physician Medical Management billing service which included completing an integrated business office between a hospital and a large multi-specialty physician clinic.  She has been an entrepreneur in hospital and physician practice accounts receivable management and a leader in redesigning numerous organizations.  Her work includes providing guidance as a compliance & reimbursement educator while providing operational insight on the revenue cycle impacts of RAC/Medicare Recovery Audit Contractors. Ms Egusquiza is a nationally recognized speaker on continuous quality improvement (CQI), benchmarking, redesigning, reimbursement systems and implementing an operational focus of compliance- both in hospitals and practices.  She has been on the AAHAM National Advisory Council, HFMA National Advisory Council, is a past President of the Idaho HFMA Chapter & recently received the Lifetime Achievement Award.  She received the Idaho Hospital Association “Distinguished Service Award” for her legislative work and training on new indigent law.  Attendees at HFMA’s ANI rated her in the top 25% for each year she has presented, earning her the ‘Distinguished Speaker’ award. Her greatest accomplishments are her four wonderful children and her eight fabulous grandchildren
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Brian Forlines
Assistant Vice President Reimbursement & Government Relations
Michelle Fox
Director of Revenue Operations/Patient Access
Health First, Inc.
Michelle Fox is the Director of Revenue Operations/Patient Access at Health First, Inc. in Brevard County, FL. She is responsible for directing the revenue cycle front end operations of the Patient Access department supporting four not for profit hospitals, four diagnostic centers, and a 300+ employed physician group. She implemented a patient service representative function called “One-Call for All” which encompasses scheduling, pre-registration, and payment collection. Additionally, she developed and facilitated implementation of a new Cash Collections Policy which resulted in doubled upfront cash collections in the first month. She manages day-to-day operations of 190+ associates and has earned a Gallup Survey World Class Leader designation. Michelle is nationally certified in Healthcare Access Management. She holds a Bachelor of Health Science Education, a Master of Health Administration and a Master of Business Administration University of Florida, Gainesville, Florida.
Amy Garrigues
Managing Partner
Hall, Render, Killian, Heath and Lyman, P.C.
Amy Garrigues is a Shareholder and the Managing Partner of Hall Render's Raleigh office and concentrates her practice exclusively on health law. She primarily represents academic medical centers, hospitals and health systems across the country, as well as ancillary service providers, private equity companies and medical device companies. Amy regularly advises clients on regulatory and compliance matters; federal False Claims Act lawsuits and investigations; internal investigations; fraud and abuse laws, including Stark and Anti-Kickback; health care transactions; Medicare and Medicaid reimbursement issues; and administrative appeals. Prior to law school, Amy worked as a health care strategy consultant with a global consulting firm. She was named as an Associate to Watch in the 2014 Chambers USA Healthcare - North Carolina rankings and a Rising Star by North Carolina Super Lawyers in 2010.
Shannon Glover
Vice President Managed Care
Piedmont Healthcare
Shannon became the Vice President of Managed Care at Piedmont Healthcare in early 2015. Piedmont is a full service health system including transplant services, and is comprised of 7 acute care hospitals, 19 urgent care centers, and more than 500 employed multi-specialty physicians including The Piedmont Heart Institute. Additionally, Shannon oversees the negotiation and maintenance of managed care contracts for The Piedmont Clinic, which is a Clinically Integrated Network (CIN) made up of over 1,600 physicians who are either independent practitioners or employed by Piedmont’s Physician Enterprise.

Prior to joining Piedmont Healthcare, Shannon worked for Northeast Georgia Health System as the Executive Director of Managed Care Operations where he led the Managed Care Division for approximately 9 years. At that time, Northeast Georgia Health System was comprised of 2 acute care hospitals, 2 skilled nursing facilities, a psychiatric inpatient hospital, 4 urgent care centers, hospice, over 200 employed multi-specialty physicians, and the Northeast Georgia Health Partners provider network (made up of more than 700 physicians, 7 hospitals, and 20+ ancillary providers).

Prior to joining NGHS, Shannon worked for Tenet Healthcare Corporation for 11 years in the Corporate Managed Care Division, where he last held the position of Regional Director of Managed Care Finance for the Central Northeast Southern States Region. At that time, this region included three ASCs, 22 Hospitals, and three Freestanding Diagnostic Centers located in GA, SC, NC, TN, MO, and PA.

Shannon earned his Bachelor’s of Business Administration degree with a double major in Finance and Management from the University of North Georgia. Additionally, Shannon received his Masters of Health Administration degree and his Masters of Business Administration degree from Georgia State University. Shannon is very active with and is a past president of the Georgia Society for Managed Care. Shannon lives in Cumming and is married to his wife Roxanne and has one daughter Alexis.
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Denise Hall-Gaulin
Pershing Yoakley & Associates, P.C.
Denise manages the Firm’s Hospital and Physician Compliance Advisory Services. With more than 25 years of experience in the healthcare industry, Denise has provided business advisory services to a variety of organizations, including hospitals, health systems, physicians, and both behavioral health and post-acute organizations. Denise has extensive experience in compliance-related matters, including oversight of numerous engagements where PYA has served its clients as an Independent Review Organization (IRO). In addition, Denise has in-depth knowledge of quality, case management, health information management, chargemaster, and patient accounting matters. Denise has served as expert witness in compliance litigation matters as well as self-disclosure recoupments.
Yvette Hayes
Director of Reimbursement
Inova Health System
Yvette is a proven leader with strong knowledge and understanding of reimbursement processes and strategies. She possesses expertise to ensure an organization is in compliance with all government regulations related to its revenue stream and that it receives the appropriate allowable reimbursement from the Medicare, Medicaid and CHAMPUS/TRICARE Programs. Yvette serves as a healthcare system resource for all government reimbursement issues, representing the organization in government program appeals, regulatory policy issues and proposed regulatory revisions.
Melinda Hancock
Senior Executive VP and Chief Financial Officer
VCU Health
Melinda Hancock is the Senior Executive Vice President and Chief Financial Officer of VCU Health System in Richmond, Va. Prior to joining the Health System in June of 2016, Melinda was a partner with Dixon Hughes Goodman, LLP where she helped to lead the payment model team in the development of products related to the transformation from volume based reimbursement to value based reimbursement. Prior to the partner role, Melinda was the Senior Vice President and Chief Financial Officer for the Virginia market of the Bon Secours Health System. In that role as CFO, Melinda was not only responsible for the financial health of the 7 hospital market but also for the financial components of the system wide clinical transformation and reform efforts.

Melinda has been active in the leadership of Healthcare Financial Management Association, first at the state level serving in a variety of capacities on committees and through the board and officer roles, including president of the chapter. Then at the national level, Melinda served on advisory committees, the national board and then in 2015-2016 was the National Chair of the professional organization. She has co-authored several articles on payment reform and related transformation. Melinda received her BBA in Accounting from the College of William and Mary and her MBA with a concentration in health care from the University of Phoenix. She serves on the Virginia Health Information Board of Directors and volunteers in the local food closet.
John Holyoak
AVP Product Management
RelayHealth Financial
John Holyoak is AVP of Product Management responsible for the RelayHealth Financial Patient Access solutions. Prior to joining RelayHealth, John spent the past 11 years working in product and implementation management at Ingenix (now OptumInsights). John has a BS in Economics from Auburn University and an MBA from Georgia State University.
Robert Howey
Reimbursement Manager
Mayo Clinic
Robert is the Reimbursement Manager at Mayo Clinic in Jacksonville, Florida, where he oversees the government reimbursement and reporting function for all Mayo Clinic facilities. Prior to joining Mayo Clinic, Robert was a manager at KPMG LLP, where he provided reimbursement consulting services to academic medical centers and other facility providers on government reimbursement. He has presented at national conferences/workshops on topics to include the Medicare cost report, the Affordable Care Act, pay-for-performance, bundled payments, and organ transplant finance.
Robert is a licensed C.P.A. and earned his Bachelor of Business Administration in Accounting, Master of Business Administration, and Master of Health Administration from the University of North Florida. Robert also became a Certified Healthcare Financial Professional in 2015 and most recently was the Florida Regional Director for the North region of HFMA.
Christopher Kalkhof
Director, Strategic Solutions
Navigant Consulting
Chris is a senior healthcare executive with nearly 30 years of operations, finance, managed care / contracting, M&A, strategic alliances, and new business development experience across hospital, physician organization, post-acute care and health plan industry verticals.
Chris received his Master of Health Administration degree from Tulane University and his Bachelor of Science degree from Allegheny College. He is a Fellow in the American College of Healthcare Executives, an Advanced Member with the HFMA, has received the HFMA Bronze, Silver and Gold awards, is the Past-President of the Western NY HFMA Chapter and has served as a Yerger judge on three occasions.
The topics discussed today are from actual leading edge revenue model and managed care strategy projects. As such, today’s discussion illustrates some of the real world applications of payer and revenue optimization strategies which can be applied to participant’s organizations.
Chris Kenny
Senior Associate
King & Spalding
Christopher Kenny is a senior associate at King & Spalding’s Washington, D.C., office and is a member of the Healthcare Practice Group. Mr. Kenny’s practice focuses on providing Medicare reimbursement and compliance advice to hospitals, physician practice groups, hospices and clinical laboratories. Mr. Kenny regularly advises clients regarding compliance with the Medicare provider-based regulation, the 340B Drug Pricing Program, changes to physician reimbursement as a result of MACRA, electronic health records issues, the Medicare cost report, rural health policy, Federal fiscal policy and budget sequestration, and general healthcare payment and regulatory matters.

Mr. Kenny has deployed his regulatory and reimbursement experience to successfully represent providers and payors in False Claims Act investigations by the United States Department of Justice. He also represents hospitals in Medicare payment litigation. He was a principal author of comments identifying flaws in CMS’s inpatient rate calculation as a result of the Two Midnight Rule, ultimately resulting in a victory for providers in the Shands Jacksonville Med. Ctr. v. Burwell case. Mr. Kenny was co-counsel in a hospital’s successful challenge of a Medicare contractor’s sampling and extrapolation techniques during a Medicare DSH audit – resulting in a multimillion-dollar victory for the provider. See Exempla Lutheran Med. Ctr. v. Wisconsin Physician Servs., PRRB Dec. No. 2011-D32 (June 23, 2011).

Mr. Kenny is a co-editor of and frequent contributor to the Reimbursement Advisor, the leading publication on healthcare reimbursement issues, and is the editor of King & Spalding Health Headlines, a weekly newsletter summarizing key healthcare law and policy developments. He speaks regularly on Medicare and Medicaid reimbursement issues and is an active member of the American Health Lawyers Association and the Healthcare Financial Management Association.
Thornton Kirby
President and Chief Executive Officer
South Carolina Hospital Association
Thornton Kirby is a healthcare attorney and former hospital executive who currently serves as President & CEO of the South Carolina Hospital Association. He is also a frequent speaker on healthcare reform and quality improvement. Under Thornton’s leadership the Hospital Association has earned a national reputation for leading statewide quality improvement collaboratives. Through innovative partnerships with the Institute for Healthcare Improvement, Harvard University researchers, and dozens of in-state partners, South Carolina hospitals have achieved remarkable improvements in heart attack care, surgical safety, infection prevention and infant mortality. South Carolina’s hospitals are currently partnering with The Joint Commission Center for Transforming Healthcare in pursuit of their most ambitious goal to date: eliminating harm in South Carolina hospitals by building highly reliable systems of care.
Bill Lee
SVP, Chief Strategy Officer
Memorial University Medical Center

Bill Lee joined Memorial University Medical Center (MUMC) in 2010 as vice president of The Children’s Hospital. In 2012, he was named system senior vice president & chief strategy officer. In his role, he provides oversight to Memorial Health Partners, managed care, regional development, system wellness, external relations, trauma services and the Memorial Health Foundation. He also serves as the executive administrator for the newly named Dwaine and Cynthia Willett Children’s Hospital of Savannah.

Lee has more than 20 years of experience in hospital operations, including work at non-profit pediatric teaching facilities. Before coming to MUMC, he served ten years as the president and executive director of the children’s health network at Children’s Healthcare of Atlanta.  Prior to that, he held leadership positions with HCA, Eastside Medical Center, and Piedmont Hospital, all in Atlanta.

Lee holds both a Master of Health Administration and a Master of Business Administration from Georgia State University, and a Bachelor of Business Administration from Oglethorpe University. He is a member of the American College of Healthcare Executives and past president of the Georgia Society for Managed Care. Lee serves on the boards for the Savannah area Chamber of Commerce, Safe Kids of Georgia, March of Dimes of the Coastal Empire, Ronald McDonald House Charities, Georgia Association of Healthcare Executives, and the Rehabilitation Hospital of Savannah. In 2015, he was appointed as the CFO/Treasurer for the Pediatric Healthcare Improvement Coalition of Georgia.

Lee is married to Liane and has two children – Evan and Lauren.

Tom Lowenkamp
Vice President of Long Term Care
University Health System
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Tom Lynch
Vice President Managed Care
Gwinnett University Health System
Michael McAander
Chief Financial Officer
Piedmont Health
Michael McAnder has been named CFO of Atlanta-based Piedmont Healthcare, effective July 13, 2015.
Here are three things to know about Mr. McAnder.
1. Mr. McAnder has worked in the healthcare industry for 33 years.
2. For the last six years, Mr. McAnder was senior vice president of financial operations of Oakland, Calif.-based Kaiser Permanente.
3. Before Kaiser Permanente, Mr. McAnder worked with financial operations at multihospital and healthcare organizations including Allina Hospitals and Clinics in Minneapolis, Minn.; Banner Health in Phoenix; and Lutheran Healthcare Network in Mesa, Ariz.
Stacey McCreery
Executive Director of Finance
IU Health

Stacey McCreery is Executive Director of Indiana University (IU) Health, Indiana’s most comprehensive healthcare system. With a unique partnership with Indiana University School of Medicine, one of the nation’s leading medical schools, IU Health gives patients access to innovative treatments and therapies. IU Health is comprised of hospitals, physicians and allied services dedicated to providing preeminent care throughout Indiana and beyond. In her role, she has been responsible for the mergers and acquisitions of several hospitals as well as the financial integrations of several hospitals and physician groups. After spending 20 years in corporate roles, she has also founded ROI Search Group, an executive search group.

Stacey is active in HFMA. She has spoken at regional levels regarding healthcare financial system-wide integrations and also has written for HFMA HERe. She is a member of the finance council for St. Luke’s Catholic Church and Treasurer and board member for Anna’s Celebration of Life Foundation.

Prior to IU Health, Stacey served as director for the State of Indiana and the MENTOR Network. She also has been responsible for five ERP system conversions.

Stacey originally grew up in Indiana and is a graduate of Indiana University and Keller Graduate School. Stacey lives in Fishers with her husband, son, and their three dogs. When not in the office, she takes pleasure in spending time with her family and friends. They love traveling to new places and participating in new activities. They also support their son who is very active in hockey. Her family is also very involved in the Catholic Church.

Geoff McHugh
Chief Commercial Officer
Docent Health
Geoff is currently the Chief Commercial Officer of Docent Health, a venture-backed startup focused on improving the health system customer experience by supporting, through a technology-enabled service, the longitudinal patient journey. Prior to joining Docent, Geoff served as Managing Principal at the Advisory Board Company, a healthcare research, consulting, and technology firm. While at the Advisory Board Company, Geoff led partnerships with Intermountain Healthcare, Banner Health, Dignity Health, Stanford Health Care, and Cedars-Sinai Health System. Geoff also oversaw the Spend Performance Solutions group, a technology-enabled service focused on strategic sourcing and category management. Geoff also sits on the board of Operation Access, a non-profit who provides specialty and surgical services to patients who lack insurance coverage in the Bay Area.
Debbie McKay
Senior Solutions Manager - Regulatory
Debbie has served as a Meaningful Use (MU) and regulatory subject matter expert at Allscripts for the last 5 years with a focus on understanding the requirements and assisting clients in operationalizing them. Debbie has led the Sunrise Regulatory team for the last 2 ½ years.

Prior to leading the Sunrise Regulatory team, Debbie was a manager and consultant in Sunrise Professional Services. In those roles, Debbie was responsible for leading a team of MU consultants that helped clients prepare for MU2 and led design for Sunrise implementation and optimization projects.

Debbie has over 30 years of clinical and managerial experience in inpatient acute care and ambulatory care. Her educational background includes a diploma in registered nursing, a bachelor’s degree in health services management and a law degree.
Steven McNeilly
VP of Managed Care & Integration Strategies
Northeast Georgia Health System
Steve works for Northeast Georgia Health System where he has been for the last 24 years. He is currently Vice President of Managed Care with management oversight for Health Partners, a PPO network of physicians and hospitals and also “HP2”, a clinically integrated network of providers focused on quality, outcomes and cost. Steve works with employers, brokers, and insurance carriers and has been instrumental in the development of new insurance products currently marketed throughout northeast Georgia.

Steve earned his Bachelor’s degree in Business Administration from the University of North Georgia and earned his MBA from Brenau University in Healthcare Administration. Steve is a licensed insurance agent and serves on the Greater Hall Chamber of Commerce Board of Directors and Executive Board of the Georgia Society of Managed Care/GHA. Steve lives in Gainesville with his family, Pam and Anna Kate.
John Mendez
Corporate Director
Orlando Health
Broad Experience in the importance of revenue cycle operations including charge development, charge capture and rate setting. Possesses exceptional communication and interpersonal skills with a demonstrated record of strong, effective relationships from the C-Suite to front line clinical staff. Experienced in charge management and process redesign. Excellent time management skills with an attention to detail. Proven to be a highly motivated professional with keenness to learn and develop new skills.
Mary Mirabelli
Vice President of Global Practice - Healthcare; Chair, HFMA National Board of Directors
Hewlett Packard Enterprise
Mary has been a member of HFMA since 2003, Ms. Mirabelli’s involvement with the National Association includes serving on the National Board of Directors, Governance Committee, National Advisory Council, Morgan Award Judging Committee, Healthcare Leadership Council, Early Careerist Task Force and Strategic Planning Committee. She is also a recipient of the Follmer Bronze Award. Other governance positions include the HCA Foundation Board, Vision Consulting, and she serves as Chair of the Federation of American Hospitals Health Information Technology Task Force. Ms. Mirabelli, a Fellow of HFMA, received her bachelor’s degree from the University of Illinois and she received her master’s in management from the J.L. Kellogg Graduate School of Management, Northwestern University.
Sarah Morrison
Chief Executive Officer
Shepherd Center
Sarah Morrison is the Vice President of Clinical Services at Shepherd Center in Atlanta, GA. Shepherd Center is a 152-bed private, not-for-profit specialty care hospital for persons with spinal cord injury, brain injury and other neurological disorders. Sarah is responsible for the operational and financial management of all patient care departments. She has consistently demonstrated leadership in Shepherd’s clinical operations by setting, expecting and achieving high standards of quality with outcomes that surpass regional and national averages. With over 32 years of experience at Shepherd, she is extremely knowledgeable in the management of a diverse range of clinical departments, professionals and clinical programs.

Sarah is well known in the healthcare community, having written more than 30 peer-reviewed publications, conducted over 40 invited lectures before professional organizations and actively participated in 8 funded research studies. In 2013, Sarah received the award for Clinical Excellence in Neurology from the Neurological Section of the American Physical Therapy Association.
Sarah received her bachelor’s degree in Physical Therapy from the University of Miami, where she graduated summa cum laude. She received an MBA and MHA from Georgia State University, where she received the Max G. Holland scholarship for the highest grade point average in the graduate business program.
Ren Mullinix
Managing Consultant
Navigant Consulting

Ren has several years of experience advising all levels of federal and state government, large health systems, Academic Medical Centers (AMCs), and other health care providers on issues surrounding payment transformation, system delivery innovation, health homes, managed care, payer/provider integration, financial planning, quality monitoring and reporting. Consulting experience:

• Strategy: Conducted multiple payment transformation strategies for state Medicaid, mental health, and developmental disability agencies, and developed growth strategies for AMCs and various other healthcare providers.

• Operations: Advised health systems, federal and state agencies on areas related to process transformation, labor optimization, and performance improvement. Created multiple performance dashboards as part of service line assessment and improvement.

• Finance: Conducted re-pricing analyses for health system joint ventures, and developed complex business case scenario modeling as part of enterprise strategy engagements.

Robert Parris
Managing Director
Huron Healthcare
Robert brings more than 14 years of experience in business consulting across a range of industries, most significantly within healthcare. He has extensive experience leading engagements in a variety of healthcare settings both in the private sector and federal government space. His areas of focus within the healthcare environment include revenue cycle transformation, operational process improvement, financial management, reorganization, revenue optimization and centralization models. Robert has worked with a number of healthcare organizations including Inova Health System, the Department of Veterans Affairs and Floyd Medical Center.
Prior to joining Stockamp & Associates, which was acquired by Huron Consulting Group in 2008, Robert served as a consultant with Accenture in its Communications & High Tech service line implementing Oracle supply chain solutions for clients. His work at Huron is focused on partnering with clients to implement solutions resulting in one time pick up of revenue and increased annual recurring revenue. Robert received a Bachelor of Science in Mathematics at Berry College and a Master of Science in Mathematics at Georgia State University. He has been a member of HFMA for many years and co-authored an article for HFM magazine titled “Strategies for Successfully Consolidating Revenue Operations” in September 2014. Robert is actively involved in the Atlanta community acting as a co-chair for the Woodruff Arts Center Arts for Learning Leadership Council in 2014/2015 and as a donor to the Atlanta Ballet.
Rhett Partin
SVP Clinical Services and Public Health
Georgia Hospital Association
Rhett has been involved in the Georgia Healthcare industry for nearly 20 years. His career in healthcare includes academics, operations management, health policy, regulatory compliance, legislative affairs and private development. His varied accomplishments include published policy editorials, leading key initiatives to support small rural hospitals, successfully managing multiple long-term care facilities, leadership in the successful passage of the Georgia Long-Term Care Partnership Act and development of statewide marketing plans. He now leads a team of 18 professionals at the Georgia Hospital Association focused on hospital & physician quality improvement efforts, emergency preparedness coordination, and hospital-based nursing & professional services.
A native Georgian, Rhett has lived throughout the state, from the deep South Georgia to the Blue Ridge Mountains. He holds a Bachelor of Arts degree in Health Administration, an MBA and an MHA from Georgia State University. Rhett is a licensed Nursing Home Administrator, a Fellow in the American College of Healthcare Executives, and holds a Healthcare Construction Certificate from the American Society for Healthcare Engineering. He is formerly a licensed health insurance agent and registered hospital lobbyist.

Rhett previously served on the board of the Georgia Rural Health Association and is graduate, former program chairman and previous member of the Leadership Georgia Board of Trustees. He is active in the First Baptist Church, and a volunteer for Blue Skies Ministries, a retreat ministry for families stricken with childhood cancer.
He and his wife have 3 children and a dog named “Cambo” after “Cam” Newton and “Bo” Jackson. (Can you guess where he went to college?) They all reside in LaGrange.
Glenn Pearson
Pearson Health Tech Insights, LLC
Glenn Pearson worked in the hospital industry for more than 30 years and now applies his vast experience to help both emerging, disruptive technology, entrepreneurial companies and established organizations maximize their sales success with hospitals.

Glenn’s Executive Experience helps Pearson Health Tech Insights, LLC (PHTI)’s clients understand the mindset of healthcare executives and implement strategies for successfully offering their products to hospitals and other providers.

He applies his Personal Entrepreneurial Background to PHTI clients’ projects, helping them develop effective strategic, business and marketing plans.

Glenn has taken his 24 years of working with vendors to develop granular “boots on the ground” Tactical Insights, captured in PHTI’s outline 68 Pitfalls of Marketing to Hospitals You Didn’t Even Know Existed.
Katie Proux
Senior Associate
Fifth Third Capital Markets
Ms. Proux has worked in a financial credit analysis capacity for the last six years. Her experience has focused on the municipal sector since 2013. Prior to joining Fifth Third Securities’ Public Finance Department, she worked as an Analyst at Fitch Ratings, where she specialized in non-profit healthcare and senior living community credits. Her primary responsibilities at Fifth Third include providing quantitative, analytical, marketing and general support throughout the bond underwriting process. She has supported a variety of bond offerings including those with fixed and floating rate structures issued by non-profit healthcare systems, school districts, higher education institutions, and state and local governments. Ms. Proux received her Bachelor of Arts from the University of Michigan in Ann Arbor. She also holds a Master of Business Administration with a concentration in Finance from Loyola University Chicago Quinlan School of Business. Ms. Proux is a NASD certified Registered General Securities Representative (Series 7), Registered Municipal Securities Representative (Series 52) and a Registered Uniform Securities Agent (Series 63).
Max Reiboldt
Coker Group
Max Reiboldt, CPA, is president/CEO of Coker Group with 44 years of total experience, the last 25 years specifically focused on healthcare. He has experienced first-hand the incredible changes of healthcare providers, which uniquely equips him to handle strategic, tactical, financial, and management issues that health systems and physicians face in today’s evolving marketplace.

From his extensive work with health systems/hospitals, medical practices, and related healthcare entities, Mr. Reiboldt understands the nuances of the healthcare industry, especially in such a dynamic age. He understands healthcare organizations’ needs to maintain viability in a highly-competitive market. His experience of having “experienced everything” in the healthcare industry equips him to provide pertinent counsel to clients. Whether a transitional provider or a more cutting-edge healthcare entity, Mr. Reiboldt is uniquely qualified to work with these organizations to provide sound solutions to everyday and long-range challenges.

As president/CEO, Mr. Reiboldt oversees Coker Group’s services and the general operations of the Firm. However, his “first love” is working with clients, providing sound financial, strategic and tactical solutions to hospitals, medical practices, health systems, and other healthcare entities through keen analysis and problem solving. Working with organizations of all sizes, Reiboldt engages in consulting projects nationwide.

An avid writer and speaker, he enjoys producing educational materials and sharing them via books, white papers, articles and speaking at national symposiums. His expertise encompasses physician/hospital alignment initiatives, hospital service line development, clinical integration initiatives, financial analyses (including physician compensation plans), mergers and acquisitions, hospital and practice strategic planning, ancillary services development, PHO/IPA/MSO/CIN development, appraisals, and most recently, “accountable care era” consultation. As the industry moves to adapting to many changes in response to healthcare reform, including the entire “volume to value” paradigm change, he leads Coker Group’s efforts in this arena.
Ronda Rich
Author and Syndicated Columnist
Ronda Rich, best-selling author and syndicated columnist, first exploded on the national stage over a decade ago with the wildly successful What Southern Women Know (That Every Woman Should), a book now in its 33rd printing. The popularity of that book launched her as a storyteller who rivets audiences with tales of the South as seen through the eyes of its people.

Her latest book, There's A Better Day A-Comin', is a personal accounting of dozens of people – famous and non-famous – who triumphed over tribulation and setbacks to push through adversity and find a better day. Uplifting and encouraging, each provocative story has a prevailing theme: No matter how hard times get, a better day always comes again. Always.

As was the case with two other of her books, There's A Better Day A-Comin' was the subject of an auction among several publishers bidding for the right to publish such a timely, inspiring tome. She is also the author of the best-selling What Southern Women Know About Faith, What Southern Women Know About Flirting, My Life in The Pits (a critically acclaimed memoir of her years in NASCAR racing as a reporter and publicist) and the novel, The Town That Came A-Courtin', that premiered in 2014 as a television movie starring Lauren Holly and the much beloved Valerie Harper.

A former award-winning sports writer, Ronda returned to her newspaper roots in 2003 with a self-syndicated column which appears in over fifty newspapers. Alternating between humorous, sentimental and wise, she delivers a punch of Southern life weekly to over a million readers who revel in a story well told, one that often is entwined with a moral or lesson learned.

She has appeared on dozens of television shows including The View, Fox and Friends, The Other Half, Fox Sports, CNN as well as in the pages of People, USA Today, Redbook, Cosmopolitan, New York Times, Washington Post, Southern Living and Woman's Own.

Ronda and her husband, John Tinker, an Emmy award-winning television drama producer and writer, live in the countryside outside of Atlanta, Georgia.
Elizabeth Richards
Divisional Vice President
Avectus a Bolder Healthcare Company
Elizabeth S. Richards is a Divisional Vice President at Avectus a Bolder Healthcare Company. She is an Attorney who specializes in Third Party Healthcare Reimbursement. She received her Bachelor of Business Administration in Finance from the University of Georgia in 2003. She completed her Juris Doctor, also from the University of Georgia, in 2006.

Prior to joining Avectus, she spent the first ten years of her career with Clinton A. Harkins, P.C. where she managed the law firm and the third party liability department. Her expertise includes hospital liens, workers compensation, insurance appeals, and other complex reimbursement matters.

Mrs. Richards is an active member of the Georgia Bar, Georgia Academy of Healthcare Attorneys, and Georgia Chapter of HFMA. As a member of Georgia HFMA, she has been a member of the board of directors, legal counsel to the chapter, and co-chair of the Region Five event. Additionally, she chaired and founded woman in healthcare initiative in the state. In 2014, she was selected and served on the National HFMA task force for Early Careerist. She also holds the HFMA Fellow designation.

She frequently presents to groups all over the country on third party reimbursement and revenue cycle compliance issues. When not working, Mrs. Richards enjoys spending time with her two sons, Hudson and Grayson, and cheering on the Georgia Bulldogs!
Anthony Bernard Roberson
Corporate Director for Service Excellence
Phoebe Putney Health System
Anthony Bernard Roberson is the Corporate Director for Service Excellence at Phoebe Putney Health System (PPMS), a four hospital health system. He is responsible for the day-to-day ongoing planning, development, implementation and monitoring of Service Excellence and Patient- and Family- Centered Care for the hospitals. Roberson is also responsible for the education of all faculty, administrators, and staff on Service Excellence and Patient- and Family- Centered Care at PPHS. Roberson directs the Patient Experience, the Hospitel, and Guest Services.

Roberson joined Phoebe Putney Health System on June 6, 2016. Prior to joining Phoebe, He was a member of Augusta University Medical Center’s from 2000 - 2016. He assisted in the planning, development and implementation of patient- and family- centered care in the Neuroscience Center of Excellence at AU Medical Center. Before joining AU Medical Center, he served as the Director of Community Development at the United Way of Aiken County in South Carolina, and was the Resident Services Coordinator at the Aiken Housing Authority.

Roberson earned a B.A. degree in Psychology at Augusta College and an M.S. degree in Management/Hospital Administration at Troy State University. He holds a Human Services Certification from the University of Georgia’s Fanning Leadership Center and a Certification in Public Housing Management from the National Association of Housing and Redevelopment Organization and has successfully completed TeamSTEPPS Master Trainer Preparation Course from the Agency for Healthcare Research and Quality. Mr. Roberson also completed the United Way of America’s Train-the-Trainers Course for Outcomes Measurements.

Roberson has presented and lectured extensively on Patient Family Centered Care, including the 2nd, 3rd and the 4th International Conferences on Patient- and Family- Centered Care, the Case Management Society of America’s National Annual Conference and the One Voice Symposium at the Mayo Clinic in Rochester, Minnesota, as well as in many other venues. He has been interviewed and quoted in various publications such as Health Leaders Magazine, Advances for Nurses, Parents Magazine, PULSE Magazine and AHRQ Healthcare Innovations Exchange.
Charlie Rymer
Co-Host for Morning Drive
The Golf Channel
An obscure footnote in golf history is Charlie Rymer’s performance at the 1997 Buick Classic at historic Westchester CC in Rye, New York. Rymer had his normal pedestrian finish – a tie for 39th, but the real story was that a young upstart, Tiger Woods, finished one shot back. Although Tiger has never publicly commented on this agonizing defeat, many golf experts have speculated that this tragic loss was the fuel that drove Woods towards the most amazing run in the history of the game.

As for Charlie’s playing career, there were just no new worlds left to conquer; no more challenges left to tackle; no battles left to endure. Soon after the event, Rymer was quoted as saying, “I’ve come face to face with the Tiger and slain him, what else am I to do?”

That question led Charlie to the broadcasting world. Rymer calls on his experience as a professional to bring the television audience a little closer to the game. Raised in Fort Mill, South Carolina he became the first-ever three-time South Carolina Junior Champion. At the tender age of 17, he won the USGA Junior Amateur Championship, the only player from South Carolina to achieve this feat. This already stellar career earned him a scholarship to Georgia Tech where he was named a two time All-American.

Rymer spent more than 10 years playing as a professional and won the 1994 South Carolina Open on the Nationwide Tour. He recorded his best finish on the PGA Tour in 1995 at the Shell Houston Open where he finished 3rd, only one shot out of a playoff with Payne Stewart and Scott Hoch. In his most memorable moment on tour (and one of his favorite stories to tell), Charlie shot 61 in the 3rd round at the Byron Nelson Classic. He was paired with Davis Love III in the final group who may have won the event, but more importantly, Charlie beat Davis the day before by 10 shots. In 2016, Charlie was elected to the South Carolina Golf Hall of Fame, one of his proudest moments.

In his broadcasting career he has put in countless hours for ESPN, ABC, CBS, USA Network and now on Golf Channel as a part of the popular show, Morning Drive. He has covered live events on the PGA Tour, Champions Tour, Nationwide Tour and the LPGA tour. Rymer hosted “Road Trip; Myrtle Beach” in 2008, and co-hosted “Big Break: Prince Edward Island”. Known for his outgoing personality and southern humor, Charlie Rymer puts both players and fans at ease. All, that is, except Tiger Woods.
Bruce Rueben
Chief Executive Officer
Florida Hospital Association
Mr. Bruce Rueben has been the President of Florida Hospital Association Inc. since July 2008 and has been its Secretary since October 2013. Previously, Mr. Rueben served as President of the Minnesota Hospital Association. Prior to joining MHA in 1998, Mr. Rueben served as President of the Maine Hospital Association, Senior Vice President of the Virginia Hospital and Healthcare Association, and Vice President for Diamond Healthcare Corporation in Virginia. He has a bachelor's degree from Virginia Commonwealth University School of Business, a graduate certificate in healthcare financial management from the University of South Carolina College of Business Administration, and a master's of business administration from South Carolina. Mr. Rueben has four children.
Carmen Sessoms
AVP Product Management
RelayHealth Financial
Carmen Sessoms serves as the AVP of Product Management for RelayHealth’s Provider Reimbursement Solutions. She is a regular speaker at various HFMA meetings, HIMSS, Becker’s Hospital and Hospital Association events. Prior to joining RelayHealth, Carmen held roles as the Regional Vice President of Operations for an outsourcing firm, Product Management at McKesson, a RCM strategy consultant and as a provider. Carmen is also a Fellow in HFMA (FHFMA), past president of the Georgia HFMA chapter, and a recipient of HFMA’s Medal of Honor. Carmen has a BA and an MBA from Mercer University.
Kim Shrewsbury
Vice President of Finance
KentuckyOne Healthcare
John Smoltz
Hall of Fame Pitcher
Atlanta Braves
A member of the 2015 National Baseball Hall of Fame class, John Smoltz is an eight-time All-Star and the winner of the 1996 National League Cy Young Award. Following his retirement after the 2009 season, Smoltz transitioned into a role as a color commentator and television analyst and in December of 2015, was named to the lead broadcast team for FOX Sports’ coverage of Major League Baseball, which includes Saturday Game of the Week and World Series broadcasts. A 21-year veteran, Smoltz helped lead the Atlanta Braves to 14-consecutive division titles from 1991-2005 and a World Series title in 1995, while becoming the only pitcher in Major League history to record more than 200 wins and 150 saves over the course of his career.
Raymond Snead
CEO & Administrator
South Georgia Medical Center

I hold a Doctor of Science in Health Administration degree from the University of Alabama at Birmingham, one of the best health administration programs in the country. My dissertation topic is, “The Contribution of Interim Executives to the Healthcare Industry.” This dissertation research was the first objective study of interim executives in the history of the US healthcare industry. I am currently the nation’s leading authority on interim executive services in the US healthcare industry.

The thing that makes me different from the ‘typical’ healthcare CFO is my extensive experience in and out of the acute care setting. I have served as the CFO of multiple hospitals and as the interim CFO of multiple hospitals in multiple jurisdictions. I have experience in religious, community free standing and tertiary regional referral center facilities with teaching programs. Through my commercial banking, business development and entrepreneurial experience with VHA and other organizations, I have started, operated, sold companies with focus on healthcare revenue cycle, healthcare capital finance, mobile CT, mobile MRI, mobile lithotripsy, TPA, shared laundry, temporary staffing agency, patient satisfaction, insurance products and productivity improvement consulting. I have served as a corporate angel for healthcare focused commercial signs and commercial fleet maintenance businesses. I have experience with C corporations, S corporations, partnerships, joint ventures and LLC organizations. Few CFOs have this breadth of experience in and out of the acute care setting.

Areas of specialized expertise include: Healthcare finance, healthcare capital finance, governance, healthcare administration, healthcare strategic planning, financial planning, pro-forma development, third party reimbursement, third party liability and managed care.

Michael Spake
VP of External Affairs and Chief Compliance and Integrity Officer
Lakeland Regional Health
Educated in both law and health administration, Michael Spake is responsible for the oversight and strategic management of governmental relations and community partnerships, as well as the creation, oversight and day-to-day operations of the Compliance & Integrity and Internal Audit Programs.

Michael Spake is a respected relationship builder who has helped to secure over $4 million in programmatic
funding for the Family Health Center. He has successfully worked in partnership with legislators to mitigate Medicaid revenue reductions. He is also a member of the executive leadership team that is helping to establish a graduate medical education program.

Before joining Lakeland Regional Health, Michael Spake was a member of the executive leadership team at MCG Health, Inc., the operating company of the Medical College of Georgia Hospitals and Clinics. As General Counsel, he executed several hospital alignment strategies in support of clinical service lines and mission oriented strategies for the Medical College of Georgia such as UME, GME, Clinical Research, and faculty recruitment. At that time, MCG Health, Inc., was recognized as one of the Thompson Reuters (now Truven) 100 Top Hospitals. As Secretary to the Board of Directors of MCG Health, Inc., Michael Spake helped transform the institutional governance of the hospital and university into a singular Georgia Health Sciences University system (GHSU).

Michael Spake is a nationally published author on management and compliance topics. In addition, he has lectured at Virginia Commonwealth University, the Medical College of Georgia, and the University of Georgia Terry College of Business. He received his Juris Doctorate degree from University of Richmond School of Law, Master of Hospital Administration degree from Virginia Commonwealth University, and Bachelor of Arts degree in English from The Citadel.
Eddie Staub
Founder and Executive Director
Eagle Ranch

Eddie Staub is Founder and Executive Director of Eagle Ranch, a community uniquely designed to help make life better for children and families going through a crisis. For more than 30 years, Eagle Ranch has served as Georgia’s foremost family reunification program.

Born and raised in Birmingham, Alabama, Eddie graduated with a B.S. in Science Education from Auburn University and was a member of the varsity baseball team.  He also has a master’s degree in Physiology from Auburn.

Eddie has participated in Leadership Georgia and has been honored for Eagle Ranch’s contributions to youth and families throughout Georgia. He has appeared on local and national broadcasts, including CNN, and has been the subject of print media outlets including Southern Living and the Atlanta Journal Constitution, among others. He is a regular speaker at civic clubs, churches and community organizations throughout the Southeast.

Eddie is married to the former Kayanne Morris of Atlanta, and they have five children.

Erica Steed
Director of Patient Experience
Wellstar - North Fulton Hospital
Erica Steed holds a B.A. degree in marketing from Augusta State University, B.S. degree in Applied Computer Science and has a double major MBA degree in Business Management and Information Technology from Troy State University. Steed is also a member of the American College of Healthcare Executives and a graduate of Leadership Augusta.
Ken Steele
Associate Principal
ECG Management Consultants
A Healthcare Executive with expertise in Managed Care Strategy, Contracting and Reimbursement and Hospital CEO experience. Statewide and local market Managed Care leadership for HMO's, PPO's, IPA's, Medical Groups, Medicaid and Government Payors. Significant results in managed care rate improvements, revenue cycle and payor denials management. Recognized for building strong relationships and business strategies with Payors, Medical Groups and IPA's. Proven success in financial and strategic hospital turnaround, service line growth, business development, physician recruitment, quality and patient satisfaction improvement. .

Specialties: Managed Care - Statewide and local market contracting, managed care strategy, rate negotiations, contract language, Capitation, Medicare Advantage, JV's with Health Plans, Shared Savings, Health Exchanges, Value Based Purchasing, Revenue Cycle Improvement, Denials Management, Payor Strategy, Medical Group, IPA and Physician contracting and relationship building.

Hospitals - CEO leadership, Hospital Operations, Hospital Turnaround, strategic planning, business development, physician recruitment.
Jennifer Stephens
Regional Executive Director of Hospice
Phoebe Health System

Jennifer Stephens is the Regional Executive Director of Phoebe Hospice at Phoebe Putney Health System in Albany, GA.  She is responsible for the oversight of outpatient and inpatient hospice operations provided at Phoebe’s innovative Willson Hospice House.   Jennifer is also responsible for  developing and executing strategies to exceed financial, clinical and compliance goals.  Under Jennifer’s leadership Phoebe Hospice has been awarded Deyta Analytics’  Hospice Honors for continuously providing the highest level of satisfaction through care measured from the patient’s point of view, has achieved We Honor Veterans Star Status and has become a No One Dies Alone Provider.     Jennifer is the co-chair of Phoebe’s Post Acute Care Council,  serves on Phoebe’s Ethics Committee and enjoys collaborating with Phoebe’s Foundation, Cancer Center and Palliative Care.    She is an active member of the GA Hospice and Palliative Care Organization and a Field Instructor for Valdosta State University’s School of Social Work.  

Prior to joining Phoebe Jennifer worked as the Area Vice President for Pruitt Health Hospice.  Jennifer is a graduate of Georgia Southern University.  She received a Master of Social Work degree from Valdosta State University and is a Licensed Master Social Worker in the state of GA.   Jennifer has two children, Flint  (18) will graduate from Crisp County High School in May and will be attending GA Southern University in the Fall and Sarah Ashley (14) who is in the 8th grade.   They reside in Cordele, GA and enjoy skiing, wakeboarding and boating on Lake Blackshear.

Barbara Tapscott
Vice President of Revenue Management
Geisinger Health System
Barbara Tapscott has served as Vice President of Revenue Management for Geisinger Health System since 2008. She is responsible for the operational administration of end-to-end revenue cycle areas such as Patient Access, Administrative Services such as Physician Credentialing and Enrollment, Information Technology Support, Coding Operations and Clinical Documentation Improvement Program, Third Party Billing and Collections, Accounts Receivable Management and Billing Compliance among others. From 2004 to 2007, Ms. Tapscott was GHS Senior Director of hospital revenue cycle operations.

Ms. Tapscott holds a Master Certificate in Applied Project Management from Villanova University and has combined revenue cycle management experience of over twenty years in healthcare academic settings.

Ms. Tapscott is an advanced member of the Healthcare Financial Management Association (“HFMA”), a CHFP since 2008, a member of the Medical Group Management Association (“MGMA”). Ms. Tapscott serves as a member of HFMA National Advisory Council, is a Board Director of HFMA NE PA Chapter, and is a recipient of HFMA’s William G. Follmer Bronze Award.

Geisinger Health System is a physician-led integrated health services organization that includes nine acute care hospitals, a multi-specialty physician group practice of more than 1,200 physicians and Geisinger Health Plan, one of the nation’s largest rural health insurance organizations.
Becky Tarr
Owner, EVP and COO
Rebecca Corzine Tarr has over 30 years of experience in health care, which includes 25 years with Revenue Cycle. Ms. Corzine Tarr has expertise in all areas of the Revenue Cycle at hospitals and large healthcare systems. She is currently the Owner, Executive Vice President, and Chief Operating Officer of MedPerformance; a Revenue Cycle Consulting and Software Company that specializes in Case Management education and managing denials and appeals through software and consulting services. Ms. Corzine Tarr was an adjunct faculty member at the University of South Florida, College of Business, where she taught in the Finance Department for over 20 years.

Ms. Corzine Tarr holds a Bachelor’s degree in Nursing from Loyola University in Chicago, a Bachelor’s of Science degree in Accounting, and a Master’s in Business Administration from the University of South Florida with a concentration in Finance. She also has postgraduate hours in accounting and finance. Ms. Corzine Tarr holds both a Florida CPA and RN licenses.
Larry Tyler
Chairman Emeritus
Tyler and Company
J. Larry Tyler is Chairman Emeritus of Tyler & Company. In 2013, it became part of one the largest healthcare staffing companies in the country, Jackson Healthcare, for which Larry serves as Vice President of Organizational Relationships. In 2008, Larry was named by BusinessWeek as “one of the top 100 most influential headhunters in the world.” He shares his knowledge and nearly 40 years of experience as a healthcare executive recruitment consultant in the pages of Tyler’s Guide: The Healthcare Executive’s Job Search (fourth edition), which takes readers from beginning to end of the job-change process.

Throughout his career, Larry has had the pleasure of partnering with healthcare organizations and leading search assignments resulting in thousands of successfully placed healthcare executives. As Georgia Regent for the American College of Recognized multiple times by ACHE, his most notable honors include receiving in 2010 its President’s Award and becoming the second recipient since its 2006 inception. Larry received in 2012 ACHE’s Exemplary Service Award, the association’s highest service award, for his commitment of volunteer service to the healthcare management profession. And in 2014, he was elected to serve on the Council of Regents, ACHE’s legislative body.

Larry also is a Fellow of the Healthcare Financial Management Association (HFMA), where he served on the Editorial Advisory Board of its journal, Healthcare Financial Management. He is a recipient of three of HFMA’s awards for personal participation. Larry is a Fellow of the American Association of Healthcare Consultants, where he served as Chair of the Board from 1994 to 1995. In 1989, he was named recipient of the association’s Chet Minkalis Service Award. In 1995, he was cited by his peers as one of the top search consultants in the United States in the book, The New Career Makers, by John Sibbald. He is a Certified Medical Practice Executive of the American College of Medical Practice Executives, and he is a member of the American Institute of CPAs and the Georgia Society of CPAs.
Pamela Whitten
University of Georgia
Dr. Pamela Whitten joined the University of Georgia as its Senior Vice President for Academic Affairs and Provost in 2014 following a national search.

As the chief academic officer at UGA, she oversees instruction, research, public service and outreach, student affairs and information technology. The vice presidents of these five areas report to her, as do the deans of UGA’s 17 schools and colleges as well as the campus dean of the Augusta University/UGA Medical Partnership. Associate provosts for academic fiscal affairs, academic programs, faculty affairs, the Honors Program, institutional diversity, international education and the libraries also report to her, as does the vice provost for academic affairs.

During her tenure as Provost, Whitten has worked with President Jere W. Morehead and faculty and administrators from across campus to implement a number of enhancements to the learning environment, including reducing class sizes and making UGA the nation’s largest public university to ensure that each of its undergraduate students engages in hands-¬on learning activities such as internships and research. The number of academic advisers on campus has risen dramatically under her leadership, and new advising services have been implemented. Her office has identified three Signature Research Themes and supported faculty hiring initiatives that have intensified the university’s research activity in fields of statewide and global significance. An initiative to increase graduate student recruitment, create new interdisciplinary graduate programs and expand professional development opportunities for graduate students is underway, as well.

Prior to being named Provost at UGA, Whitten was Dean of the College of Communication Arts and Sciences at Michigan State University. She is an internationally recognized expert in the field of telemedicine—the remote delivery of health care services and information—who has conducted her research with nearly $30 million in funding from agencies such as the National Institutes of Health and the U.S. Department of Commerce. She has co-¬authored two books and published more than 100 peer--reviewed research articles and book chapters. Whitten holds a Ph.D. in communication studies from the University of Kansas, a master’s degree in organizational communication from the University of Kentucky and a bachelor’s degree in business magna cum laude from Tulane University.