Tools in Managing Conflict and Disagreement - Parramatta

This event is closed. If you have any questions, please contact the planner directly.



  • Managing the situation vs managing the person 
  • Practicing the cognitive solution-focused approach in managing conflict and disagreement
  • Managing emotions in self and others
  • Taking the fear out of confrontation
  • Developing fundamental skills in assertiveness.


Numbers Limited!



Dot Yam informs, challenges and motivates people in the areas of leadership, conflict management, communication, team building, customer relations management and effecting cultural change. For over 20 years Dot has trained nurses and members of the multi-disciplinary health care team.

Vivienne Black co-facilitates workshops with Dot Yam. Her expertise is in communication and building positive relationships. Vivienne works closely with multi-disciplinary healthcare teams. Participants who have attended her workshops found them enlightening, engaging, uplifting and life-changing.


  • When

  • Friday, May 12, 2017
    9:00 AM - 4:30 PM
    E. Australia Time

  • Where

  • Parramatta RSL
    Corner Macquarie and O'Connell Streets
    Parramatta, New South Wales 2150

Additional Information

Cost: Members $85 / Non-members $170

  • Lunch & Refreshments Provided
  • Cancellations made within a 3 day period prior to seminar will not be eligible for a refund
  • Numbers limited

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