Tools in Managing Conflict and Disagreement - Waterloo

Summary

Content:

  • Managing the situation vs managing the person 
  • Practicing the cognitive solution-focused approach in managing conflict and disagreement
  • Managing emotions in self and others
  • Taking the fear out of confrontation
  • Developing fundamental skills in assertiveness.

 

Numbers Limited!

 

Presenters:

Dot Yam informs, challenges and motivates people in the areas of leadership, conflict management, communication, team building, customer relations management and effecting cultural change. For over 20 years Dot has trained nurses and members of the multi-disciplinary health care team.

Vivienne Black co-facilitates workshops with Dot Yam. Her expertise is in communication and building positive relationships. Vivienne works closely with multi-disciplinary healthcare teams. Participants who have attended her workshops found them enlightening, engaging, uplifting and life-changing.

Details

  • When

  • Monday, October 9, 2017
    9:00 AM - 4:30 PM
    E. Australia Time

  • Where

  • NSWNMA
    50 O'Dea Avenue
    Waterloo, New South Wales 2017

Additional Information

Cost: Members $85 / Non-members $170

  • Lunch & Refreshments Provided
  • Limited on-site parking available, reception opens at 8.30am
  • Cancellations made within a 3 day period prior to seminar will not be eligible for a refund

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