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Training of Trainers
Essential Skills for Outstanding Service in Healthcare
2012, we’ve trained over 350 people from 30 Florida federally qualified health centers, using the "Essential Skills" program. Participants included front-line
staff (62%); Directors, supervisors or managers (25%); Clinicians (8%) and Executive leaders (5%).
“According to patient's surveys and physician conversations, services have improved.”
"Improvements are evidenced by more timely and accurate responses to patient requests for information, more teamwork and better work organization."
"Complaints about rude or unprofessional employees have decreased."
"Communication has improved between staff and management."
"We’re less rigid and compartmentalized."
"I was made aware just how important empathy is and how much the patients appreciate this!"
This improved the level of "customer service" among coworkers.
FACHC Essential Skills Feedback Survey Quotes
This training of trainers will be highly interactive, modeling the team-based learning format of the Essential Skills program. Space will be limited. Register today!
Tuesday, December 13, 2016 8:30 AM - 5:00 PMEastern Time
Courtyard by Marriott Orlando, Lake Buena VistaMarriott Village8623 Vineland AvenueOrlando, Florida 32821(407) 938-9001
35 (23 remaining)
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