ü the problems and issues arising from lack of effective listening ü the extent to which we currently listen and hear (or don’t!) ü the benefits and opportunities from learning to listen (more) effectively ü how you can develop your own listening skills ü the different levels of listening and engagement ü models, disciplines, tools and techniques for effective listening ü deep, empathic listening and ensuring people feel listened to ü how to apply effective listening skills in your work and relationships ü how to remove our everyday ‘anti-listening structures’ ü how to encourage others to transform through more effective listening ü the opportunities and limitations of ‘online listening’ in a Web 2.0 world | 