Welcome to the 2nd edition of Unleashing Customer Experience Excellence!
THE SUMMIT FORMAT
The summit’s format is structured to maximise learning and networking with a time efficient two- day interactive and diverse knowledge-sharing format to provide a collaborative delegate and speaker sharing opportunity. It aims to be both fun and informative – to provide the maximum networking so that presenters and attendees are given equal chance to contribute. There will be panel discussions, interviews, speed sessions, case studies and networking sessions throughout the program to enhance the learning and ability to make personal contacts throughout.
Customers expect a seamless customer journey from start to finish . Now in its second year, Unleashing Digital Customer Experience 2016 will showcase key industry players who are driving growth and have established an agile corporate culture. We will explore topics such as Mobile, Personalization, Omni channel, Social media, Loyalty, Technology, Metrics, Predictive analytics, Customer relationship management and breaking down organizational silos. Heads of Customer Experience, Customer Loyalty, Digital Marketing, Digital Customer Service, Customer Care, Operations, Business Development Managers ,Consultants and other customer insight professionals will have the chance to be part to network with their peers and learn from those who are owning CX. The summit vision is to provide insight on how to:
WHAT YOU WILL LEARN
We believe that human progress relies on the advancement of good ideas. The new customer experience economy aims to create thoughtful and entertaining discussion on the key drivers of the customer journey. Join us for two days of engaging and relevant strategic learning and expert-led presentations, speed sessions, brainstorming and connecting thinking.
HEAR THE HOTTEST CX IMPEMENTATION TOPICS:
OPPORTUNITIES FOR NETWORKING
With over 80 like-minded strategy leaders joining us in Amsterdam for this event there will be many opportunities for both structured and informal networking. Bringing together experienced and future Customer Experience leaders, we are proud to be developing this event together with bold, forward-thinking companies and speakers who are as excited as we are about groundbreaking approaches to develop their customer journey together.
We see our job as providing delegates with a program designed to tackle the real problems they have to solve and to support our audience as partners in their work of attracting and retaining their customers through innovation implemention.
UNLEASHING CUSTOMER EXPERIENCE EXCELLENT SUMMIT 2016: SPECIAL FEATURES
Our aim is to connect you with best practices in today’s rapidly changing environment. The unique value we offer you is to make an agenda which is relevant to change and to the change makers responsible for future trends of innovation development and growth.
It’s all about the EXPERIENCE!
JOIN US FOR COCKTAILS
Please be our guest on the 24th of November and join us for drinks. This is just one of our ideal networking opportunities
Thursday, 24 November, 2016 - Friday, 25 November, 2016 08:15 - 16:30Central Europe Time
Mövenpick Hotel Amsterdam City CentrePiet Heinkade 11Amsterdam 1019 BRNetherlands
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