Web self-service is a moving target. You've invested dollars and resources to automate basic information delivery and transactions so your customers can pay their bills, view their usage, and learn about programs on their desktops and laptops. Now what? Just when you added transactions and functionality to your utility self-service site, a significant portion of your customers now expect to do these functions on their mobile devices!
How can you keep up?
Conferences Connect proudly delivers its next conference on the topic that focuses on how utilities can ensure their web strategies are maximized for:
* Strategies - eg.: Digital contact, web self-service
* Improving MyAccount user experience and adoption
* Increasing customer paperless adoption
* Operational (eg.: in-source/out-source mix and team sizes/roles)
* Privacy/security
* User profile/online account management
* Web content management systems
* Behavioral change - motivating a conservation culture
* Map mashups
* Metrics (eg.: best practices reporting, analytics, inbound/outbound email)
Don't be left behind! Increase your learning curve by registering yourself and your team today!
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