Ann Rhoades is a dynamic and visionary Human Resources Executive with over 25 years of experience in a variety of service-based industries. She held the position of vice president of the People Department for Southwest Airlines and executive vice president of Team Services for Promus Hotel Corporation and most recently, the executive vice president of People for JetBlue Airways where she currently remains as a Board Member as well as president of People Ink, her Human Resources consulting company.

Rhoades has a respected reputation in the industry for her creative approach to creating cultures around fun and for blending cultures in merger situations. During her tenure with Doubletree Hotels, later Promus Hotel Corporation, she built a service culture focused on delivering outstanding service to guests. During the time Rhoades headed the People Department at Southwest Airlines, she solidified Southwest’s reputation of retaining and hiring the best people in the airline business despite Southwest’s rapid growth during that time. Most recently, Rhoades took responsibility for the creation of JetBlue Airways Corporation’s People Team in New York. In her role as head of Human Resources, Rhoades has been a key member of the executive team, and is extremely successful in her role as internal counsel to executives in every discipline in the organization.

Rhoades is a popular speaker on the subject of customer service and how to build a strong service culture. She has great passion for certain industries such as healthcare where she is making a great contribution to revitalizing the workforce and culture of our nation’s hospitals. She serves on patient safety and quality task forces with the Texas Medical Institute of Technology involved in setting metrics used in pay-for-performance programs across the country such as the Leapfrog Group. She is co-founder and CEO of CareLeaders Corporation a company dedicated to help US hospitals attain a new level of performance. Her community involvement currently includes director on the University of New Mexico Health Sciences Center Board, and former University of New Mexico-Robert O Anderson School of Business National Advisory Board, Board of Director, Accion New Mexico and Albuquerque Community Foundation. Rhoades currently serves on JetBlue Airways Corporation, P.F. Chang’s China Bistro, HireVue, Inc. and executive council, Brigham & Women’s Hospital Harvard Medical School Boards and as chairwoman for Safer New Mexico Now. Rhoades has an MBA in Management from the University of New Mexico.

Rhoades’ book Built on Values was released in January 2011.

Bill Kutik will lead the client panel discussion, focusing on how organizations utilize strategic workforce management solutions in the day-to-day operation of their business. Their topics may include how to:

• Increase employee satisfaction, productivity, and loyalty
• Ensure workforce activities and pay practices are aligned with corporate goals and objectives
• Manage employee leave accurately and completely
• Ensure compliance with state and federal regulations, union contracts and other pay rules, regardless of the complexity
• Understand the critical connections between workforce activities and employee satisfaction, and their impact on client satisfaction.

Bill Kutik is considered the leading independent analyst of the HR technology marketplace, with specialties in HCM, electronic recruiting,outsourcing and talent management. He was named a Top 25 HR Influencer of 2007 by HR World. More recently, he was named a “Top 25 HR Digital Influencer 2009” and a “Top 100 Influencer.” He has been the technology columnist for Human Resource Executive® since 1990 (since 2006 at HREonline.com), also serving as co-chairman of the magazine's annual trade show, HR Technology Conference & Exhibition® since its inception in 1998. In 2008, he started The Bill Kutik Radio Show®,a bi-weekly online talk show with industry leaders. He has a B.A.degree from Harvard University and is president of Kutik Communications, a strategy, marketing and editorial consulting firm in Westport, Conn.

With more than 30 years in the academic, Federal, private, and nonprofit sectors and more than 25 years of that experience in the disability field, Carol Boyer brings an unparalleled scope of service to her colleagues and networks. At the Department of Labor’s Office of Disability Employment Policy since 2006, she currently is a lead policy advisor on the Aging and Disability initiative, heads up her agency’s Workplace Flexibility initiative with DOL’s Women’s Bureau, and co-chairs the Women and Trauma Federal Partners’ Committee. Boyer also worked on the inter-agency Taskforce on the Aging of the American Workforce for which she contributed to the Taskforce report on workplace flexibility and customized employment strategies.

Leader and visionary in the workforce technology industry, author of “No Boundaries” and winner of the Top 100 MBE Award in 2009 honoring women entrepreneurs.

Ideally suited for strategic and functional HR, payroll and technology leadership, Disselkamp’s session, titled “Metrics with Meaning: Using Labor Data to Inform Business Strategy” is aimed at helping organizations identify key labor metrics and explore how EmpCenter can help to collect and share actionable information across all levels of the enterprise.

For more than 25 years, China has held strategic leadership roles in the human capital management sector. Her expertise in business strategy, market-share growth and new business development together with her people- and results-oriented leadership style have enabled her to successfully lead global organizations through turnarounds and rapid growth cycles, as well as through business slowdowns, with exceptional results. CEO of the CMG Group, a consultancy serving solutions providers in the human capital management sector, she is a sought-after speaker and thought leader in the broad human resources marketplace.