What does your branch have that alternate branch channels like mobile banking don’t? The branch has you and your people. As the number of branch transactions continues to fall, community banks must reassess the role of the branch manager. Banks must invest in the manager, giving him or her the right people, tools, customer goals, and sales goals, and step back and watch the results change into a dynamic source of profitability.This exciting, four-day series will focus on the next generation manager who will be leading the transition to customer relationship management, and to managing an active advisory environment for the customer to achieve financial goals. The next gen manager will be leading this vital transformation. The program will focus on the critical skills and expectations that need to be developed to ensure that the next generation branch manager will exceed expectations and goals set for him or her. Participants will engage in discussions, small group activities, and skills practices to ensure that ideas are shared and learning is entertaining and adopted.
This series has been developed for branch managers, office managers, teller supervisors and others who are responsible for the performance of the branch.
The Tuesday sessions (1/10, 2/7, 4/4 and 5/9) will be held at the Citizens Bank Training Center, located at 2109 Corporate Drive in Waukesha.
The Wednesday sessions (1/11, 2/8, 4/5 and 5/10) will be held at the Wintergreen Resort & Conference Center, located at 60 N. Gasser Road in Wisconsin Dells.
The registration fee for the four part series of $900 includes program registration for one attendee at each session, instruction and materials, breaks and lunches. The registration fee is by bank, and different individuals can be sent to different sessions. Bankers who attend all four sessions will be eligible for a certificate of completion for the Branch Manager Series.
Registration for individual sessions is available for $300/session/attendee. The registration fee includes program registration, session instruction and materials, breaks and lunch.
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