Looking for additional webinars? Plan ahead and view the 2016 Webinar Schedule.
WEBINAR OR ON-DEMAND WEB LINK
Thursday, November 17, 2016
1:00 p.m. - 2:30 p.m. (AZ/CO/WY)
Your financial institution deals with ACH challenges every day, but is your staff properly prepared to deal with all situations? Do your staff members know how to handle the challenges of unposted items, stop payments, and unauthorized/disputed entries? Financial institutions can suffer losses when ACH exceptions are not handled properly. This webinar will address how to handle these challenges in compliance with the ACH rules by using case studies and scenarios so your staff can respond knowledgeably when faced with ACH errors.
*ACH return reasons and timeframes
*Proper usage of the WSUD form
*ACH operator rejects
*Stop payment versus revoked authorization or unauthorized transaction
*Sample WSUD form
*Sample authorization form
*Employee training log
*Quiz you can administer to measure staff learning and a separate answer key
This course is eligible for 1.8 AAP credits. Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND?
This informative session is ideal for ACH operations staff, AAP candidates, compliance officers, and ACH auditors.
Please note: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.
ABOUT THE PRESENTER – Michele L. Barlow, AAP, NCP, PAR/WACHA
Michele Barlow is an education specialist at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Prior to joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for member training and administration, conference planning, and member service. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a Bachelor’s from the University of Wisconsin-Madison.
THREE REGISTRATION OPTIONS
1. LIVE WEBINAR
The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast. You will need the most current version of Adobe Reader available free at www.adobe.com.
2. ON-DEMAND WEB LINK
(Beginning January 1, 2016, CDs replaced with digital download*)
Can’t attend the live webinar? The archived webinar is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately two days prior to the webinar, you will receive an email with the archived webinar link. This webinar link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date. The archived webinar may ONLY be ordered for 6 months following the webinar. It will not be available after this time.
3. BOTH LIVE WEBINAR AND ON-DEMAND WEB LINK
** Includes options 1 and 2 above.
*All materials are subject to copyright and intended for your financial institution’s use only.
Thursday, November 17, 2016 1:00 PM - 2:30 PMMountain Standard Time
At Your Desk!602-264-6701 ext 2238
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