Course Summary:Studies of citizen satisfaction with local law enforcement agencies have consistently revealed five factors that contribute to the development of citizen dissatisfaction with the law enforcement profession. But the strongest predictor of dissatisfaction is having personally had a prior negative contact with the police. Study of citizen satisfaction with the police have consistently found this to be true, and the quality of prior police contacts makes up 50% of an individual’s attitude toward the police.
In this webinar training, Dr. Richard Johnson will discuss research indicating that, for the vast majority of citizens interacting with law enforcement, whether or not the officer was polite, spoke in a respectful manner, verbally showed sincere concern, and empathized were all more important to the citizen than response time, whether or not they received a ticket, whether or not their assailant was apprehended, or whether they got their stolen property back.
Furthermore, Dr. Johnson will discuss pro-active strategies available to law enforcement leaders interested in addressing officer demeanor issues in order to improve community support.
Thursday, January 5, 2017
2:00 PM - 4:00 PM
Dr. Richard Johnson
Ph.D., Criminal Justice
Individual Fee: $95.00 per registered attendee
Group Rate: $95.00 for the first attendee - $25.00 per each additional attendee.
Training Room Special: $500 - This fee will allow for up to 40 attendees to participate in the webinar
* Registration fee includes course materials and certificate of attendance.
Dolan Consulting Group
*Certificates of completion will be sent to attendees electronically following course completion.
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