Corporate Social Responsibility
Deutsche Post DHL Group for its Refugee Aid Initiative
As the number of refugees arriving in Germany reached unprecedented levels, Deutsche Post DHL created a response project in a very short timeframe. It quickly achieved the aim of engaging volunteer employees in hundreds of community-based activities to help the refugees. These include housing, vocational and language training, and internships. The company sees this as a natural extension of its Corporate Citizenship engagement, a global strategy recognising the scale and reach of the brand.
Canada Post for its FlexDelivery™ service
At online purchase time the customer may choose the post office at which he or she will pick up the purchase. There is no extra charge. Reduction of “not at homes” is a significant saving to the post and 50% of consumers say they will buy online more often.
CMC for its Cartonwrap technology implementation for Docdata
Docdata - an Ingram Micro company - warehouses and fulfils e-commerce orders for a range of business customers. By using CMC Cartonwrap technology they are able to create packaging boxes unique to each consignment. This provides cost benefits, service quality advantages, and environmental savings. Implementation has been smooth and without impact on existing manual operations.
Ms Verhagen joined TNT Post, as it was then, in 1993, with initial roles in sales and marketing, as a managing director in Mails, and then as managing director of the Group human resources department. She was appointed Chief Executive in 2012.
At this time, several strong forces of change seemed to converge that affected the entire business of PostNL. Not only was it necessary to respond to the fast e-substitution of letter mail, and the vigorous Dutch competition in both letters and parcels, but the demerging of TNT had also to be managed.
Through this period, and continuing today, Ms Verhagen has held the ship together, with agile market responses, maintaining profitability, and proposing for shareholders a healthy vision for the future.
Herna has a well-earned place in the postal and logistics hall of fame.