Corporate Social Responsibility
CTT Portugal Post for its Solidarity Santa Claus Project
This unique project links young children living in institutions and potential benefactors. The children are invited to write letters to Santa Claus which are posted on a website. Members of the public can respond with a gift, with all logistics and IT handled by the postal service. The project generated excellent public visibility and is seen as a brilliant example of how big companies can make a difference in social responsibility.
Deutsche Post DHL for its Global Volunteer Day Programme
This group wide commitment is part of the DPDHL Group’s “Living Responsibly” strategy. Employees worldwide are invited to take part in projects aligned with either disaster management and support, environmental initiatives, or improving education and employability. The company finding is that employees who may begin with the Global Volunteer day then are likely to continue supporting their projects throughout the year. It is an example of whole-hearted corporate support for delivering social responsibility as part of business strategy.
Deutsche Post DHL for its Upstairs Scholarship and Next Level Programme
The UPstairs program was devised to assist the children of employees of the Deutsche Post DHL Group acquire the education, resources, and vocational guidance for a professional career. The program targets lower income families and offers scholarships, school supplies and individual learning. Direct mentoring and internships are also offered. To date it operates in 128 countries and has assisted 2,500 children. It demonstrates the company’s ongoing wide commitment to its workforce.
DHL eCommerce for its Outbound US Cross Border Parcels Growth
The DHL eCommerce Cross Border Operations team identified the factors that supported positive cross border experiences for consumers and proactively focused on driving up performance in those areas. The results of their efforts are impressive and show that meeting the needs of the consumer can deliver significant commercial benefits.
One World Express for its Your Personal Shopper (YPS) PlatformYour Personal Shopper is a B2C cross border shipping platform created to allow consumers unlimited access to global goods, and, where needed, to bypass marketplace or geographic restrictions. It recognises the desires of consumers to trade across borders with minimal friction and provides a comprehensive solution to meet their needs.
Solystic for its CPS E-Commerce Packet SorterCPS is a sorting machine designed to deal with the significant number of small packets being received from Asia. These packets are not easily handled by existing sorters and are therefore often being manually sorted. This solution deals with this issue and is providing significant benefits to postal operators who have deployed the solution.
Omniva for Delivering Excellence in Omniva LatviaThis parcel delivery company focuses relentlessly on customer satisfaction. In 2016, its business customer satisfaction index TRI*M grew from 89 to 97 against the industry average for service companies in Europe of 66. In 2016 revenues increased 90% over 2015. While expanding the network by 53% they made customers’ access easier; the company can be reached through the webpage, Facebook, email or phone. Significant attention to employee satisfaction and attitude also merits recognition.
Polish Post for its Click&Collect multi-channel delivery projectAs of March 2017, the Post has a growing nation-wide click-and-collect network of 6398 outlets or parcel lockers comprised of its own locations, a major petrol chain, and a chain of kiosks and newsstands, all integrated into the Post’s IT system. Etailers’ websites are provided with a widget giving customer ability to select a collection point of his or her choice upon check-out. Dramatic growth and profitability demonstrate customer need.
Post Office Ltd for its network transformationMassive long-term transformation of Post Office began in 2012 and has seen migration of branches (and some employees) to privately-owned stores, longer opening hours (often 6am to 10pm Monday to Saturday and 8am to 10pm Sunday), reduced costs, and improved customer satisfaction. Customer waiting times are often below one minute. 99.7% of population resides within 3 miles of a post office.
Arrow XL for its customer tracking web-app "AskAxl"This project may not offer new technology and is a niche specialization but the rapid execution of an impressive 30 minute delivery window solution in an area that has long caused customer pain impressed the judges. A mission incorporating choice, convenience and certainty also chimes well with customer demand and the whole package is backed up by very strong and tangible business results.
On the Dot for its innovative technology systemLocker solutions are not new but the advanced technology supporting this project impressed the judges. The go-fetch solution is innovative and plugs a clear gap in the SME market – and the consumer has a wide choice of delivery stations. Planning and implementation were, as we have come to expect from SingPost, very well executed.
SingPost for its POPStation "Rent-a-POP"Locker solutions are not new but the advanced technology supporting this project impressed the judges. The go-fetch solution is innovative and plugs a clear gap in the SME market – and the consumer has a wide choice of delivery stations. Planning and implementation were, as we have come to expect from SingPost, very well executed.
An Post for its Admailer.ie online direct marketing portalAdMailer.ie is an online, self-service, data enriched, geo-targeted precision marketing tool that allows organisations to grow their business through mail marketing. By combining the ease of digital access with the power of physical mail, this solution shows that direct mail has a future in our increasingly digital world.
Paazl for its Paazl Perfect delivery interfacePaazl Perfect is an off-the-shelf, customisable, delivery interface that allows retailers to offer customers a choice between multiple delivery locations, times and price points. With an ability to accommodate the services of more than 50 carriers in more than 15 languages, this solution is addressing a core need of e-commerce retailers.
Swiss Mail Solutions for its Easy Commerce platformEasy Commerce is a new platform that combines data from both the sending and delivering postal operator, to provide visibility of warehouse stock, pick and pack, delivery, returns and undeliverable items. With the continuing and projected growth in cross border, this is addressing a critical service area for postal operators.
AnPost for its AdMailer.ie online direct marketing toolAn Post, the Irish postal service, has developed this online marketing portal to help businesses grow through mail. It allows firms to create an address database based on many geodemographic elements, then followed up with letter templates, online payment gateway, mail production, and of course delivery. Take up and repeated use of the service has exceeded expectations. It is a great example of combining digital and data processing power with mail.
Deutsche Post for its Ländernachweis cross-border mail serviceThis innovation by Deutsche Post is designed to improve the visibility of cross-border mail streams to continue to add value and quality of service to mail services. It uses RFID technology and measures up to six tracking events. It requires small levels of investment but is moving the industry closer to automated quality measurement without needing manual scanning. This in turn should add value to customers who need service quality assurance, it should maintain the relevance of mail services, and add to postal revenues.
Snaile for its IoT technologySnaile, a Canadian start-up, has developed a unique Internet-connected device for letter, community, and Post Office boxes. In last mile applications, the device informs receivers, by email, text or app, if mail has been placed in their box. In first mile applications, it can inform carriers if the box has content for the courier to pick up. It is an innovative example of using the Internet of Things in the postal sector. Benefits are customer convenience and efficiencies for both receivers and carriers.
Amazon for its Career Choice programmesAmazon’s Career Choice programme pre-pays tuition for staff in their fulfilment centres to enable them to study any subject of their choice. This initiative recognises the changing nature of employment in the postal industry and supports individuals whether their future lies inside or outside the organisation.
CTT Portugal Post for its NAVe Informa projectNAVe Informa is a communication tool for the retail network which is designed to provide important information in real time to employees as soon as they login to their account. This has enabled CTT to improve communication between the CTT Board and its people in the network and deliver improved customer service.
DHL eCommerce for enhancing employee engagement in Blue Dart ExpressThis initiative was focused on ensuring that Blue Dart was delivering against its People First Philosophy. Through initiatives such as Appreciation Week, Work Life Balance, and diversity and inclusiveness, the voices of employees were heard and acted upon. As a result, employee engagement scores are on an upward trend.
Canada Post for its Vancouver concept storeEven though 24/7 customer access isn’t a new approach, developing technology and meeting customer needs in this area is challenging. The judges were impressed by the flexibility and range of solutions, especially the dressing rooms and packing solutions for easy returns as well as the customer communication materials and strategy.
Escher for its enterprise mobile solution for the Hajj for Saudi PostThis cost-effective solution provides convenience and flexibility for Saudi Post customers. Their new technology enabled them to offer personalized services over a mobile device and greatly enhance the customer experience. This technology also provides additional support needed for extreme seasonal activities.
Singpost for its SAM omni-channel platformSingPost recognised the need to develop a digital network to cater to the next generation of customers who demand digital solutions without losing sight of their existing base. The SAM platform enables SingPost customers to access solutions from anywhere, reduce wait times for customers who prefer an in store experience and provide impressive, non-traditional, value-added solutions resulting in increased customer loyalty.
Arrow XL for its AskAxl web-appThis software solution aims to make the delivery of high value and bulky goods, or items needing installation, more convenient for both the delivery and installation teams and the consumer receiving. AskAXL is an app that tracks the delivery team and the items to be delivered against the householder’s time and date availability. It personalises and introduces the people delivering the item and minimises customer inconvenience. The system is activated at e-tailer checkout level. Measured benefits include increase sales conversion at checkout, reduced missed deliveries, and excellent satisfaction scores..
CTT Portugal Post for its cttads.pt online solutionCTT has given access to its own vast data on postal customers and combined it with CRM technology to create an outstanding ads launcher. CTTads.pt is a new service for smaller businesses to create marketing campaigns electronically, using Mail, SMS and E-mail channels. It is an online platform that tries to simplify all the steps needed to establish the campaign based on the aims set by the customer. CTTads integrates several systems, from template setting, payment, geo-marketing data, and mail production.