Pilot was founded in 1983 by the late Walter D. Pilot Sr. on the notion that there was a better way to handle catastrophe claims — better for the carriers, better for the adjusters, and better for the policyholders. He and his wife, Grace, created Pilot Catastrophe Services, Inc., in their kitchen, using their home as the first corporate office. Mr. Pilot upheld his most basic principles, and they became the backbone of the company:
Thirty-two years later, Pilot is the largest company of its kind, headquartered in Mobile, Alabama, with additional offices in Dallas, Texas, and Hudson, Ohio.
The main key to success is the Pilots themselves. Each client is the responsibility of one of the Pilots. They are devoted to ensuring that the needs of the clients in their care are met and that Walter D. Pilot’s founding principles are nourished and maintained. It is that individual touch and personal responsibility that is the basis for Pilot’s success.
Alacrity Services established itself as a leader in property claim solutions in 1999. Alacrity provides a nationwide network of credentialed professional contractors. We manage processes for insurance claims, water mitigation, and homeowner renovations from start to finish. While our contractor network and the leading-edge applications needed to support it is the core of our business, we continue to expand our services in line with our customers' needs. Recent developments include technology enhancements for mitigation contractors, a mitigation estimate review program, and the addition of several service trade groups, including Ladder Assist and HVAC Inspections. Alacrity is dedicated to turning new, imaginative ideas into effective products and services while streamlining existing systems, reducing unnecessary claim payouts, and improving customer service.
BELFOR Property Restoration is the world’s largest disaster restoration company and is the premier provider of property recovery services in North America. Operating in 29 countries with 300 offices and more than 6,400 specialized restoration experts, BELFOR can respond immediately with experienced manpower and specialized equipment to quickly stabilize a disaster scene. As veterans of the disaster recovery industry, BELFOR has restored property damaged from almost every imaginable peril. Experience is the best teacher of large loss management. Thanks to years of commitment, BELFOR professionals are able to quickly rein in the chaos and perform timely restoration procedures to keep property damage and business interruption to a minimum. BELFOR has full-service offices strategically positioned to mobilize and respond to every major metropolitan area. For more information please visit www.belfor.com or call the 24/7 National Emergency Hotline at 800.856.3333.
For over 65 years, Blackmon Mooring & BMS CAT have been the number one resource for restoring and rebuilding homes and businesses across the nation. Throughout the years, they have helped thousands of clients recover from disasters – both big and small. By offering 24-hour emergency recovery services to mitigate fire, water and, storm damage, they are with you every step of the process to ensure your house becomes a home again or your facility gets back to business quickly.
The earliest founders of Blackmon Mooring built their business on reliability, quality and superior customer service. Today, they follow the same principles, and always remember that the customer is the cornerstone of their business. Blackmon Mooring & BMS CAT are trusted with the world’s biggest jobs, yours.
We are a premier full service Claims Administration & Adjusting Service Corporation providing superior claims service and experienced licensed adjusters to preferred Property and Casualty Carriers. We believe that Insurance carriers should expect more from their strategic partners and BSA Claims is making an impact by exceeding commitments and putting our clients’ interests ahead of our own. Our company was built by delivering exceptional customer service which starts and ends with our employees.
In addition to daily field adjusting and nationwide catastrophe response, BSA implements customized programs such as fast track solutions, specialty units, appraisal and disputed claims services, quality assurance programs and a variety of investigative and inspection services.
BSA Claims has quietly developed a reputation for being flexible, transparent and technologically advanced while delivering an unsurpassed level of performance. We invest in our clients and have completed the SSAE 16 audit to insure our clients are protected and their data is secure.
Business Networks comprises geographically non-competing remodelers or insurance restoration professionals at similar revenue figures and stages of growth. Group members meet face to face twice a year for three days, sharing financials, forms, and ideas for growth. They offer one another support for everything from firing an employee to opening a new office to personal issues. Most importantly, they challenge each other to meet goals or face consequences. Business Networks helps you survive in this time of economic change.
Crawford Contractor Connection is a division of Crawford & Company, the world’s largest independent provider of claims management and related solutions to the risk management and insurance industry, with a global network serving clients in more than 70 countries. Contractor Connection is the industry’s largest independently managed contractor network, with more than 4,500 general and specialty contractors providing a seamless solution for high-quality repair services to property and casualty insurance carriers and consumer markets. Contractor Connection is located in Jacksonville, Florida, and offers contractor services for commercial and residential properties throughout the United States and Canada.
Eberl creates custom, scalable claims handling solutions to satisfy the requirements of your fluctuating claims volume. Having worked every major catastrophe since 1987, we maintain an impressive background of managing large-scale projects for our clients during critical events, as well as the capacity and experience to handle any day-to-day needs they may have. Our vision is to deliver insurance solutions that exceed expectations by providing unparalleled leadership, opportunity, and support for our clients and associates.
Thanks to the superior quality of our adjusters, our team will seamlessly integrate with yours, expertly following your guidelines to the letter. From large catastrophic events to routine daily claims, we have the staff, expertise, and flexibility to give you the best product at the best value. We recruit and retain individuals of the highest caliber to represent our organization. As a company built on integrity, innovation, and inclusion, we are the first choice for clients and associates.
We have the highest standards in technology, service, and hiring practices, and we’ll represent your company the way you would yourself. When you choose to work with Eberl, you’ll enjoy the benefits that come from doing business with an established, knowledgeable, and reputable firm. If your expectation for insurance claims providers has been set by the industry, let Eberl shatter it.
ITEL, the pioneer of independent flooring, roofing, and siding analysis, has helped insurers fairly, quickly, and accurately settle over 5 million claims to date. Sample testing is completed in as little as 24 hours. With the ITEL Mobile Lab app, reports are returned in under 30 minutes, making lab accuracy available on every claim.
Scientific processes developed over 20 years of continuous research and development drive the ITEL laboratory. All tests – including those submitted via the ITEL Mobile Lab app – are conducted by an experienced ITEL analyst and backed by North America’s largest database of flooring, roofing, and siding products.
ITEL’s long-standing integration with Xactimate allows users to quickly and efficiently apply lab results to estimates, with reporting available through XactAnalysis.
Get started now at itelinc.com. To sign-up for the ITEL Mobile Lab app, go to register.itelinc.com.
ITEL: The Science of Fair Settlement.
MadSky Managed Repair Program is a nationwide third-party administrator specializing in Insurance restoration with equal responsibility and value placed on repair and replacement of damaged roofs. The MadSky MRP is leading the revolution of re-engineering the mindset of the roof inspection process. The century-old technique of roofers thinking only replacement, hoping for no repair and finding no damage, is being reversed. Our robust national contractor team is rewriting the roofing standard by focusing on facts that lead to accurate recommendations based upon guideline compliance, contractor capacity, and capability to create the ultimate experience a homeowner deserves.
MICA Mitigation Suite is the leading water restoration software solution. It guides water technicians through the industry accepted standard drying process, manages SLAs, creates/tracks rule-based tasks, and provides sophisticated analytical tools in the cloud to automate the estimate review process and provide an intelligent dashboard.
MICA is more than just a tool for water techs. It can be used for any field job, backed by a powerful rule engine in the cloud to standardize and enforce corporate guidelines and policies. MICA Mobility is simple to use in the field with powerful analytics and reports in the cloud. MICA solution reduces cycle-time and optimizes a fair settlement process.
Moisture Mapper, integrated with XactAnalysis and multiple CRM systems, is the leading provider of water damage “process” management and analysis software for P & C insurers, network managers, and mitigation contractors. Our software guides the water-damage professional step-by-step through industry accepted standard procedures (IICRC S500) on residential or commercial claims; then provides sophisticated analytical tools and reporting in our cloud-based portals as well as within XactAnalysis. The Moisture Mapper Mobile™ platform allows contractors to document in real-time from the field, without a need for constant internet connection. Our new two-way video functionality on our Moisture Mapper Mobile™ provides instant collaboration between contractors, technicians and / or reviewers.
The resulting data and MoistureScore™ which is available “real time” within XactAnalysis, produces detailed analysis for insurers and network managers who require precise information to review, settle and pay the claim. Moisture Mapper data mining tools provide overall industry or client specific trends and metrics.
Ask us how our offerings can positively impact your overall claims handling process, increase indemnity accuracy, reduce cycle-times, manage SLAs and optimize your workflow.
• MoistureNetwork™ -- real time view of job documentation
• MoistureScore™ -- scoring quality of job documentation
• MoistureAnalytics™ -- rapid analysis of non-program estimates
• Moisture Mapper – an intuitive time saving documentation tool for mitigation contractors
Pacesetter Claims Service is recognized as a leading provider in the insurance industry. Since 1997 Pacesetter has been providing catastrophic response and has become known for its consistent, quality work. Through time, Pacesetter has added additional services, at the request of many of our clients, such as nationwide daily claims and appraisal. Last year, Pacesetter added our latest service reviewing water mitigation invoices to help our insurance partners battle the high cost of water remediation. For 2016, Pacesetter has reinvented our training curriculum to meet the needs of today’s adjusters. Pacesetter is truly dedicated to servicing the needs of our insurance partners.
PSA Restoration Contractor is the only fully integrated accounting and job management solution that provides your business with the tools it needs to capture, review and report in real time. PSA links directly into Xactimate and XactAnalysis creating seamless workflow processes from start to finish. Unlike stand-alone job management systems that create delayed job costs, PSA provides live updates on labor, materials, equipment rentals, sub trades, miscellaneous expenses, and overhead. This powerful solution also allows you to create budgets, track margins, monitor performance and review job profitability on demand.
When dealing with emergencies or catastrophic losses you need a solution that keeps your team connected in all conditions. PSA Web/Mobile provides a consistent access point to your critical information online or offline. Remotely capture timecards, log notes, upload documents and pictures, track materials and equipment, or dispatch and schedule, all from the palm of your hand.
Get information you need:
Getting the right reports and providing updates to your clients is critical part to any restoration business. Our web report writer provides the flexibility to build and customize your own reports and dashboard the way you want to see them. It will allow you to provide automatic updates to your clients and vendors on their job status, project timelines, detailed notes, documents, and photos, all from the comfort of their own home. Give your business everything it needs to be successful with the industries only complete software solution.
For more than 50 years, Paul Davis has restored residential and commercial properties damaged by fire, water, mold, storms, and disasters. The experts at Paul Davis understand the complex process of recovering from property damage and provide complete services; there is no need for the expense and confusion of hiring multiple contractors. Paul Davis is a one-stop shop for disaster damage and restoration. Paul Davis has more than 375 independently owned franchises in the USA and Canada. The professionals at Paul Davis are certified in emergency restoration, reconstruction and remodeling.
Established in 1981, Rainbow International offers restoration and carpet care services through more than 300 locations. Our businesses provide restoration services for fire damage, water damage, smoke damage, mold damage, and more. When disaster strikes, you can rely on rapid and professional service from Rainbow International. Our service locations are on call 24 hours a day, seven days a week. Rainbow International is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for more than 30 years. Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting more than 1,100 franchisees in the United States and 24 foreign countries.
Rytech Inc. was founded by William D. “Bubba” Ryan in Atlanta in 1995 with a very simple notion – always do what’s best for the insured, and always treat your customer the way you would want to be treated. While seemingly very fundamental, these principles have led to the implementation of industry-leading technologies, a uniquely streamlined centralized operation center, and best-in-the-industry customer satisfaction levels.
Rytech has built a proven industry-leading water and mold mitigation network, employing only industry certified professionals, cutting-edge technology, and state-of-the-art equipment to provide the best customer service possible. Rytech is a company whose principles are based on integrity and accountability. Rytech is an industry accredited IICRC S500 based company offering drying services while limiting the amount of demolition that is needed as a result of a water-related loss. Rytech is available 24 hours a day, 7 days a week, and stands ready to respond to your emergency needs at a moment’s notice. Call us today, and one of our customer service representatives will have a certified technician at your door within hours ready to assist you.
ServiceMaster Restore serves customers through a global network available 24/7/365 to provide residential and commercial restoration services. The ServiceMaster Restore network of approximately 1,800 locations covers 90 percent of the nation’s zip codes, and can mobilize to respond to a disaster at a moment’s notice.
Our comprehensive restoration services for homes and businesses include:
ServiceMaster Restore also helps give business owners peace of mind by minimizing business interruptions through comprehensive services including pre-loss contingency planning assistance, emergency loss mitigation response, post-loss clean-up and reconstruction, and expert services in emergency mitigation. Our other commercial restoration services include:
For over 50 years, Wardlaw Claims Service has provided insurance carriers with first-class adjusting services while maintaining the highest technical standards in the industry. Wardlaw has stayed ahead of the curve by introducing some of the most innovative technology in the industry, including on-site mobile claims handling. Whether it's property, auto, commercial, arbitration, or training, our continual commitment to the needs of our clients and the success of our adjusters has led to our continued growth.
Our dedication to excellence can also be seen in our corporate headquarters in Waco, Texas, where we have a state-of-the-art, accredited technical training facility, dedicated to providing continuous classroom training, including Texas adjuster licensing, comprehensive property claims evaluation classes, sketch classes, and customized client-specific training courses.
Our goal is to provide the highest level of customer satisfaction on every level. We listen to the industry, to clients, and to policyholders. As technology arrived on the scene, we incorporated it quickly by providing one of the first paperless catastrophe claims-handling platforms. Recently we invested millions into our technological capacity, including our proprietary claims-handling system, Catapult. This system allows our adjusters to stream photos and loss information live on site, leading to faster turn-times and greater accuracy.
Wardlaw remains a family-owned company that is proactive, not reactive. We are ready to serve our clients wherever and whenever they need us. Our commitment is as deep as our history, reaches nationwide, and has policyholder satisfaction at its core.
With more than 35 years’ experience, Worley provides superior customer service through quality, innovation, and personal commitment; servicing our customers with well-trained specialty staffing, damage appraisers, and loss adjustment specialists dedicated to maintaining our commitment to honesty and integrity; and approaching each customer interaction by first understanding their needs and then providing expediency in claim and recovery services.
Alpine Cleaning specializes in carpet cleaning, upholstery cleaning, rug cleaning, tile cleaning, carpet and upholstery protection, disaster restoration (fire, water, sewer, wind, and mold), deodorization, content cleaning, remodeling, construction, and total reconstruction. Alpine Cleaning & Restoration is certified as a company and has certified employees in carpet cleaning and disaster restoration. Alpine is a preferred vendor for most insurance companies for any disaster restoration or general contracting. Alpine Cleaning & Restoration provides emergency service 24 hours a day, seven days a week. Alpine provides complete, detailed and itemized estimates with 24-48 hours. We pride ourselves in completing each job in a prompt and efficient manner and to the customer's entire satisfaction.
FRSTeam specializes in garment and textile restoration for the insurance industry. FRSTeam provides national coverage with family values, delivers fair and honest pricing, and consistently exceeds expectations. 866-374-3778.
JustAdjusting.com is an informational website that offers a different slant on property and casualty information. Launched by Susan Barker, a third generation carpenter out of New Jersey who became a general contractor specializing in insurance claims. The website is framed around helping homeowners understand and navigate their insurance policies, and a jumping off point for contractors interested in specializing in insurance claims. The goal is to bring various types of information together in an informal style with a sense of humor. Just Adjusting also offers an email newsletter campaign for insurance agents. Helping Pros and Joes.
Lionsbridge Contractor Group, endorsed by several of the nation’s largest insurance carriers, is a CCA Global Partners cooperative of elite general contractors and restoration companies dedicated to serving the property insurance industry. Lionsbridge members are highly experienced in all disciplines of insurance restoration and reconstruction work and pride themselves on exceeding the expectations of the policyholder. Each member of Lionsbridge is a shareholder and owner of the cooperative, because we believe that ownership equates to pride in our work. The unique co-op business model differentiates Lionsbridge from traditional third party management groups and has been the foundation for the success of CCA’s national flooring program. Through its Carpet One and Flooring America divisions, CCA has been a trusted provider for the flooring replacement needs of the nation’s largest insurance carriers for over 15 years. The combination of Lionsbridge Contractor Group and the existing CCA Global flooring program creates a powerful team capable of providing a seamless, one-stop-shop approach to claims processing.
Now in its 10th year, Restoration & Remediation magazine has become the recognized leader in disaster restoration and remediation industry information, reaching professionals engaged in water damage and structural drying; fire and smoke damage; contaminant and pollutant abatement, mitigation and remediation; reconstruction; disaster response, and more.
R&R is the only magazine that brings the disaster restoration and mold remediation service industries together with the insurance claims and property-loss management field.
R&R has by far the largest circulation to this market, reaching 20,000 restoration and remediation professionals and others involved in large property management companies and insurance claims management, including distributors of restoration equipment and supplies, and those involved with education and certification.
Our editorial lineup includes well-known industry experts from a cross section of these disciplines to provide insightful editorial that appeals to our entire audience. Restoration & Remediation magazine is the source of information for restoration and remediation professionals.
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