FAQ - Frequently Asked Questions
As the largest online event registration company in the US, Cvent has experience answering questions from our customers. We have answered the most frequently asked questions here.
For further clarification, or to speak with a representative, please visit our contact page.
Choose by Topic: Event Management, Web Survey, Supplier Network, Email Marketing, About Cvent
Event Management
- What is online registration?
- What is Strategic Meetings Management?
- How can I get a handle on my meeting spending?
- How can Cvent help me increase my ROE-Return on Event™?
- Do I need a merchant account to use Cvent to collect credit card payments?
- Does Cvent handle multiple registrations under a single payment?
- Can I make my registration pages look like my organization's branding?
- Does Cvent's Event Management solution provide any integration with outside vendors?
Web Surveys
- How do web surveys compare to traditional paper surveys?
- I'm getting a lot of single word responses like "yes" or "no" to my web surveys, how can I avoid getting a single word response?
- How can I avoid writing survey questions that are misleading?
- How can I increase my response rate for my surveys?
- Can Cvent help me distribute my survey to an audience I select?
- Are there any special requirements that respondents need to complete an online survey through Cvent?
- Can I keep track of who has responded and who hasn't?
- How many questions can I send in my survey?
- How many surveys can I send with Cvent?
- Can I restrict access to my survey?
- I want to conduct an employee satisfaction survey, but I'm concerned my respondents might not be candid in their responses. How can I help them feel like they can open up?
Supplier Network
- How many planners are using the Cvent Supplier Network?
- What is the cost for planners to use the Cvent Supplier Network?
- What is the Cvent Destination Guide?
Email Marketing
- What is the average open rate for email marketing messaging?
- What methods can I utilize to ensure my messaging is not blocked by my recipient inboxes?
- When is the best time to send an email?
- What are the differences between a hard and soft bounced email?
- How can I increase the response rate for my email campaigns?
About Cvent
- What exactly does On-Demand mean and how can that help me?
- How can Cvent ensure that my data is secure?
- Should I buy Cvent or build something in house?
- What types of support does Cvent offer their customers?
- How many employees does Cvent have?
- Can Cvent help me get started by doing my first event or survey if needed?
- How long after I sign up with Cvent can I be up and running?
