Pepperclub Hotel & Spa

Cancellation Policy

CANCELLATION POLICY In the event of a cancellation, or an amendment that reduces the number of rooms held or the number of nights held, in excess of one hundred and eighty (180) days prior to the arrival date, no cancellation fees will be levied. The ten (10) % deposit received will be refunded in full. In the event of a cancellation, or an amendment that reduces the number of rooms held or the number of nights held, between sixty one (61) and one hundred and eighty (180) days prior to the arrival date, a ten (10) % cancellation fee will be levied, on the total value of the booking. In the event of a cancellation, or an amendment that reduces the number of rooms held or the number of nights held, between thirty one (31) and sixty (60) days prior to the arrival date, a fifty (50) % cancellation fee will be levied, on the total value of the booking. In the event of a cancellation, or an amendment that reduces the number of rooms held or the number of nights held, within thirty (30) days prior to the arrival date, a one hundred (100) % cancellation fee will be levied, on the total value of the booking. No refund will be given to guests leaving prior to booked departure dates, as this is considered a cancellation, which falls within the stipulated cancellation policy.