2016 CX Landscape Logo

Welcome to CX Landscape: A State of the Industry Report, Shaped by Industry Feedback


Customer Experience is more than just a buzzword - it's a critical leg of the customer loyalty journey. CX Landscape is an honest and unbiased assessment of the CX strategies in the market today. Building on the insights uncovered in the 2016 report and incorporating feedback from Loyalty360 members, this year's study will explore year-over-year shifts in strategic direction, investment, business impact, channel strategy and more. Survey respondents will receive a free summary of the CX Landscape report. By participating in this research, you’ll gain business intelligence on CX budgets, metrics, performance benchmarks, challenges, and innovations.


The information you enter will be kept confidential and the survey
 will take about 20 minutes to complete.


Don't delay! 

Follow the link below to participate in the study and receive a complimentary copy of the report!

Loyalty360 is an independent, professional association for customer loyalty.  
This study is not being commissioned by any other firms and your specific responses will not be shared with  
anyone outside of Loyalty360. We are looking for responses from practitioners, not from vendors and consultants in the field.  
Vendors and consultants who are not Loyalty360 members are not eligible to receive a free summary of the report.  
For information about membership, visit http://loyalty360.org/join.