- The Art of Humor
- Why do People Avoid Difficult Conversations?
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Welcome to another issue of CHART's Training Flash e-blast, where you’ll find quick inspiration from the brightest in hospitality training. Read and enjoy these recent posts to the member blogs on CHART's Home Page!
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The Art of Humor
by Ryan Mason
I was talking to a coworker last week who said she wanted a cool accent like mine as everyone remembers the trainer with the accent. I was musing about this to my wife later that night who said, “They don’t remember you because of your accent, they remember you because you make them laugh.” I asked her to elaborate and she reminded me that the first time we met was in a meeting room with 45 people seated around a large table, but when it came time for my turn, I had the whole room laughing within about 30 seconds and that was the reason that she first decided to talk to me, because I was funny! (and yes, I know all of the female readers will be shaking their heads at the typical male lack of long term marriage memory of the first meeting with a disapproving mmmmmm-hmmmm right now). Read More |
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Why do People Avoid Difficult Conversations?
by Chris Thompson
When you work with other people, it's guaranteed there will be times when you don't agree with something someone does or says. There will be times when you have the urge to address an individual and communicate your concerns. But for some reason, people avoid having these difficult conversations.
If you manage people, it's likely you are providing feedback and having difficult conversations on a regular basis. People tend to have an easier time discussing concerns with people who work for them. That's part of what they do. But what about the people who don't work directly for you that you have problems with?
You likely have other people you depend on to help you or your team be successful. Take the marketing team as an example. Read more. |
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