- Fitbit Test Produces Amazing Results
- Hire for Attitude, Train for Skill
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Make plans to join us in Napa, CA, February 21-24, 2015.
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Trends in Hospitality Training and Development Infographic
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View this overview graphic with the initial results from our joint research study with TDn2K. More details will be shared in the weeks and months to come. ![]() ![]()
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We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the member blogs on CHART's Home Page!
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Fitbit Test Produces Amazing Results
by Mark Boccia, Senior Director, Global Operations Project Services - Training, Marriott International
Training and development goes beyond just focusing on core job skills or teaching everyone how to implement the latest promotion. It is also about focusing on personal development - more specifically, a focus on health and wellness. At Marriott, we consider ways our training programs can make a personal impact! Here is a recent example from one of our senior leadership courses.
In June 2014, we provided each participant with a Fitbit wristband to conduct a two-month test to evaluate how active each participant was. Read More.
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Hire for Attitude, Train for Skill
by Danielle West, F&B Training Manager, The Broadmoor and Melanie Shanks, Training Manager, The Broadmoor
In the hospitality industry, online reviews are like a train wreck: You know you’re not supposed to look, but you just can’t help it. For anyone concerned with reputation management, it can be infuriating. What do you mean a guest had to wait 45 minutes for a cup of coffee? Or, the valet wrecked a guest’s car!
Social media has changed our industry. One tweet, photo or online review can have a lasting impact on your company and brand. You may feel helpless to negative reviews as they live on for eternity in cyberspace. But, with a strong training program, you mitigate those issues before guests even turn to their favorite travel review site. Read more
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