Popular Blog Posts |
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True Love? 3 Survey Questions to Measure Passion (from Customers and Employees) |
By: Alli Whalen |
Measuring passion is important. Why? Because passion among your customers and employees is what drives love, lifetime loyalty, and positive word-of-mouth buzz. Learn what questions you need to ask to gain insights into your most fervent advocates and create more like them.
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Millennials and the Customer Experience |
By:
Susanne Ross |
Say what you want about Millennials, but one thing is certain--they have deep pockets. Millennials have over $200 billion in consumer spending power. This means companies will need to collect their feedback so they can better cater to them. Here are some ways to do it right.
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How to Make Your Survey Data Easier to Understand and Act On |
By: Alli Whalen |
Even though they don't intend to, many organizations end up running surveys, collecting feedback and not doing anything with the data. Learn how to overcome challenges associated with survey data analysis, so you can better understand your insights and actually act on them.
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Sample Meeting Planner Satisfaction Surveys |
By: Susanne Ross |
Meetings and events account for an estimated $103 billion in hotel revenue annually. Therefore, hoteliers must make sure they are creating smooth, memorable experiences for meeting planners. They can do this is by collecting post-event feedback. Here is a sample survey.
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