- BIG DATA: How it is Changing the Business of Hospitality
- The Path to Loyalty
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Join your peers March 1-4, 2014, at The Broadmoor in Colorado Springs to recharge and refuel your professional batteries! REGISTER TODAY so you can become a better trainer, faster instructional designer, stronger manager and greater executive.
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HR in Hospitality Conference
Find out how the modernization of the hospitality industry will affect training and other HR practices at your organization. Plus, CHART members get a special discount: $475.00 off the on-site rate. Register today at www.HRinHospitality.com with Promo Code CHTNL to get your savings.
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Welcome to another issue of CHART's Training Flash e-blast, where you’ll find quick inspiration from the brightest in hospitality training. Read and enjoy these recent posts to the member blogs on CHART's Home Page!
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CHART Talks Video: Brief Bursts of Brilliance
BIG DATA: How it is Changing the Business of Hospitality
by Mike Hampton, Ed.D
In just about 8 minutes, I'll share how big data is transforming the hospitality industry. I'll talk about what big data is, where it comes from, how we communicate electronically, and how information about each of us is captured and tracked. More importantly, what are the implications for hospitality trainers in how you train better and serve guests better. View Video |
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The Path to Loyalty
by Mark Williams
In the fall of 2008, classes were well underway for the semester at the Wharton School of Business of the University of Pennsylvania. On one particular evening, four friends that shared a computer lab together decided to meet off-campus. A handful of hours beforehand, they had been kicking around an idea in class that had sparked each other’s interest. Fate or frequent patronage led them through doors of Roosevelt’s Pub on the corner of 23rd and Walnut St. in Philadelphia. Over a beer, Jeff, Neil, Dave, and Andy discussed the framework of the business they were looking to create. The concept centered around making it simple and cost effective for people to buy eyewear. In addition to finding a way to provide consumers with less expensive glasses, they wholeheartedly wanted to “do good” in the world. As their conversation wrapped up that night two promises were made. Read more.
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