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Winning Well: Managing the Art of the Tough Conversation With Your Employees

Thursday, March 31, 2016

 2:00 PM ET/11:00 AM PT


In this webcast, our presenter shares secrets to managing the tough employee conversations that lead to a better CX as well as arming your employees with the tools they need to handle the more challenging customer interactions with grace and poise.

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These complimentary webcasts on Building Customers For Life are valuable for all service and support executives, directors, managers, analysts and team leaders -- and others involved in customer service, customer support, business development and marketing.

Register for this webcast even if you may not be able to attend. Doing so will ensure you receive the live recording to view at your convenience.


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Karin Hurt
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As a keynote speaker, leadership consultant, and MBA professor, Karin helps leaders improve business results by building deeper trust and connection with their teams. A former Verizon Wireless executive, she has over two decades of experience in sales, marketing, customer service, and human resources.

Recently, Karin was recognized on Inc’s list of 100 Great Leadership Speakers For Your Next Conference, American Management Association’s 2015 Leaders to Watch, and one of the top 100 thought leaders in Trusted Business Behavior by Trust Across America.

Her award-winning blog, Let’s Grow Leaders, has grown into a highly interactive, international community. She has published two books: Overcoming An Imperfect Boss and Winning Well: A Manager’s Guide to Achieving Results Without Losing Your Soul, both available on Amazon.


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Bill Bradley
Vice President, Marketing & Business Development
Bill manages Omega's business development activities and partner programs.  He has more than 35 years' experience developing and implementing market awareness, differentiation and preference strategies through a range of research-driven communications programs. Bill's extensive background includes positions in corporate communications, media and analyst relations, research, marketing communications and publishing in various industry segments.

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Questions? Please contact Laura Carroll by phone at 1-800-711-5196 or email to lcarroll@omegascoreboard.com.


 Attend and receive Omega's CEMDNA Playbook Strategy Toolkit


There are 12 key components in the CEMDNA Playbook Strategy whose overall objective is to increase new account acquisition--account retention--account growth--winning back lost customers.  Your objective must be to maximize the value of your products/services through consistently superior CX. 




Since 1984, Omega has been a recognized expert in providing customer satisfaction and loyalty management services.  We have helped scores of companies increase their sales and profits through increased customer satisfaction and loyalty by making a commitment to continuously exceeding customer expectations part of their organization's DNA.











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