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December 10, 2015

 In This Issue

  • Looking for Yoda: May the Training Force Be With You
  • The 20-80 Opportunity

Inspirational Speaker Amanda Hite Added to Seattle T3 Conference


Visit the conference site for further details and to register. PLUS  view and download the new brochure.  
Brochure Seattle Cover 

Regional Training Forums


Learn and share locally with your hospitality peers at one of our Regional Training Forums (RTFs).                                           
December 15: Atlanta, GA
January 14: Miami, FL
January 21: Chicago, IL

View our online calendar for the latest news. #CHARTrtf

Free CHART Webinars

Mark your calendars for the 2nd Wednesday of every other month starting February 2016.
If you missed one of our 2015 webinars, visit our website to hear the recordings.

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We interrupt your regular programming with insightful and sometimes amusing posts from your peers.  Read and enjoy these recent posts to the member blogs on CHART's Home Page!

 Yearout Square 200
Looking for Yoda: May the Training Force Be With You
by Patrick Yearout, Director of Recruiting and Training, Ivars Restaurants

In preparation for the upcoming release of “Star Wars: The Force Awakens,” I decided to re-watch the original three movies in the series.  Even though I had seen them many times in the past, I felt like a refresher was necessary as it had been at least a decade since I had viewed “Star Wars,” “The Empire Strikes Back,” and “Return of the Jedi.”

During the second film in this trilogy, Luke Skywalker is instructed to seek out a Jedi Master named Yoda to learn the ways of a Jedi Knight.  After landing in a swamp on the planet to which he was traveling, Luke meets a strange little character but doesn’t realize it is Yoda because he doesn’t know what this great trainer will look like.

It struck me as a somewhat familiar refrain, because I had heard from our managers that they don’t always know what they should be looking for when scouting potential trainers for their locations.  Their experiences had shown them that even the speediest of servers and the friendliest of cashiers can falter as instructors because the skills needed to excel in a particular position can be different than those needed as an effective on-the-job trainer.

So what traits do I believe are the best indicators of success as a trainer in the field?  Here are my top five to watch out for:  Read More  


CHART Talks: "Brief Blasts of Brilliance" #24 - The 20-80 Opportunity
by Stewart Young, Program Director, Cafe Reconcile                   

As the Program Director for Cafe Reconcile, I witness daily the benefits to taking the time and searching for ways to hire the 20% who normally get passed over. During #CHARTNOLA, a group of attendees volunteered and saw first-hand the impact our organization has on those who struggle to get hired. I also shared during my CHART Talks session, how you can make a difference just by modifying your screening and hiring process and investing in people from day one. View my 8-minute video and learn how to go the extra mile with this segment of the workforce.

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