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October 12, 2015

 In This Issue

  • Blow them Away with Discrepant Events
  • Five Stages of Minimum Wage Grief
  • Ideas in Training

4th Free Webinar in Series 

Quick Bites - Developing Your People in 5 Minute Focal Points
Wednesday, October 14
1:00 pm EST
Christin Myers, COO, Creative Restaurant Solutions, will present this webinar. Register today at:

Jim Knight, PeopleForward, will present our final webinar of the year on December 9.


T3 Conference

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We're excited to announce that Jim Sullivan will be one of our keynote speakers at  #CHARTSeattle - February 20 - 23.  Register today

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Regional Training Forums

Learn and share locally with your hospitality peers at one of our Regional Training Forums (RTFs).
October 8: Chicago, IL
November 5: Phoenix, AZ
November 5: Atlanta, GA

View our online calendar for the latest news. #CHARTrtf

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We interrupt your regular programming with insightful and sometimes amusing posts from your peers.  Read and enjoy these recent posts to the member blogs on CHART's Home Page!

CHART Talks: "Brief Blasts of Brilliance" #22 - Blow them Away with Discrepant Events
by Becky Rice, Training and Development Manager, White Castle

As a former science teacher, I am a believer in incorporating discrepant events to engage and motivate people during training presentations. During my CHART Talks session in New Orleans, I shared how you can incorporate these out-of-the-box experiments to illustrate key training messages that attendees will remember. Watch my video.                            

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CHART Talks: "Brief Blasts of Brilliance" #21 - Five Stages of Minimum Wage Grief
by Patrick Yearout, Director of Recruiting and Training, Ivars Restaurants                           

During my CHART Talks in New Orleans,  I took some creative liberties and related the new minimum wage law for the State of Washington to the five stages of grief: Denial, Anger, Bargaining, Depression,and Acceptance. Watch the video as I illustrate how we adapted to this new law and shared some lessons learned.

Ideas in Training
by TJ Schier, President, Incentivize Solutions & SMART Restaurant Groups  

This past summer, I sat down with Cordell Riley, President of Tortel Training, to discuss some ideas in training. Watch this webinar and learn:
  • Importance of aligning training with business goals
  • How to create training solutions for operational issues
  • How to quantify training results and provide ROI
  • Using incentive programs to reinforce training
  • The role of flashcards and flash animation
  • Impact of technology, specifically use of QR codes
  • Focus on on-demand training 

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