September 16, 2014

In This Issue

  • Fitbit Test Produces Amazing Results
  • Hire for Attitude, Train for Skill

T3 Conference in Napa

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Trends in Hospitality Training and Development Infographic

View this overview graphic with the initial results from our joint research study with TDn2K.  More details will be shared in the weeks and months to come.  
Trends In Hospitality Training & Development INFOG

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We interrupt your regular programming with insightful and sometimes amusing posts from your peers.  Read and enjoy these recent posts to the member blogs on CHART's Home Page!

Fitbit Test Produces Amazing Results
by Mark Boccia, Senior Director, Global Operations Project Services - Training, Marriott International

Training and development goes beyond just focusing on core job skills or teaching everyone how to implement the latest promotion. It is also about focusing on personal development - more specifically, a focus on health and wellness.  At Marriott, we consider ways our training programs can make a personal impact! Here is a recent example from one of our senior leadership courses.

In June 2014, we provided each participant with a Fitbit wristband to conduct a two-month test to evaluate how active each participant was.  Read More.

Hire for Attitude, Train for Skill
by Danielle West, F&B Training Manager, The Broadmoor and Melanie Shanks, Training Manager, The Broadmoor

In the hospitality industry, online reviews are like a train wreck: You know you’re not supposed to look, but you just can’t help it. For anyone concerned with reputation management, it can be infuriating. What do you mean a guest had to wait 45 minutes for a cup of coffee? Or, the valet wrecked a guest’s car!

Social media has changed our industry. One tweet, photo or online review can have a lasting impact on your company and brand. You may feel helpless to negative reviews as they live on for eternity in cyberspace. But, with a strong training program, you mitigate those issues before guests even turn to their favorite travel review site.  Read more

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