April 6, 2015

 In This Issue

  • Teach Your Team to Get RIPd
  • If I Had to Choose 3 More ...

2nd Webinar in Series

Email: There is a Right Way to Do It
Wednesday, April 8
1:00 pm EST

Learn at your desk as Gabe Hosler shares the secrets of creating the most effective and efficient email messages.
 More details and registration information at:

Future webinars are planned for:
June 10
August 12
October 14
December 9



Plan to join 300+ hospitality peers this summer in New Orleans at our 90th Hospitality Training Conference.  More details posted online.

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Regional Training Forums

Learn and share locally with your hospitality peers at one of our Regional Training Forums (RTFs).

April 29: New York City, NY
May 12: Dallas, TX
May 12: S. CA
May 15: Orlando, FL
May 19: N. CA
May 21: Washington DC
June 27: Detroit, MI
September 18: Orlando, FL

View our online calendar for the latest news. #CHARTrtf

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We interrupt your regular programming with insightful and sometimes amusing posts from your peers.  Read and enjoy these recent posts to the member blogs on CHART's Home Page!

CHART Talks: "Brief Blasts of Brilliance" #19 - Teach Your Team to Get RIPd
by TJ Schier, President, SMART Restaurant Group & Which Wich Franchisee

Is your field personnel stuck waiting on a broken escalator?  In Atlanta, I shared how and why you should teach your field managers to get RIPd - rapid improvement programs. Training is operations and operations is training.  Leverage your training by giving them tools to use which will then improve profits, sales & people performance/retention. Watch my short video.

Yearout Square 200


If I Had to Choose 3 More ...
by Patrick Yearout, Director of Recruiting and Training, Ivar's Restaurants

Two years ago I posted a blog on the CHART site titled, If I Had to Choose Just Three, in which I wrote about the three books that I couldn’t live without as a hospitality trainer. I still refer to all three of these books today and use them very regularly in my job as Director of Training for Ivar’s Restaurants.

But, as I have moved up in my company over the years, from training specialist to manager to director, and as I’ve taken on larger projects, partnered with an ever-increasing number of departments, and grown my level of responsibility, I found that lately I’ve been reading more and more from the Leadership section of the bookstore. I’m now searching for strategies to help me push past various hurdles and achieve success in areas above and beyond what I am tasked to do as a trainer or facilitator.

There are an extraordinary number of leadership books which one can read, of course, but if I were to pick just three – the most essential resources that have helped me the most – here are the books I would select. Read More

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