March 23, 2015

 In This Issue

  • Moving Beyond the 'Like'; The New Real-Time
  • Interviewing for Hospitality

2nd Webinar in Series

Email: There is a Right Way to Do It
Wednesday, April 8
1:00 pm EST

Learn at your desk as Gabe Hosler shares the secrets of creating the most effective and efficient email messages.
 More details and registration information at:

Future webinars are planned for:
June 10
August 12
October 14
December 9



Plan to join 300+ hospitality peers this summer in New Orleans at our 90th Hospitality Training Conference.  More details posted online.

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Regional Training Forums

Learn and share locally with your hospitality peers at one of our Regional Training Forums (RTFs).

March 23: Dallas TX Happy Hour
March 31: Minneapolis, MN
April 29: New York City, NY
May 12: Dallas, TX
May 12: S. CA
May 15: Orlando, FL
May 19: N. CA
May 21: Washington DC
June 27: Detroit, MI
September 18: Orlando, FL

View our online calendar for the latest news. #CHARTrtf

To make sure you receive future emails, please add to your address book or safe list.

We interrupt your regular programming with insightful and sometimes amusing posts from your peers.  Read and enjoy these recent posts to the member blogs on CHART's Home Page!

doug busk coca cola 
CHART Talks: "Brief Blasts of Brilliance" #18 -  Moving Beyond the 'Like'; The New Real-Time 
by Doug Busk, Global Group Director, Digital Communications & Social Media, Coca-Cola Company

Move beyond Social Media to Social Reality. In Doug Busk's CHARTtalks session at our Atlanta conference, he shared that consumers are now providing you feedback directly and expect someone to be listening and responding to their compliments and complaints.  Watch his video and learn how you can create planned real time marketing and spark conversations with your consumers.

Yearout Square 200

Interviewing for Hospitality
by Patrick Yearout, Director of Recruiting and Training, Ivar's Restaurants

Back in 2013, I wrote a blog post for CHART’s website titled “Hiring for Hospitality” ( in which I discussed recruiting and hiring strategies that hotel and restaurant managers could use to find the most qualified employees for their businesses.

As a follow-up to that post, below are twelve strategies that your managers can use during candidate interviews to ensure they are getting the best possible new hires.  This list includes a mix of my personal suggestions as well as those from the Live Ask My Peers session at CHART’s 89th Hospitality Training Conference, which took place in Napa Valley, California, during February 2015.

1. As a training professional, one of the best places to ... Read More

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