CHART logo in png (2)  Training Flash 

An E-Newsletter Featuring Training Ideas That Work

May 16, 2014

In This Issue

  • Diversity Training: 10 Numbers that Make the Business Case for Respect, Value and Care
  • Stop Volunteering and Start Voluntelling
  • How to Train For - and Deal with - Short Attention Spans


Conference #88

Register Today and join our electric, highly connected gathering in Atlanta and develop your vision and ability to implement as a
• Learning Strategist
• Business Partner
• Culture Cultivator

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Diversity Training Infographic

View and utilize this CHART reference guide which visually displays the changing picture of our nation's workforce.  


Chicago NRA Show

If you are attending the upcoming NRA Show in Chicago, be sure to attend our session on Saturday, May 17, Happier Employees, Appreciated Guests: Training For Diversity And Inclusion Builds Business.   Also, stop by our booth - #663 in South Hall. 

CHART/Skillsoft Webinar

Learn from your desk as Laura Rexford, Global  Manager, Client Loyalty at SkillSoft, conducts a webinar for CHART members and guests focused on helping you obtain measurement data and demonstrate and present ROI. More Details 



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Welcome to another issue of CHART's Training Flash e-blast, where you’ll find quick inspiration from the brightest in hospitality training. Read and enjoy these recent posts to the member blogs on CHART's Home Page!

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Diversity Training: 10 Numbers that Make the Business Case for Respect, Value, and Care
by Patrick Yearout

Does your hotel or restaurant provide diversity training?  Why not? Perhaps you did at one time, but the dropped it during the recession as a cost-saving measure.  Perhaps you feel it might be necessary someday, but only after Congress passes a new immigration law. Or perhaps you haven’t even considered it because you don’t think you have a diversity problem in your workplace or don’t see how this type of training could possibly help.  

Well, let me give you five numbers that might change your mind ... 
  Read More 

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CHART Talks: "Brief Blasts of Brilliance" #8 - Stop Volunteering and Start Voluntelling
by Josh Davies

At the Miami Conference, I shared my CHART Talks session with attendees.  It's now available on video, so gather some popcorn and in less than 12 minutes I'll share why you are too valuable to be just volunteering!  I encourage you to stop just giving of yourself and giving back.  Find ways to take advantage of your good deeds and share your passion with others.  Really it can be a win-win for everyone!

Click on the video and hear my 6 steps and start voluntelling!

How to Train For—and Deal With—Short Attention Spans
by Serah Morrissey, SPHR

The beginning of a new year is often when hotel managers, fresh off the holiday hamster wheel, take the time to hunker down and create exciting new programs to teach our teams. For most of us, at some point in the development process, we open our presentation software of choice and begin to assemble dozens of slides with articulate bullet points and a motivational quote thrown in for good measure. There is no question that hotel managers and trainers know their way around PowerPoint, but in this new world and in a new year, maybe it’s time to take a new approach.  Read More

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