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Stay connected and informed about what’s happening in the world of hospitality training. Read on for practical, performance-boosting tips from hospitality trainers, training trends to watch, innovations in training technologies, fresh perspectives on current training challenges, and much more.
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Member Blog
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9 Creative Leadership Strategies for a Post-pandemic World
Jim Sullivan
CEO, Sullivision.com
So much has changed since April 2020 that an update to the New Rules of Leadership in a Post-Coronavirus World was in order. Read on for a current take on the silver linings, opportunities, key learnings, and lessons in leadership for this moment in a world defined by change. Read more.
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3 Ways to De-escalate Cross-cultural Conflict with Guests and Employees
Gerry Fernandez
President & Founder, Multicultural Foodservice & Hospitality Alliance (MFHA)
The hospitality industry and the communities they serve are wonderfully diverse. But where differing viewpoints and subconscious biases intersect, occasional cross-cultural conflict is sure to arise between guests and employees, and among guests. Here are some ways to anticipate and prevent potential conflicts, and practical tips to de-escalate tense situations when they occur. Read more.
Hospitality Training Magazine
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On-the-job Training During a Pandemic
Hotel and restaurant companies rely on on-the-job training for many reasons, including convenience, immediate guidance and feedback, and faster gains in competence and confidence compared to other training methods. But in the hospitality industry during and after COVID-19, how will things change when it comes to on-the-job training? 
Here are five factors managers should keep in mind as they reopen their businesses and restart their OJT. Read more.
Virtual Service Event
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CHART's Cooking & Cocktails for a Cause Virtual Community Service Event supports Childhelp, a nationwide charity that has helped abused, neglected, and at-risk children across the nation for more than 60 years.
CHART members have posted videos of their mad (or sad) skills in the kitchen for your donation! Our goal is to raise $5,000 for Childhelp by November 30, and we need your help! Go to Childhelp.org/CHART to see participant videos and donate today!
Partner Opportunities
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ServeSafe has a number of free training videos available on demand, in both English and Spanish: 
  • Takeout
  • Delivery
  • Reopening
  • Conflict De-escalation (new)
ServSafe Covid-19 Training Videos
Regional Training Forums (RTFs)
Learn and share locally with your hospitality peers at one of our FREE Regional Training Forums (RTFs). Members and non-member trainers are welcome!
*With the continued pandemic, upcoming RTFs will be held virtually until future notice. Please visit the RTF schedule on chart.org for the most up to date information.
November 19: Chicago, IL
December 2: Atlanta, GA
View more information on our RTF schedule online.
Virtual Roundtables
Virtual Roundtables are open to CHART Members only. They are general discussion groups for members to share best practices, concerns, issues, and help each other find solutions. 
Please visit the Virtual Roundtable schedule on chart.org for the most up-to-date information, and to register.
December 1: [ROUNDTABLE] Mental Wellness Check-In
January 19: [ROUNDTABLE] Technology Affinity Group
See the full schedule here.
Job Board
The Job Board is one of the most popular pages at chart.org. Visit now to check out the latest job posts:
Training Manager, Eureka! Restaurant Group, LLC
Training Consultant, Blaze Pizza
Talent for Hire is a new page on CHART.org, featuring talented trainers seeking full-time, part-time or contract work. Speed up your talent search by starting with this group of skilled hospitality trainers, organized by areas of expertise, location and availability.
CHART Members can list themselves on this board to let potential employers know they are available for full or part-time positions or contract work. 
View Talent for Hire
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