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Stay connected and informed about what’s happening in the world of hospitality training. Read on for practical, performance-boosting tips from hospitality trainers, training trends to watch, innovations in training technologies, fresh perspectives on current training challenges, and much more.
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Member Blogs
It's Not Easy Seein' Green: Designing for a Color-blind Audience
Patrick Yearout, FMP, CHT
Director of Innovation, Recruiting, and Training | Ivar's & Kidd Valley Restaurants
As hospitality trainers and instructional designers, our goal should be to try to be as inclusive as possible for all our potential audience members, including those individuals who are color-blind. Here are five tips to keep in mind when designing your next handout, training booklet, or presentation, so that everyone will be able to read and digest the information.
Read more
Blind Faith
Serah Morrissey, SPHR
Senior Director of Human Resources
| InterContinental Hotel MSP
Taking action is a necessary risk if we are to make progress. Great leaders know when to put hesitation aside and move forward boldly, with the blind faith that by taking action, we can affect positive change. 
Read more
Hospitality Training Magazine
Not Just a Job: Building Career Focus Among Restaurant Professionals
Too often, positions in the restaurant industry are seen simply as jobs—going through the motions to earn a paycheck, rather than careers—a pathway to increased responsibility, with a commitment to the success of the employee as well as the organization. You can help awaken your employees and energize them by showing them how to transform their job into a career with these tips. 
Read more.
Industry Opportunities
Speaking Opportunities on HR and Training Topics
CHART Alliance Partner IFBTA (International Food, Beverage, & Technology Association) is working on conference programming at the Western Foodservice & Hospitality Expo in Anaheim, CA August 22 - 24, 2021; and The Florida Restaurant and Lodging Show (FRLA) in Orlando, FL September 19-21, 2021.
CHART is helping them find operators who can present on various HR and people-development related topics relating to independent and small-to-medium business operators.
Topics can be anything HR and training related: bringing employees back to the workplace, training and re-training, employee mental health, etc. The event is expected to be in-person.
If you are an operator and interested in possibly presenting or being on a panel, email for more details.
Free Webinar from the National Restaurant Association
How Cultural Intelligence Leads to Customer Comfort
Wednesday, April 14 | 2:00 PM EST
Cultural nuances around language, service, technology, and formality can affect customer satisfaction and likelihood of repeat guests and referrals. In this webinar, you’ll learn how developing an understanding for cultural nuance can increase customer comfort, employee engagement and your bottom line. 
Learn from Bill Fultz from Heartland and Andre Howell from (CHART Partner) Multicultural Foodservice and Hospitality Alliance on how developing a culture attuned to nuance can improve the customer experience.
Register here.
Upcoming Free CHART Webinars
April 21, 2021 | 2:00 PM EST
Navigating Difficult Conversations During the Covid-19
& Racial Equality Era
Gerry Fernandez, President, Multicultural Foodservice &
Hospitality Alliance (MFHA)
April 21, 2021 | 3:00 PM EST
Finding a Health and Wellness Balance in 2021
(NRA Show To Go + CHART)
David Boddington, National Director of Training and Development, Little Caesar Enterprises
Serah Morrissey, SPHR, Sr. Director of Human Resources, Intercontinental Hotel MSP
April 28, 2021 | 3:00 PM EST
10 Steps to Boost Off-Premises Sales
(NRA Show To Go + CHART)
Patrick Yearout, FMP, CHT, Director of Innovation, Recruiting & Training, Ivar's Restaurants
Also check out CHART's library of Webinars On Demand.
LIVE Learning Series
Hospitality Training LIVE Series 2 begins June 7, 2021.
Details and Registration
Regional Training Forums (RTFs)
Learn and share locally with your hospitality peers at one of our FREE Regional Training Forums (RTFs). Members and non-member trainers are welcome!
RTFs are currently being held virtually. Please visit the RTF schedule on for the most up to date information.
April 15: Minneapolis, MN
June 3: Chicago, IL
See the full schedule here.
Job Board
Check out the Job Board at for the latest hospitality training job posts:
Instructional Designer/Multi-media LMS System Administrator, Black Bear Diner
Training and Development Manager, Sonnenalp Hotel
Regional Learning & Development Manager, CEC Entertainment, Inc.
Talent for Hire on features talented trainers seeking full-time, part-time or contract work. Speed up your talent search by starting with this group of skilled hospitality trainers, organized by areas of expertise, location, and availability.
CHART Members can list themselves on this board to let potential employers know they are available for full- or part-time positions or contract work. 
Collaborative Conversations
Collaborative Conversations are open to CHART Members only. They are discussion groups for members to share best practices, concerns, issues, and help each other find solutions. 
Please visit the Collaborative Conversations schedule on for the most up-to-date information and to register.
May 4: [Collaborative Conversation] LGBTQ Affinity Group: Labels...Why do they Matter? Facilitated by Felicia White, VP, Global Operations Training and Development, Church’s Chicken
See the full schedule here.
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