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Stay connected and informed about what’s happening in the world of hospitality training. Read on for practical, performance-boosting tips from hospitality trainers, training trends to watch, innovations in training technologies, fresh perspectives on current training challenges, and much more.
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E-learning in Your Reimagined Training Strategy
Remote training is here to stay, and hospitality trainers are well-positioned to leverage the tools they already utilize to their full advantage. As trainers prepare to ramp up operations, now is the time to reinvigorate your blended learning strategy. Read more
Also in this issue:
Adaptive Learning: A Complement to In-Person Hospitality Training in a Blended Learning Environment
What Now? 4 Ways to Get Ready for Recovery
Drive-Thru Training and the Power of Making Real Connections: Q&A with CHART Member, James Ledbetter
Reopening Preparation: Learning & Development in a Post-COVID World
John Isbell
Director of Learning & Development, Portillos Hotdogs, Inc.
As restaurants prepare to resume their operations following the COVID-19 pandemic, trainers are finding that some aspects of Learning and Development will never be the same. Here are the three things trainers need to focus on when training new hires and refreshing furloughed team members in preparation for reopening. Read more 
From the CHART Archives: [Webinar] Managing Unconscious Bias:
De-escalating Cross-cultural Conflict With Guests & Employees
Gerry Fernandez
President, Multicultural Foodservice and Hospitality Alliance
Twenty years of cognitive science illustrates that biased decisions are not made by bad people, but rather, by well-intentioned individuals who are unaware of how unconscious bias affects their decision making. Everyone has bias, and everyone is impacted by unconscious bias.
This timely webinar introduces practical examples of de-escalating cross-cultural conflict with guests, as well as best practices for managers on coaching employees to treat all guests with dignity and respect.
View webinar.
Women of the Vine & Spirits Foundation Scholarships
Application Deadline is June 30
Women of the Vine & Spirits Foundation, Ltd. provides scholarships and awards for the purpose of helping women advance their careers in the food, wine, spirits, brewing, hospitality, or viticulture industries through education, leadership, and professional development, as well as fostering gender diversity and talent development across the industry at large.
Several scholarships are available. Visit the Women of the Vine & Spirits Foundation website for more details and to apply. 
Cultural Intelligence for Restaurant Managers During COVID-19
On-Demand Webinar
This webinar explores the current state of cultural challenges amidst COVID-19, and a roundtable discussion regarding recommendations for restaurant managers on how to best support multicultural employees, customers, and communities. View webinar
Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome!
*With the evolving COVID-19 situation, upcoming RTFs will be held virtually until future notice. Please visit the RTF schedule on for the most up to date information.
July 16: Minneapolis, MN
October 15: Minneapolis, MN
October 22: Chicago, IL
November 4: Boston, MA
View more information on our RTF schedule online.
The Job Board is one of the most popular pages at Visit now to check out the latest job posts:
Inside Sales Representative, DiscoverLink 
Director of Training and People Development, Southeast QSR
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