|Stay connected and informed about what’s happening in the world of hospitality training. Read on for practical, performance-boosting tips from hospitality trainers, training trends to watch, innovations in training technologies, fresh perspectives on current training challenges, and much more.|
|Were you sent this Training Flash newsletter by a friend?|
Sign up here to continue receiving training tips, trends, and inspiration in your inbox.
|E-learning in Your Reimagined Training Strategy|
|Reopening Preparation: Learning & Development in a Post-COVID World|
Director of Learning & Development, Portillos Hotdogs, Inc.
|As restaurants prepare to resume their operations following the COVID-19 pandemic, trainers are finding that some aspects of Learning and Development will never be the same. Here are the three things trainers need to focus on when training new hires and refreshing furloughed team members in preparation for reopening. Read more |
|From the CHART Archives: [Webinar] Managing Unconscious Bias: |
De-escalating Cross-cultural Conflict With Guests & Employees
President, Multicultural Foodservice and Hospitality Alliance
|Twenty years of cognitive science illustrates that biased decisions are not made by bad people, but rather, by well-intentioned individuals who are unaware of how unconscious bias affects their decision making. Everyone has bias, and everyone is impacted by unconscious bias.|
This timely webinar introduces practical examples of de-escalating cross-cultural conflict with guests, as well as best practices for managers on coaching employees to treat all guests with dignity and respect.
|Women of the Vine & Spirits Foundation Scholarships|
|Application Deadline is June 30|
|Women of the Vine & Spirits Foundation, Ltd. provides scholarships and awards for the purpose of helping women advance their careers in the food, wine, spirits, brewing, hospitality, or viticulture industries through education, leadership, and professional development, as well as fostering gender diversity and talent development across the industry at large. |
|Several scholarships are available. Visit the Women of the Vine & Spirits Foundation website for more details and to apply. |
|Cultural Intelligence for Restaurant Managers During COVID-19|
|This webinar explores the current state of cultural challenges amidst COVID-19, and a roundtable discussion regarding recommendations for restaurant managers on how to best support multicultural employees, customers, and communities. View webinar. |
|Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome!|
|*With the evolving COVID-19 situation, upcoming RTFs will be held virtually until future notice. Please visit the RTF schedule on chart.org for the most up to date information.|
|July 16: Minneapolis, MN|
|October 15: Minneapolis, MN|
|October 22: Chicago, IL|
|November 4: Boston, MA|
|View more information on our RTF schedule online.|
|Know someone who would benefit from receiving the Training Flash? |
Share this email with them so they can SUBSCRIBE.
|If you no longer want to receive Training Flash emails, we will be very sorry to see you go, but you may Unsubscribe here.|