Popular Articles |
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Damage Control 101: How to Turn a Planner's Worst Nightmare Around |
By: Sherry Cummins |
The horror flick "I Know What You Did Last Summer" is about a group of friends who are haunted by a past choice. If your hotel mishandles an event, the event planner could come back to haunt you with a bad recommendation or lack of repeat business. Here's how to avoid it.
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How Heightened Emotions Generate Higher Hotel Revenue |
By: Junvi Ola |
When it comes to return business and positive word-of-mouth buzz, emotions matter. In fact, guests' emotional needs account for 70% of their overall experience. Here are five ways you can ensure guests form an emotional connection to your hotel and return in the future.
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Why Now is the Time to Become Cvent Supplier Certified |
By: Josh Davis |
School is back in session, but don’t worry, we've condensed a career's worth of group business knowledge into a few hours of training. Get Cvent Supplier Certified and learn how to start enhancing your marketing, increasing your RFP volume and winning more group business.
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4 Secrets to Filling Rooms During Slow Periods |
By: Junvi Ola |
Whether you're a small boutique property or an upscale resort chain, all hotels have to endure days, weeks, and even months when vacancies out number occupancies. Here are some secret marketing tactics to help give your property's reservations a boost during slow periods.
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The Truth About MiFi in Hotels: Why I support Marriott |
By: Dede Mulligan |
The FCC issued a decree forcing Marriott International to pay a $600,000 fine for blocking hotspot technology used by attendees and exhibitors at their hotels in Nashville, TN. This case will have a profound effect on hotels, conferences and conventions centers. Here's why.
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The Must-Have Hotel Amenities to Win Guests' Hearts |
By: Dede Mulligan |
It's the little things that matter to hotel guests, meeting planners, and event attendees. These small amenities keep everyone staying at your property happy. They increase loyalty and help spur glowing reviews. Find out what amenities have the biggest impact on business.
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