Presidents Message   

While I am at home on maternity leave enjoying my new little one, I would like to take the time to introduce our new Chapter Administrator, Candi McDowell. You may have seen her roaming around at the Chapter Appreciation event in her cowboy boots and many of you may recognize her as she also acts as Association Executive for IREM Greater-Raleigh Durham Chapter 105 and Account Executive for BOMA/Raleigh-Durham. Candi is here to make all of our lives easier by getting out information to our Chapter in a timely manner and helping our Board and committees to streamline their processes.

I also want to take the time to wish you and your families the happiest of holidays!

Laura Shaw - Jones Lang LaSalle

 IFMA Baby
Congratulations to Laura Shaw on the birth of her first baby.

Payton Aurora Shaw
Born: Tuesday, November 4, 2014, at 11:38AM
Weight: 9 pounds 13 ounces
Length: 21 inches

The Angel Tree Project Reminder

Chapter Appreciation Event
This year's Chapter Appreciation was a huge success! With almost 200 members and guests, the IFMA Greater Triangle Chapter filled the Angus Barn Pavilion. This year's theme was country-western, and it couldn't have gone more perfectly with the iconic decor of the Angus Barn. The night started out with drinks and appetizers followed by dinner. We had several well-deserving recipients win awards:
Professional Member of the Year - Connie Drake
Associate Member of the Year - Amanda Beck
Rookie of the Year - Jon Rynearson
Committee Member of the Year - Carlos Duran
Sponsor of the Year - ValleyCrest Landscape
Congratulations to all who received an award! The night continued on with dancing and laughing with colleagues and friends. Let's not forget the famous photo booth! Thank you to all who attended the 2014 IFMA Triangle Chapter Appreciation event.  We look forward to continuing the tradition for years to come. 

The upcoming December 10th luncheon featuring Speaker Adrienne Cole on Wake County Economic Development will be held at the Brier Creek Country Club, 9400 Club Hill Drive, Raleigh, NC.

The January 14th luncheon meeting will feature Speaker Michael Hogan with IBM Global Technology Services at PNC Arena.  Ever wonder how Data Centers are planned and designed to meet the current and future needs of any size company? Michael Hogan, Senior Technical Staff Member for IBM Global Technology Services will discuss how Mission Critical Data Centers are designed and the critical nature of facility management. The design should be able to address growth flexibility, improve operational efficiency and ensure application availability. He will also address how a company benefits from cloud computing. 

CFM Question
You just received the results of a customer service survey that indicates that your services do not meet your customers' expectations. You call a staff meeting to describe the results of the survey and to discuss an improvement plan.  What is the most important thing you can do to ensure that your staff aids in improving the delivery of service?

A. Come to the meeting with an improvement plan outlined
B. Hire staff to clean up the backlog
C. Ask for ideas from staff on how to improve the services and development an improvement plan
D. Set targets for staff to meet to ensure all services will be delivered on time and on budget